Compass Operations Business Capabilities presentation detailing our mission statement, our value proposition, our experience and a full listing of our services.
Matthew Bissanti is a C-level executive and consultant with over 20 years of experience in increasing profits, business development, supply chain management, and new product development. He has held executive roles at several companies where he increased sales, reduced costs and improved processes. Bissanti has extensive international business experience and has led successful offshore outsourcing initiatives for over 2000 clients.
Kellie Scott has over 18 years of experience in retail management. She currently works as an Assistant Store Manager at Lowe's Home Improvement, where she leads a team of over 150 associates and oversees a $25 million+ retail operation. Prior to Lowe's, she worked at Target as a Senior Team Leader and at Bed Bath & Beyond as a Customer Service Manager. She has a proven track record of improving efficiency, customer satisfaction, and revenue through innovative initiatives and her talent for training and developing employees.
Bexcel Management Consultants is a management consulting firm established in June 2015 that provides services in sales, marketing, and general management. It works with customer-facing teams to create targeted solutions that improve productivity. Bexcel's consultants have decades of experience and offer services including process audits, market research, and sales force effectiveness training. Major clients include Indian Oil Corporation, and Bexcel aims to partner with industries to achieve business excellence through value-added interventions.
Bexcel Management Consultants is a consulting firm established in June 2015 that provides services in sales, marketing, management consulting, and training. It works with customer-facing teams to create targeted solutions that improve business performance. Bexcel's team of consultants have extensive experience and offer services including process audits, market research, and sales effectiveness training. One of Bexcel's major clients is Indian Oil Corporation, for whom they provide retail and industrial sales training as well as process audits and manual development.
Jeff Lamb is a business and IT leader seeking a position that aligns business capabilities with competitive demands through digital innovation and customer experience excellence. He has experience driving value for financial services companies through technology implementation and business process transformation. Lamb's competencies include continuous improvement, talent development, business architecture, requirements gathering, and quality assurance. Notable achievements include leading large-scale initiatives, improving project delivery outcomes, and expanding teams to deliver requirements for strategic projects.
Charles Colby has over 20 years of experience in operations management, logistics, and business administration. He has a proven track record of driving efficiency, reducing costs, and improving productivity and profitability across several industries. Currently, he works as an Associate at Amazon and also serves on the Board of Directors for Andrew Dutton Company, where he plays a key role in strategic planning and financial oversight.
Michael P. O'Connor has over 15 years of experience in operations management. He currently works as the Business Operations Manager at Wal-Mart in Clinton, NJ, where he has identified and implemented best practices to increase performance and reduce costs. Previously, he was the Retail Operations Manager at an Exxon station, where he oversaw inventory, staffing, and customer service. O'Connor has a Associate's degree in Human Services and is pursuing a BA in Emergency and Disaster Management.
Servitalent provides business advantages based on the Management as a Service (MaaS) concept.
Our mission is to increase organizational efficiency through our talent management service. In order to achieve this goal we strive to deliver professionals focused on flexibility; productivity; improvement-implementation; risk minimization.
Through our Management as a Service (MaaS) concept, businesses will achieve selection-process optimization; increased professional growth and a highly efficient organizational change management performance.
Servitalent’s vision is to be the leading management service provider in Spain and Latin-American countries.
Matthew Bissanti is a C-level executive and consultant with over 20 years of experience in increasing profits, business development, supply chain management, and new product development. He has held executive roles at several companies where he increased sales, reduced costs and improved processes. Bissanti has extensive international business experience and has led successful offshore outsourcing initiatives for over 2000 clients.
Kellie Scott has over 18 years of experience in retail management. She currently works as an Assistant Store Manager at Lowe's Home Improvement, where she leads a team of over 150 associates and oversees a $25 million+ retail operation. Prior to Lowe's, she worked at Target as a Senior Team Leader and at Bed Bath & Beyond as a Customer Service Manager. She has a proven track record of improving efficiency, customer satisfaction, and revenue through innovative initiatives and her talent for training and developing employees.
