This document presents an agenda for a skills presentation about communication. The agenda includes discussing the communication cycle, types of communication, how to win friends and influence people, dos and don'ts of communication, active listening, and communication barriers. Some key points that would be covered are the fundamental techniques in handling people, such as showing appreciation and arousing interest in the other person. Active listening skills like focusing, showing interest, asking questions, and avoiding distractions would also be part of the presentation. Finally, different types of communication barriers like language barriers, physical barriers, emotional barriers, and prejudice would be addressed.

3. 1.If you could go anywhere in the world, where would you go?
2. If I gave you $10,000, what would you spend it on?
3. If you could watch your favorite movie now, what would it be?
4. If you could talk to anyone in the world, who would it be?
5. If you could wish one thing to come true this year, what would
it be?
6. If you could live in any period of history, when would it be?
7. If you could change anything about yourself, what would you
change?
8. If you could be someone else, who would you be?

4. 9. If you could have any question answered, what would it be?
10. If you could watch your favourite TV show now, what would it
be?
11. If you could have any kind of pet, what would you have?
12. If you could do your dream job 10 years from now, what would it
be?
13. If you had to be allergic to something, what would it be?

5. SKILLS
Presented by : Sherif Shawki

6. Agenda
1. Communication cycle
2. Types of communication
3. How to win friends and influence
people
4. Dos & Donts
5. Active listening
6. Communication barriers

7. Communication cycle

8. Communication types
Sales
word
word
voice tones
voice tones
physiology
phyiclogical

9. • 3 fundamental teqniches
in handling people
• 6 ways to make people
like you

10. fundamental teqniches in
handling people

11. Don’t
criticize, condemn or
complain

12. Show
appreciation

13. Arouse in the other person an eager
want.

14. Ways to make prople like
you

15. Be a good listener

16. Talk in terms of the other
person’s interests

17. How to win friends & influence
people
Follow up

18. Remember
names

22. • Listen with opened arms and legs and
body forward.
• Keep eye contact.
• Use terms like yes and certainly.
• Rephrase.

23. • Interrupt, try to finish the sentence for
the sender.
• Smoke, bite nails, or chew pens.
• Tap finger or feet.
• Openly disagree like (no).
• Say, yes but …

25. Active
Listening

26. Fo cus

27. show
interest

29. Ask

31. Language

32. Individual linguistic ability

33. Physical barrier

34. Emotional
barrier

35. Prejudice

36. And
then…..??

37. Agenda
1. Communication cycle
2. Types of communication
3. How to win friends and influence
people
4. Dos & Donts
5. Active listening
6. Communication barriers

39. @sherifssaleh
/sherifssaleh12