This document is a resume for Casandra L. Manfull, an account manager with over 22 years of sales experience. She has a proven track record of consistently exceeding sales goals and turning around underperforming businesses and sales territories. Her specialties include strategic planning, conceptual selling, cost reduction, negotiation, and business development. Her professional experience includes roles as a commercial account manager, conferencing account manager, vice president and general manager of a cellular company, and executive general manager of an Applebee's restaurant.

1. CASANDRA L. MANFULL
10445 S. 27th Ave
Laveen, AZ 85339
Cell (602) 370-5199
Casandra.ariz@Yahoo.com
ACCOUNT MANAGER
Strategic & Conceptual Selling, Turn-Around Specialist, Results Optimization
A successful business professional with over 22 years of sales experience continuously delivering
consistent positive results, growing existing business and accelerating top-line sales while maintaining
gross margins. With a passion for cold calling, penetrating new business is a key part of go- to
business strategy.
Results oriented and award winning professional with a reputation and track record for turning
around sales territories and businesses that are underperforming.
Broad-based team leader leveraging sales and operations, business partners, sales planning and
development of talent to consistently exceed goals by cultivating trusting relationships and building
strong cross functional resources for success.
Specialties:
 Strategic Planning & Conceptual Selling
 Presentations & Superior Communications
 Supplier Consolidation Cost Reduction & Profit Optimization
 Sharp Negotiation skills
 Business and Financial Acumen
 Client Acquisition Strategy
 Executive Leadership and Mentorship
 Early Adaptor; First to Implement Change
 Embrace and Execute Corporate Strategies, Program and Technology
 Vendor Managed Solutions and Continuous Improvement principles
PROFESSIONALEXPERIENCE
Nov 05 – Nov 13 - CommercialAccount Manager-W.W.Grainger
Phoenix, Arizona Area
 Over goal performance average 110% 2005 to 2013
o 2011 Earned Annual Achievers (Top 7% of National sales force)
o 2012 Earned Annual Achievers (Top 7% of National sales force)
 Exceeding Goal 7 out of 9 years
o Territory growth 2.6M to 3.2M 2005 to 2008
 Performing at 85% YTD to 112% in one year (>20% sales volume growth)
o Territory growth 750k to 3.5M 2009 to 2013
 Performing at 65% YTD took to 127% YTD in 3 years (>450% sales volume growth)
 #1 in Regional for Vender Managed Inventory System (Keepstock) Installations.
o 32 Keepstock Onsite and/or Scan installations in 5 years.
o 6 Keepstock Secure Installations (Vending Services); Grainger Rolled this program out in 2012.
o Company Article and Video featuring my Vendor Managed Inventory best practices
 New Team Member Mentor 2009-2013
 Regional Safety Team; SME for various Safety Programs and Online Safety Manager
 Regional SME Keepstock and Quarterly Business Reviews using the Value Estimator Tool.

2. CASANDRA L. MANFULL
Cell (602) 370-5199
Feb 01 – Nov 05 - Conferencing Account Manager-Verizon Business (formerly
MCI/Worldcom) 1998 -2005
Missouri, Peoria and Moline Illinois 1998-2001
Phoenix, Albuquerque and Las Vegas 2001 to 2005
 Served at Product Overlay to Corporate Account Managers; Educate and Sell Suite of Products
 Over goal performance averaged 124% from 1998 to 2005
o Improved an Under Performing Packaging from 81% to 120% in One Fiscal Year.
 Exceeded Goal 10 out of 10 years
 Regional All-Star 8 out of 10 years
 New Team Member Mentor
 Early Adaptor and SME for Siebel CRM Program
May 93 - Feb 01 - Vice President/GeneralManager - Primary Network Cellular,
Internet & Paging
St Louis and Kansas City, Mo
 Met or exceeded Goal as DM
 As VP/GM turned non- performing Company (- 750 k) to break even in one year
o Operated 4 retail stores and 3 kiosks
 Created Cellular, Internet and Paging Sales Software to monitor sales, provide compensation and manage
Inventory and identify shrinkage
 Created a cohesive training program and IDP ( Individual Development Plan) for staff and Management
 Created HR manual and Compensation/ incentive program for Management and Staff
 Opened four new locations; managed build-out, staffing, training and grand opening events
 Hired and Trained Employees on Consultative Sales and Negotiation Methodologies, Prospecting, Cold
Calling, Developing New Customers as well as Cultivating Existing Client Base Growth and Retention
Strategies
 Developed Store Managers to understand and manage to the P&L; focusing on OT, Overhead Cost
Reduction, Shrink and Inventory Management.
Jan91 – May93 - Executive GeneralManager-Applebee’s
Missouri and Illinois
 GM at the highest volume revenue Applebee’s in U.S.
 Staffed and managed over 100 employees and Managers with average 70K per week in record sales
 Responsible for Profit and Loss for individual store location.
 Executive GM in charge of MIT (Manager in Training) 12 week program.
 Turned an under-performing store into a profitable operation in less than 3 months
 Opened a new store; managed build-out, staffing, training and grand opening events
Reference Available Upon Request
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