Bexcel Management Consultants is a management consulting firm established in June 2015 that provides services in sales, marketing, and general management. It works with customer-facing teams to create targeted solutions that improve productivity. Bexcel's consultants have decades of experience and offer services including process audits, market research, and sales force effectiveness training. Major clients include Indian Oil Corporation, and Bexcel aims to partner with industries to achieve business excellence through value-added interventions.
Bexcel Management Consultants is a consulting firm established in June 2015 that provides services in sales, marketing, management consulting, and training. It works with customer-facing teams to create targeted solutions that improve business performance. Bexcel's team of consultants have extensive experience and offer services including process audits, market research, and sales effectiveness training. One of Bexcel's major clients is Indian Oil Corporation, for whom they provide retail and industrial sales training as well as process audits and manual development.
Jeff Lamb is a business and IT leader seeking a position that aligns business capabilities with competitive demands through digital innovation and customer experience excellence. He has experience driving value for financial services companies through technology implementation and business process transformation. Lamb's competencies include continuous improvement, talent development, business architecture, requirements gathering, and quality assurance. Notable achievements include leading large-scale initiatives, improving project delivery outcomes, and expanding teams to deliver requirements for strategic projects.
Charles Colby has over 20 years of experience in operations management, logistics, and business administration. He has a proven track record of driving efficiency, reducing costs, and improving productivity and profitability across several industries. Currently, he works as an Associate at Amazon and also serves on the Board of Directors for Andrew Dutton Company, where he plays a key role in strategic planning and financial oversight.
Michael P. O'Connor has over 15 years of experience in operations management. He currently works as the Business Operations Manager at Wal-Mart in Clinton, NJ, where he has identified and implemented best practices to increase performance and reduce costs. Previously, he was the Retail Operations Manager at an Exxon station, where he oversaw inventory, staffing, and customer service. O'Connor has a Associate's degree in Human Services and is pursuing a BA in Emergency and Disaster Management.
Servitalent provides business advantages based on the Management as a Service (MaaS) concept.
Our mission is to increase organizational efficiency through our talent management service. In order to achieve this goal we strive to deliver professionals focused on flexibility; productivity; improvement-implementation; risk minimization.
Through our Management as a Service (MaaS) concept, businesses will achieve selection-process optimization; increased professional growth and a highly efficient organizational change management performance.
Servitalent’s vision is to be the leading management service provider in Spain and Latin-American countries.
- Jamie Hill has over 20 years of experience in accounting and cost analysis roles with a focus on systems implementations and process improvements. She has a Masters in Business Administration and is certified in JD Edwards, Product Cost and Manufacturing Accounting, and Inventory Management.
Casey Catello has over 30 years of experience in human resources and payroll management. She established the new human resources department at Computer Inc. in 1989, writing their employee manual and implementing benefit plans. With Electronics Engineering Corporation from 1985-1989, she ensured salaries were comparable to industry standards and made pay scale recommendations. She has skills in supervising employees, conflict resolution, communication, and human resource management.
John K Presswood has over 20 years of experience in supervisory, sales, customer service, safety, and support roles in the trucking and automotive industries. He has a proven track record of developing new business, increasing productivity and morale, and implementing systems to maximize positive results. Presswood's experience includes roles as an independent contractor, partner, trainer, and manager focused on sales, financing, insurance, and operations. He has received safe driving awards from multiple trucking companies and specialized certifications in business management, substance abuse prevention, and commercial driving.
This job posting is for a Business Unit Head of Logistics position at an Equal Opportunity/Affirmative Action employer. The role oversees warehouse operations, transportation, supply chain functions, and ensures regulatory compliance. Key responsibilities include managing logistics-related operations, maintaining equipment, developing quality processes, providing pricing support, and leading continuous improvement initiatives. Qualified candidates require 5+ years of relevant experience managing teams in logistics or supply chain roles, proficiency with logistics systems, and a degree in logistics or related field.
