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MUJH MEIN HAI WOH BAAT
(Art of Presenting one-self)
WHAT DOES PRESENTING
SELF COMPRISE OF?
 SPEECH
 APPEARANCE
 BODY LANGUAGE
SPEAKER
 Positive Frame of Mind.
 Healthy Self Image.
 Spontaneous sense of humor.
 Talking the Speech.
 Simple and short words.
 Quotes, Anecdotes.
 Others.
Audience
 Has a right to question you.
 Has a right to access you.
 To be respected.
 Never fails, speaker fails more often.
APPEARANCE
 90% OPINION IS FORMED IN THE FIRST
90 SECONDS.
What Makes Good Appearance?
 Energetic eyes.
 Expressing & Smiling
face.
 Correct body
posture.
 Perfect clothing.
 Neatly done hair.
 Personal hygiene.
7 MANTRAS FOR SUCCESS
 Communication
Skills
 Influencing
abilities
 Managing Skills
 Problem Solving
 Creative Thinking
 Social Skills
 Managing Money
BODY LANGUAGE
Impact of Body Language
 Facial Expressions – 55%
 Intonation – 38%
 Words – 7%
Types of Gazing
 Formal
 Social
 Intimate
Mindset while shaking the hand
 DOMINATION
 CONTROL
 EQUALITY
TYPES OF HANDSHAKE
 Upper and Lower palm position
 Glove position
 Politician handshake
 Dead fish hand shake
 Crushing fingers
 Hard hand shake
 Holding fingers
 Pulling Hand
 Holding wrist/elbow/arm/shoulder
 Manly shake
 Keeping an arm’s length
Some noticeable gestures
 Palm
 “V” Sign, OK Sign
 Thumb position
 Crossing arms
 Fixed & focused stare.
 Covering mouth touching nose
 Rubbing Chin
Some noticeable gestures
 Finger in mouth
 Scratching neck.
 Touching the face
 Hesitant before speaking
 Finger on cheek & hand on chin
 Pointing finger
 Hands crossed, thumb upward
Leg Position
 LEGS POSITION
CROSSED LEGS
POINTERS POSITION
TERRITORIAL GESTURE
Gestures of DISINTEREST
 Tapping foot
 Doodling on paper
 Playing with hair
 Shutting eyes frequently
 Rubbing ear
 Playing with an object
The SOFTEN Formula
 S  Smile
 O  Open Posture
 F  Forward leaning
 T  Touch
 E  Eye Contact
 N  Nodding
A TRAINED PERSON CAN TELL
ABOUT THE BODY LANGUAGE
OF THE OTHER PERSON
SIMPLY BY HEARING THE
PERSON’S VOICE
Kuch Tum Kaho Kuch Hum Sune….
(Appearing for an Interview)
The Grand Finale
The well groomed working
women - That’s “You”
 Hair
 Personal Hygiene
 Face
 Make-up
 Hands
 Nails
 Feet
 Shoes
 Jewellery
 Clothes
Overall Image: A Neat, well-groomed, quiet &
elegant lady.
Well-groomed man
“Groomed well from top to toe”
 Hair
 Face
 Hands
 Personal hygiene
 Clothes
 Shoes
 Jewellery
General Tips
 Find out about the organisation
 Update yourself with general awareness
 Study thoroughly your favorite subject
 Make a visual impression
 Punctuality
 Other essentials
 Venue
 Call Letter
 Important certificates
Do's
Look Confident
Present well
Be courteous
Decent manners
Wear a smart appearance
Don’t
 Frequent shifting of chair
 Blinking, scratching
 Stretching
 Yawning
 Giggling
 Cracking knuckles
 Answering in tense under
tones
Before You take off....
 Take permission before entering.
 Take seat when asked for.
 Sit in a formal posture.
 Maintain eye contact.
 Give a confident look.
On the Hot Seat
 Be Specific in answering
 Be honest in saying no if you don’t
know.
 Keep smiling and cool posture
while answering.
 Don’t hurry. Wait ‘N’ Answer.
 Think before You Speak.
 Don’t try to befool the panel.
Body Language during an
interview
 Handshake (If
offered)
 Open & Formal
Posture
 Eye Contact
 Facial expressions
 Voice
Steps in answering behavioral
interview questions
 Give a complete story of an event first.
 Be specific about what you
did/said/felt/thought.
 Separate your actions from the actions
of others.
