d’code offers ITES consulting services aimed at helping companies adapt to shifting customer expectations through technology and strategy design. With over a decade of experience, they focus on enhancing productivity, driving performance, and supporting businesses in establishing and optimizing BPO operations, particularly in the banking and insurance sectors. Their consulting model includes needs analysis, solution development, and ongoing management, while also providing a range of training and certification services to ensure effective implementation and compliance.

2. About d’Code
 d‘Code offers ITeS Consulting services. Our services help companies
keep up with rapid shift in customer expectations.
 Our team design strategies by harnessing the power of technology &
domain expertise. We help companies create a unique and compelling
business proposition by providing freedom from routine work, more time
for higher value work, providing opportunity to pursue the vision of the
organization. Our services would help you in enhancing productivity,
unlocking innovation, and driving corporate performance.
 Combined experience of over a decade in the ITeS industry with proven
top line growth, reducing operational cost, increasing customer
satisfaction, effective use of information for competitive differentiation
and capture new business opportunities like never before.
 We help organization wanting to get into the ITeS space by providing
services from start to finish.

3. Management Profile
 A captivating ITES leader with over 9 years of
corporate experience from diversified fields such as
Training, Customer Service, Operations
Management, Business Consulting and Sales.
 A successful track record of building ground-up
projects, driving profitability , large transitions,
business wins, building core teams, quality
improvement projects. Having worked with marquee
clients, she also has experience in BCP, Business
Analytics, Process reengineering, Business
Transformation, Integrated BPO-IT Offerings, quality
methodologies & certification audits.
 She believes in facilitating change & innovation.
Rashmi has exposure to Quality & certification audits
like Six Sigma process, ISO 9001:2001, ISO 27001:2005
ILMS..
 In addition to her experience she has facilitated
many communication, presentation and personality
development seminars and workshops.
Rashmi R Kumar –
Co-founder & MD

4. Strategize
Analyze
Develop
Implement
We start by meeting with the key decision makers to
understand clients business and the strategy of
the organization. We work as partners by questioning
the prevailing mindset, based on the confab the
experienced consultants with cross-industry technology
expertise analyze the challenges. Investigate
new ways to use technology and unlock strategic
goals and develop solutions that matter. Support
clients through ever smarter operations for success
and full Implementation of the solutions with a
culture of transparency and respect.
Consulting Model
We streamline your operations and maximize the value of offshoring across all
aspects of the process. We use demonstrated consulting methodology of
needs analysis, solution design, solution development, and deployment with
ongoing operational management.

5. Our services
As is assessment
Solution
identification
Project &
infrastructure
planning
New
BPO
Setup
Technology
Quality
Training
Certifications
Operations
Consulting
We understand the fraught in setting-up and
operating a BPO, our process would help in bringing
all the benefits of outsourcing, and minimize the
risks of being on your own. Our objective is to help
companies set up their BPOs, build and deploy a
solution quickly and efficiently.
Our Consulting leverages domain knowledge,
best-in-class practices and systematic process
improvement in order to improve our clients
processes.
• Process Re-engineering
• Improving operating margins
• Six Sigma & Lean Projects
• Domain & Behavioral training
• Industry specific certifications

6. Services across Banking & Insurance Segments
We provide a broad spectrum of customized outsourcing
services, in banking & insurance industry allowing clients to
outsource a single activity, or an entire business process or
activity across multiple functions.
Claims Services
Property &
Casualty
Underwriting
Policy
Administration
Premium
Booking
FNOL
Claims Initiation
Claims
Administration
CollectionsOrigination
Servicing Underwriting
Escrow
Services
Default
Management
Solutions focuses on end-to-end mortgage
processing solutions that assist brokers,
bankers and lenders in streamlining their
business processes which
reduce processing
costs and turn
around time.
An experienced BPO
partner can help carriers
speed their time-to-
market and deploy
products and services
across new channels
even faster.

7. Why d’Code
Savings of over
1 Mil USD
through
projects
Domain
knowledge
Over a
decade of
industry
experience
Over 100+
solutions with
innumerable
due diligence
Trained & Certified in YB/GB/BB
Improve operating
margins
Benchmarking study
Multiple audits
Trained over
1000 + staff
Pre sales
Opportunity
assessment study
Power point
presentations
Best practice
sharing
Knowledge
management
Customer
Service
experience
Contact center
management
Reporting
Templates
Center of
Excellence
Quality tools
Technical
expertise
Focus group
discussions

8. Certifications – Domain & Industry Standards
 COPC – CSP
 Carnegie Mellon’s eSCM-SP
 HIPAA: The HIPAA (Health Insurance Portability and Accountability Act)
 ISO – 27001: The IS0-27001 is the highest certification standard available from the International
Standards Organization (ISO). The ISO-27001 is awarded for effective e-security and physical security
measures. By going in for this certification, an organization can receive an independent assessment of
their Information Security Management System (ISMS).
 SAS 70 and undergo third party audits at regular intervals.
 Six Sigma
 Mortgage – Campus MBA
 Insurance
Life – Life office management association
General – American Institute for Chartered Property Casualty Underwriters. (AICPCU)
Re-insurance – Associate in re-insurance Are
Some certifications that play the guiding light to firms that outsource and reap its benefits.

9. Thank You !!!
www.dcodeind.in

10. Mortgage: Process landscape and capabilities
Lending: Mortgage / Consumer
Servicing
 New loan setup
 Escrow analysis
 Mortgage insurance
 Customer service
 Loss mitigation
 Payoffs
 Lien release
 Loan boarding and review
 Account maintenance
 Deed / Title release and
review
 Exception payments
processing
 Early stage and Mid stage
outbound collections
 Installment loan collections:
6 – 29 days past due
 Inbound collections (All
stages)
 Origination:
 Application data entry
and processing
 Credit review
 Appraisal review
 Rate lock management
 Model validation
 Automated
Underwriting
 Document preparation
 Document logging
 Consents processing
 Post Closing