Peter Tuff has over 30 years of experience in customer service, sales, supply chain, and business management. He has a proven track record of improving productivity, updating systems, and reducing costs. Most recently, he worked as a small business consultant, helping to manage customer service, sales, marketing, and production functions for several companies.
Vivek Kumar has over 12 years of experience in sales, marketing, business development, and profit center operations. He has a proven track record of exceeding targets and growing business. Currently he is spearheading sales operations for Aircel Limited's postpaid vertical in Delhi, with a turnover of Rs. 6 Crores. Previously he held roles at Tata Teleservices Ltd and Reliance Infocomm Ltd, where he successfully grew business, developed new markets, and managed sales teams. He has an MBA and core competencies in strategic planning, negotiations, operations management, and people management.
CV - Haig Kingston - First Draft - 230117Haig Kingston
Haig Kingston is a Sales and Operations Director with over 20 years of experience in sales leadership roles in South Africa. He is currently seeking a new executive opportunity to utilize his expertise in sales management, business development, strategic planning, and team leadership. His career includes roles as Sales Director, Sales Manager, and Commercial Sales Manager for companies in the construction materials industry.
This document provides a summary of Satya Narayanan P's work experience and qualifications. He has over 10 years of experience in financial services, sales operations, and people management. Currently he is a Deals Desk Lead at Juniper Networks, where he manages a team of 5 analysts and acts as a single point of contact for field sales. Previously he held roles at Avaya India, Hewlett Packard, and managed teams of up to 18 people. He has a proven track record of delivering results, leading teams, and managing change across APAC, EMEA, and North America.
Strategic improvement through the balanced scorecard and programme managementSimon Misiewicz
Optimise-GB provides you with a presentation that shows you how to execute your strategic plans positioned from the balanced scorecard via programme management methodologies to manage project portfolios. Please contact me should you have any questions on simon@optimise-gb.com and visit www.optimise-gb.com for more details. Many thanks Simon Misiewicz
This document provides a summary of Chris Meehan's experience and qualifications for operations roles. He has over 25 years of experience in operations management across multiple industries and geographies, including the UK, India, Philippines, and South Africa. Meehan has a track record of improving key metrics like turnaround time, first time resolution, and customer satisfaction. He is seeking day rate contract roles requiring operations expertise in areas like process improvement, quality assurance, and change management.
CASANDRA L MANFULL Resume 09 Feb 2015 ACCOUNT MANAGERCasandra Manfull
This document is a resume for Casandra L. Manfull, an account manager with over 22 years of sales experience. She has a proven track record of consistently exceeding sales goals and turning around underperforming businesses and sales territories. Her specialties include strategic planning, conceptual selling, cost reduction, negotiation, and business development. Her professional experience includes roles as a commercial account manager, conferencing account manager, vice president and general manager of a cellular company, and executive general manager of an Applebee's restaurant.
This job posting is for a Manager – Customer Contact Manager position in Jeddah, Saudi Arabia. The role involves organizing and managing the customer contact team to ensure support activities adhere to procedures and standards. Key responsibilities include managing staff, implementing new business offers, assisting with client and staff training, solving technical issues, and ensuring optimal customer service and contact levels. Qualifications for the role include a Bachelor's degree preferably in commerce and 3-5 years of line management experience overseeing mobile or remote staff and using technology to deliver services.
Jennifer Conroy has over 12 years of experience in sales operations roles. She is currently a Senior Manager of Sales Operations at Skillsoft, where she manages functions like territory planning, sales performance analysis, quota setting, and compensation plan design. Prior to Skillsoft, she held financial and sales analyst roles at Matrix Technologies and AT&T Broadband. She has a Master's in Business Administration from the University of Massachusetts, Lowell.
Lokesh K G has over 11 years of experience in operations management, including roles at Amazon, First Source Solutions, Allcad Services, Optimus Global Services, and Citigroup Global Services. He has a track record of optimizing processes, measurement systems, and infrastructure to maximize business results. As a Six Sigma trained professional, he has delivered results that exceed targets and yield measurable outcomes through initiatives in pricing operations, project management, process redesign, and people management. His achievements include reducing costs, improving profitability, launching employee engagement programs, and maintaining low attrition.
