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Communication-Negotiation skills
This document discusses various topics related to communication and negotiation skills. It covers the communication cycle, types of communication, how to win friends and influence people, dos and don'ts of communication, active listening, communication barriers, what negotiation is, negotiation behavior styles, and BATNA/win-win approaches. The presentation provides information on verbal, vocal, and visual communication. It outlines techniques for handling people effectively from Dale Carnegie's book and discusses creating rapport through listening, focusing on others' interests, and following up. Barriers to communication and different negotiation styles like red, blue, and purple are also defined. The importance of understanding one's best alternative to a negotiated agreement is emphasized for achieving win-win results.
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Similar to Communication-Negotiation skills
Communication-Negotiation skills
- 1. Instructed on: 2-Dec-2011| Session: #03 By: Sherif shawki Doaa saber Topic Code: SFK-03-2011 All Copy Rights Saved to the 7th Students’ Conference on Communication and Information Based in the Faculty of Computers and Information Cairo University – Egypt 2011/2012 www.scci-cu.com
- 2. Communication skills By:Sherif shawki Doaa saber
- 3. Agenda 1. Communication cycle 2.Types of communication 3. How to win friends and influence people 4. Dos & donts 5. Active listening 6. Communication barriers 7. What is negotiation 8. Negotiation behaviour 9. BATNA/win-win
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- 5. Types of communication Verbal7% Vocal38% Visual55%
- 6. How to winfriends & influence people • 3 fundamental teqniches in handling people • 6 ways to make people like you
- 7. Communication cycle 3 FundamentalTechniques in Handling People 1. Don’t criticize, condemn or complain.
- 8. How to winfriends & influence people 3 Fundamental Techniques in Handling People 2. Give honest and sincere appreciation.
- 9. How to winfriends & influence people 3 Fundamental Techniques in Handling People 3. Arouse in the other person an eager want.
- 10. How to winfriends & influence people 6 ways to make people like you 1. be a good listener.
- 11. How to winfriends & influence people 6 ways to make people like you 2. Talk in terms of the other person’s interests.
- 12. How to winfriends & influence people 6 ways to make people like you 3. Follow up afterwards
- 13. How to winfriends & influence people 6 ways to make people like you 4. Remember names.
- 14. How to winfriends & influence people 6 ways to make people like you 5. Remember birthdays
- 15. How to winfriends & influence people 6 ways to make people like you 6. be yourself.
- 16. Dos & Donts • Listen with opened arms and legs and body forward • Keep eye contact. • Ensure the agreement. • Use terms like yes and certainly. • Rephrase
- 17. Dos & Donts • Interrupt, try to finish the sentence for the sender. • Smoke, bite nails, or chew pens. • Tap finger or feet. • Openly disagree like (no). • Say, yes but …
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- 20. Active listening • Focuson what they are saying.
- 21. Active listening • Showintrest
- 22. Active listening • Takenotes.
- 23. Active listening • Askquestions.
- 24. Communication barriers 1. Psychologicalbarriers 2. Language barriers 3. Individual linguistic ability 4. Physical barriers 5. Emotional barriers
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- 27. Communication barriers 3. Individuallinguistic ability
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- 31. Negotiation Behavior Gavin Kennedy(The New Negotiating Edge) describes 3 types of behaviour that we can display and encounter when in a negotiating situation RED Blue Purple 31
- 32. RED Behavior • Manipulation • Aggressive • Intimidation • Exploitation • Always seeking the best for you • No concern for the person you are negotiating with 32
- 33. BLUE Behavior • Win-win approach • Cooperation • Trusting • Pacifying • Relational • Giving 33
- 34. PURPLE Behavior • Giveme some of what I want (red) • I’ll give you some of what you want (blue) • Deal with people as they are not how you think they are • Good intentions • Two way exchange • Open 34
- 35. Negotiation Approaches BATNA Best Alternative To a Negotiated Agreement 35
- 36. BATNA cont • BATNAstell you when to accept and when to reject an agreement – When a proposal is better to your BATNA, ACCEPT IT. – When a proposal is worse than your BATNA, REJECT IT. 36
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- 38. Game 38
- 39. Summary Communication Cycle Types ofCommunication How to Win Friends and Influence People Dos & Don’ts Active Listening Communication Barriers What is negotiation Negotiation behaviour BATNA/win-win
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Editor's Notes
- #31 Negotiation is getting what u want from the others, by interactive communication designed to reach an agreement.Confer with others to reach a compromise or agreement.‘The process by which we search for the terms to obtain what we want from somebody who wants something from us’Gavin Kennedy
- #37 Develop your BATNA, and consider their BATNA
- #38 Lack of trust leads to win-lose or lose-lose results.Win-win leads to the effective negotiation.