Gail Friend has over 30 years of experience in leadership, staff management, business development, and fiscal management. She has a proven track record of maximizing efficiency, building high-performing teams, developing marketing strategies, and carefully managing budgets of up to $500,000. Friend holds a Bachelor's degree in Human Service Administration and has received numerous awards for her work controlling costs and sales performance.
Housekeeping Services in Gurgaon | Housekeeping Services in NoidaRakesh Lal
CMS provide Housekeeping services in Gurgaon and other areas. Apart from housekeeping services we offer given below services:
• Industrials Cleaning
• Building Cleaning
• Post Construction Cleaning
• Facade Cleaning - Glass Cleaning
• Special Event Cleaning
• Marble Polishing
• Carpet & Upholstery Cleaning And So on. People can also contact with us for housekeeping services in Gurgaon. We always provide you appropriate and unique services to our clients.
For More InfoPlease Visit US @ :
http://www.classicappearance.in/
This document contains a summary of Shashi Kumar's professional experience and qualifications. It outlines his 4.3 years of experience as a Senior Analyst at Oracle India Pvt Ltd, where he acted as a lead, handled escalations and queries, assigned tasks to team members, and engaged with stakeholders. It also lists his responsibilities in operations, projects handled, technical knowledge, report generation experience, and education details including a B.Com degree from Bangalore University.
SAPS XL Technologies is a business process outsourcing company headquartered in Kolkata, India that was incorporated in 2010. It aims to create an environment of optimal production balancing quality and quantity. The company provides various inbound and outbound outsourcing solutions using a world-class facility with redundant systems and has experience in processes like telemarketing, customer service, and technical support. It prides itself on seamless migration of complex processes and competitive costs.
This document contains the resume of Shine Nair, who has over 20 years of experience in operations management, business development, quality auditing, and change management across multiple industries including BPO, financial services, medical services, and manufacturing. Some of his major achievements include transforming call centers to become leading customer service and sales departments, implementing process improvements that increased productivity and reduced costs, and developing quality auditing teams to reduce customer complaints. Currently he owns his own BPO business in Canada providing services like business development, quality monitoring, and employee management.
BTM Capital Partners is a team of experienced executives who transform businesses through process enhancement and supply chain revitalization. They focus on areas like sales, marketing, finance, and operations that interact with customers. BTM follows a 5-step process of assessment, re-engineering, delivery, management, and measurement to significantly improve revenue, profitability, and customer experience while reducing costs. Their solutions are proven to deliver complete business transformations.
- Jamie Hill has over 20 years of experience in accounting and cost analysis roles with a focus on systems implementations and process improvements. She has a Masters in Business Administration and is certified in JD Edwards, Product Cost and Manufacturing Accounting, and Inventory Management.
Casey Catello has over 30 years of experience in human resources and payroll management. She established the new human resources department at Computer Inc. in 1989, writing their employee manual and implementing benefit plans. With Electronics Engineering Corporation from 1985-1989, she ensured salaries were comparable to industry standards and made pay scale recommendations. She has skills in supervising employees, conflict resolution, communication, and human resource management.
John K Presswood has over 20 years of experience in supervisory, sales, customer service, safety, and support roles in the trucking and automotive industries. He has a proven track record of developing new business, increasing productivity and morale, and implementing systems to maximize positive results. Presswood's experience includes roles as an independent contractor, partner, trainer, and manager focused on sales, financing, insurance, and operations. He has received safe driving awards from multiple trucking companies and specialized certifications in business management, substance abuse prevention, and commercial driving.
This job posting is for a Business Unit Head of Logistics position at an Equal Opportunity/Affirmative Action employer. The role oversees warehouse operations, transportation, supply chain functions, and ensures regulatory compliance. Key responsibilities include managing logistics-related operations, maintaining equipment, developing quality processes, providing pricing support, and leading continuous improvement initiatives. Qualified candidates require 5+ years of relevant experience managing teams in logistics or supply chain roles, proficiency with logistics systems, and a degree in logistics or related field.
Peter Tuff has over 30 years of experience in customer service, sales, supply chain, and business management. He has a proven track record of improving productivity, updating systems, and reducing costs. Most recently, he worked as a small business consultant, helping to manage customer service, sales, marketing, and production functions for several companies.
Vivek Kumar has over 12 years of experience in sales, marketing, business development, and profit center operations. He has a proven track record of exceeding targets and growing business. Currently he is spearheading sales operations for Aircel Limited's postpaid vertical in Delhi, with a turnover of Rs. 6 Crores. Previously he held roles at Tata Teleservices Ltd and Reliance Infocomm Ltd, where he successfully grew business, developed new markets, and managed sales teams. He has an MBA and core competencies in strategic planning, negotiations, operations management, and people management.
CV - Haig Kingston - First Draft - 230117Haig Kingston
Haig Kingston is a Sales and Operations Director with over 20 years of experience in sales leadership roles in South Africa. He is currently seeking a new executive opportunity to utilize his expertise in sales management, business development, strategic planning, and team leadership. His career includes roles as Sales Director, Sales Manager, and Commercial Sales Manager for companies in the construction materials industry.
This document provides a summary of Satya Narayanan P's work experience and qualifications. He has over 10 years of experience in financial services, sales operations, and people management. Currently he is a Deals Desk Lead at Juniper Networks, where he manages a team of 5 analysts and acts as a single point of contact for field sales. Previously he held roles at Avaya India, Hewlett Packard, and managed teams of up to 18 people. He has a proven track record of delivering results, leading teams, and managing change across APAC, EMEA, and North America.
Strategic improvement through the balanced scorecard and programme managementSimon Misiewicz
Optimise-GB provides you with a presentation that shows you how to execute your strategic plans positioned from the balanced scorecard via programme management methodologies to manage project portfolios. Please contact me should you have any questions on simon@optimise-gb.com and visit www.optimise-gb.com for more details. Many thanks Simon Misiewicz
This document provides a summary of Chris Meehan's experience and qualifications for operations roles. He has over 25 years of experience in operations management across multiple industries and geographies, including the UK, India, Philippines, and South Africa. Meehan has a track record of improving key metrics like turnaround time, first time resolution, and customer satisfaction. He is seeking day rate contract roles requiring operations expertise in areas like process improvement, quality assurance, and change management.
CASANDRA L MANFULL Resume 09 Feb 2015 ACCOUNT MANAGERCasandra Manfull
This document is a resume for Casandra L. Manfull, an account manager with over 22 years of sales experience. She has a proven track record of consistently exceeding sales goals and turning around underperforming businesses and sales territories. Her specialties include strategic planning, conceptual selling, cost reduction, negotiation, and business development. Her professional experience includes roles as a commercial account manager, conferencing account manager, vice president and general manager of a cellular company, and executive general manager of an Applebee's restaurant.
This job posting is for a Manager – Customer Contact Manager position in Jeddah, Saudi Arabia. The role involves organizing and managing the customer contact team to ensure support activities adhere to procedures and standards. Key responsibilities include managing staff, implementing new business offers, assisting with client and staff training, solving technical issues, and ensuring optimal customer service and contact levels. Qualifications for the role include a Bachelor's degree preferably in commerce and 3-5 years of line management experience overseeing mobile or remote staff and using technology to deliver services.
Jennifer Conroy has over 12 years of experience in sales operations roles. She is currently a Senior Manager of Sales Operations at Skillsoft, where she manages functions like territory planning, sales performance analysis, quota setting, and compensation plan design. Prior to Skillsoft, she held financial and sales analyst roles at Matrix Technologies and AT&T Broadband. She has a Master's in Business Administration from the University of Massachusetts, Lowell.
Lokesh K G has over 11 years of experience in operations management, including roles at Amazon, First Source Solutions, Allcad Services, Optimus Global Services, and Citigroup Global Services. He has a track record of optimizing processes, measurement systems, and infrastructure to maximize business results. As a Six Sigma trained professional, he has delivered results that exceed targets and yield measurable outcomes through initiatives in pricing operations, project management, process redesign, and people management. His achievements include reducing costs, improving profitability, launching employee engagement programs, and maintaining low attrition.
Gail Friend has over 30 years of experience in leadership, staff management, business development, and fiscal management. She has a proven track record of maximizing efficiency, building high-performing teams, developing marketing strategies, and carefully managing budgets of up to $500,000. Friend holds a Bachelor's degree in Human Service Administration and has received numerous awards for her work controlling costs and sales performance.
Housekeeping Services in Gurgaon | Housekeeping Services in NoidaRakesh Lal
CMS provide Housekeeping services in Gurgaon and other areas. Apart from housekeeping services we offer given below services:
• Industrials Cleaning
• Building Cleaning
• Post Construction Cleaning
• Facade Cleaning - Glass Cleaning
• Special Event Cleaning
• Marble Polishing
• Carpet & Upholstery Cleaning And So on. People can also contact with us for housekeeping services in Gurgaon. We always provide you appropriate and unique services to our clients.
For More InfoPlease Visit US @ :
http://www.classicappearance.in/
This document contains a summary of Shashi Kumar's professional experience and qualifications. It outlines his 4.3 years of experience as a Senior Analyst at Oracle India Pvt Ltd, where he acted as a lead, handled escalations and queries, assigned tasks to team members, and engaged with stakeholders. It also lists his responsibilities in operations, projects handled, technical knowledge, report generation experience, and education details including a B.Com degree from Bangalore University.
SAPS XL Technologies is a business process outsourcing company headquartered in Kolkata, India that was incorporated in 2010. It aims to create an environment of optimal production balancing quality and quantity. The company provides various inbound and outbound outsourcing solutions using a world-class facility with redundant systems and has experience in processes like telemarketing, customer service, and technical support. It prides itself on seamless migration of complex processes and competitive costs.
This document contains the resume of Shine Nair, who has over 20 years of experience in operations management, business development, quality auditing, and change management across multiple industries including BPO, financial services, medical services, and manufacturing. Some of his major achievements include transforming call centers to become leading customer service and sales departments, implementing process improvements that increased productivity and reduced costs, and developing quality auditing teams to reduce customer complaints. Currently he owns his own BPO business in Canada providing services like business development, quality monitoring, and employee management.
BTM Capital Partners is a team of experienced executives who transform businesses through process enhancement and supply chain revitalization. They focus on areas like sales, marketing, finance, and operations that interact with customers. BTM follows a 5-step process of assessment, re-engineering, delivery, management, and measurement to significantly improve revenue, profitability, and customer experience while reducing costs. Their solutions are proven to deliver complete business transformations.
Process Partners is a consulting firm that specializes in business process optimization. They help organizations improve processes, increase productivity and customer satisfaction. Their approach involves assessing current processes, identifying opportunities for improvement, designing optimized future state processes, and implementing changes. Process Partners guarantees their work will meet all client expectations or provide a full refund.
Customer Experience Management Certified Process Professional training and ce...Lucy Paddy, MBA
If your organisation is moving towards becoming customer-centric, it is important that the entire organisation understands the fundamentals of what it means to put the customer at the centre of everything you do. Business processes are the DNA of the organisation, and should be the driving force behind any customer centric strategy.
This document contains a resume for Aarti Ahuja Choudhury seeking a position in quality assurance or process excellence. She has 14 years of experience in fields including quality assurance, operations, and process management. She is proficient in team management, training, quality management, and has led Lean Six Sigma and standardization projects. Her experience includes developing procedures and standards for business excellence.
This document is a resume for Fred Ruiz H. Castro, who has over 10 years of experience in call center management. He is a certified Lean Six Sigma Green Belt with expertise in areas like process innovation, performance management, and strategic planning. Currently, he works as a Call Center Manager at Teleperformance, where he is responsible for day-to-day operations and meeting goals. Previously he held roles like Assistant Call Center Manager and Operations Supervisor at Teleperformance and Firstsource Solutions.
This document summarizes the qualifications and experience of Augustus Daniel Ray as a senior QA leader with over 16 years of experience in project delivery, transformation, customer engagement, strategic planning, and program/project management. He has a track record of leading large testing teams and accounts, and transforming organizations by implementing industry best practices. His career highlights include managing a $16M account as well as leading a team of 300 members.
CentStrat LLC is a professional services organization that uses assessment models and optimization processes to increase revenue, lower costs, and deliver business solutions for its clients. It has over 200 years of combined experience across major industries and provides strategic services such as new business planning, organizational development, and government consulting. Tactically, it offers services including brand management, financial management, performance training, and project management. CentStrat combines talent and processes with proven methodologies to efficiently solve clients' most pressing problems.
CentStrat LLC is a professional services organization that uses assessment models and optimization processes to increase revenue, lower costs, and deliver business solutions for its clients. It has over 200 years of combined experience across major industries and provides strategic services such as new business planning, organizational development, and government consulting. Tactically, it offers services including brand management, financial management, performance training, and project management. CentStrat combines talent and processes with proven methodologies to efficiently solve clients' most pressing problems.
This document is a resume for Alec Kornacki. It summarizes his experience as a senior business systems analyst, scrum master, product owner, and project manager. He has over 15 years of experience in business analysis, project management, product development, and people management. His background includes roles at Capital One, Dominion Virginia Power, LandAmerica, and other companies where he delivered projects on time and on budget and improved customer satisfaction and business performance.
V. Nageshwar Shastry has over 22 years of experience in sales, marketing, business development, logistics management, customer service, and operations. He has a track record of developing high-performing teams and driving process improvements to increase productivity and customer experience. Most recently, he worked at GE for 14 years in leadership roles managing operations and customer service teams. He has experience transitioning processes, meeting service standards, and driving efficiency initiatives. He is now an entrepreneur providing consulting and leadership hiring services, with a focus on markets in Asia.
ValueWise Consulting provides strategy, operations, and IT consulting services. They hire experienced consultants with an average of 15 years experience. Their clients include industry-leading companies. They offer consulting services including project management, process improvement, and technology implementation. Example projects include workforce management, customer service optimization, sales improvement, and automation. Their approach focuses on practical solutions and business impact over process.
This document provides a summary of an individual's career experience working in business process roles for several companies. The individual has over 15 years of experience in areas such as customer service, sales, financial analysis and reporting. They currently hold a manager position at Genpact where they are responsible for people management, process improvement initiatives and meeting service level agreements.
The document is a brochure for Turnbull Management, a company that specializes in change management and process improvement to deliver significant profit improvements for organizations. They claim to deliver tangible changes rather than just advising on potential improvements. They use Lean and Six Sigma methodologies tailored to different industries like manufacturing, services, security, public sector, and small businesses. Their goal is to analyze processes, remove inefficiencies, and ensure improvements are sustained to boost the bottom line through lower costs and improved quality, customer satisfaction, and risk reduction.
Prasoon Patra has over 14 years of experience in operations, customer service, sales, and quality management. He is currently an AVP Operations, managing multiple sites in India and the UAE. Previously, he held managerial roles at John Keells BPO, vCustomer, HSBC, and Baxy Infosol. Prasoon has a B.Com degree and professional certifications in sales coaching, teleselling skills, Six Sigma Green Belt, and project management. He aims to join a stable company that inspires innovation for all stakeholders.
Kelly Services provides business process outsourcing solutions for supply chain, warehousing, and manufacturing operations. Their solutions include full operational management and staffing to improve productivity and reduce costs. They use a consultative approach to understand a client's needs and customize a solution using their "arrive" process which assesses the current environment, refines the solution, validates the design, and executes the client-specific solution. Kelly Services aims to deliver predictable work outcomes for clients through their Business Process Operating Methodology.
The document provides an overview of SSA Techknowlogies (P) Ltd, an organization that provides business excellence consulting services. It discusses SSA's vision, scope of services, competencies, experience working with financial institutions, and testimonials from customers praising their professionalism and impact. SSA aims to help clients achieve competitive advantage through business excellence and continuous improvement.
The document discusses the Tata Business Excellence Model (TBEM) framework for achieving business excellence and world-class performance. It outlines the seven categories of TBEM including leadership, strategic planning, customer focus, measurement and analysis, workforce focus, process management, and business results. It also discusses using TBEM to develop strategies, deploying through key business processes, and continuously evaluating and improving to close gaps.
Soumya V has over 12 years of experience in management roles in the BPO industry. She has extensive experience managing large operations teams, meeting SLAs, and improving customer satisfaction metrics. Her most recent role is Deputy General Manager at Firstsource Solutions where she manages a team of 1200 employees and is responsible for end-to-end operations, financial performance, and people management. Prior to this, she held senior operations roles at Magus Customer Dialog and worked as a customer care consultant for AOL and iSeva India.
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How to Implement a Real Estate CRM SoftwareSalesTown
To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
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2. At Compass Operations, our mission
is to partner and collaborate with our
clients to help them manage growth
or inefficiency, sustain profitability,
and gain competitive advantage and
long-term success, especially during
periods of high growth or market
uncertainty.
Mission
3. Combined staff with over 100 years of business success
Value
Local, regional and global experience
Strategic and tactical executive management
Engagements are performance based, invoiced on agreed milestones
and deliverables
Agile, collaborative and effective change agents
4. Patrick Bergin
PARTNER & PRESIDENT
Over the past 30 years, Patrick has held senior management positions within
large global companies and small start-ups where he focused on building world
class operating units and delivering significant ROI by transforming business
operations through delivering workflow automation, process engineering,
productivity management, quality control and providing effective leadership
through intensive change management programs. Key competencies include:
Operational design and strategy
Transformation and improvement of existing operations
Developing virtual operations and home sourcing
Quality assurance, control and compliance management
ISO certification and auditing
Staff evaluation, development and leadership
Workflow automation and process engineering & improvement
5. Tom Catalano
PARTNER & EVP
Over the past 20 years, Tom has held senior management positions where he focused
on developing and implementing various new operational capabilities. Tom has a wide
array of direct experience in managing start-ups and large global companies bringing
the tactical expertise to deliver real ROI. He has implemented workflow automation
and transformed existing operations to improve process, quality and productivity. In
addition, Tom has significant experience in taking domestic operations and adapting
them for implementation into global markets. Key competencies include:
Development and implementation of new operational capabilities
KQI/KPI development
Contact/call center development
Productivity management, cost savings
Outsourcing/offshoring
System development (customer loyalty, CRM, BPM/workflow)
6. Operational design and strategy
Our Services
Strategic Operational Support
Development and implementation of new operational capabilities
Contact and call center development
Staff evaluation, development and leadership
7. Transformation and improvement of existing operations
Our Services
Transformation and Cost Savings
Productivity management and cost savings
Virtual operations and home sourcing
Outsourcing or offshoring opportunities
8. Workflow automation and process engineering and improvement
Our Services
Digital Automation and Product Development
E-Strategy
System development
- process automation, customer loyalty, CRM, BPM/workflow
New product development
9. Development of KQI’s and KPI’s
Our Services
Quality Management
Quality assurance, control and compliance management
ISO certification and auditing
Advisory Board setup and management
10. We are a team of seasoned professionals with a broad range of specialty
expertise, which are complementary.
Why Compass?
We offer a high level of experience in these specialty areas, hands-on direct
experience.
We establish a partnership with our clients as an extension of their internal
teams. – reducing anxiety and providing critical training and collaboration.
We conduct an agile approach to planning and execution of the work, saving
time and money.
We provide oversight, ownership and delivery of the agreed plans/solutions.