 Use “I” examples more than “We”
7 SIGNALS FOR
SUCCESSFUL INTERVIEW
 Smile, Eye Contact
 Spontaneous Humor
 Relax, Calm Signals
 Mirror the interview
techniques
 Don’t hurry….wait
 Maintain alert position
 Try to adapt and open,
honest & confident
attitude.
Finally……
 Ask questions/clarification from panel.
 Gather the items you might have placed
on the table.
 Standup and straighten up your clothes.
 Smile and shake hands with the
interviewer and Thank them.
 Exit by closing the door quietly.
At the end of Interview…….
Question that you can ask.
 Exact profile being looked for.
 Details about the organisation
 Location of posting
 Any probation
 Formal induction programme
 When and how result will be conveyed
 Don’t forget to show gratitude by saying
thank you.
Interviews
(Frequently asked questions)
 Why do you want this job?
 Where do you see yourself in 5 years time?
 Why should we offer you this job?
 What are your strengths & weaknesses?
 What do you consider your greatest achievement?
 What do you know about our company?
 Why did you choose this particular career?
 What attracts you to this company?
 What public figure & business leaders you admire
most and why?
Interviews
(Personality related questions)
 Tell us about yourself.
 What three keywords would your peers use to
describe you?
 What would your boss say is your biggest problem?
 How would your best friend describe you?
 How would your worst enemy describe you?
 Tell us about the passion in your life as it relates to
your work.
 What aspects of your work excite you the most?
Few sample questions
 Why are you the best person for the
job?
 (1) I’ve held a lot of positions like this one, and that
experience will help me here.
 (2) Because I am good at what I do.
 (3) Our discussion here leads me to believe this is a
good place to work.
 (4) You need someone who can produce results, and
my background and experience are proof of my
ability. For example….
What do you know about our
organization?
 (1) I have done a little homework and here is what I
know about your organization…..(Cite examples)
 (2) Everything I’ve seen & heard makes me want to
be a part of this Org.I understand your industry is
…..and your primary customer is….A particularly
exciting part of your business appears to be……
 (3) I know enough to know this is an exciting place
to work. It appears to be fit for my career goals.
What are your strengths?
 (1) I am good at giving constructive criticism to my co-
workers. This honesty is something I’m very proud of &
have found essential to having open working relationship.
 (2) I consider myself to be very consistent . I have proven
myself to be someone who can be counted upon to do
what is expected.
 (3) I’d have to chose between two skills. I am very proud
of my determination & ability to get things done. At the
same time, I am very proud of my analytical abilities &
problem solving skills. These skills combine to give me a
unique ability to solve problems and then implement the
solutions.
Where do you want to be in 5
years?
 (1) I haven’t really thought that far ahead but I think
I’d want your job.
 (2) If selected I’d hope to met my goals & take
advantage of opportunities to learn so I will be
considered for other positions within the company. I
hope to build my career with a company such as this
one.
 (3) Long term, I hope to start my own business.
Curriculum Vitae
Contents…
 Personal Information
 Background
 Qualification
 Contact details
 Certificates & other documents
 Passport size photographs
 Any other relevant information
Remember, Your attitude
determines your altitude
Wherever you are, it is the place to start.
What you do today is important.
Communication skills mbahotspot_ppt

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Communication skills mbahotspot_ppt

  • 1. MUJH MEIN HAI WOH BAAT (Art of Presenting one-self)
  • 2. WHAT DOES PRESENTING SELF COMPRISE OF?  SPEECH  APPEARANCE  BODY LANGUAGE
  • 3. SPEAKER  Positive Frame of Mind.  Healthy Self Image.  Spontaneous sense of humor.  Talking the Speech.  Simple and short words.  Quotes, Anecdotes.  Others.
  • 4. Audience  Has a right to question you.  Has a right to access you.  To be respected.  Never fails, speaker fails more often.
  • 5. APPEARANCE  90% OPINION IS FORMED IN THE FIRST 90 SECONDS.
  • 6. What Makes Good Appearance?  Energetic eyes.  Expressing & Smiling face.  Correct body posture.  Perfect clothing.  Neatly done hair.  Personal hygiene.
  • 7. 7 MANTRAS FOR SUCCESS  Communication Skills  Influencing abilities  Managing Skills  Problem Solving  Creative Thinking  Social Skills  Managing Money
  • 9. Impact of Body Language  Facial Expressions – 55%  Intonation – 38%  Words – 7%
  • 10. Types of Gazing  Formal  Social  Intimate
  • 11. Mindset while shaking the hand  DOMINATION  CONTROL  EQUALITY
  • 12. TYPES OF HANDSHAKE  Upper and Lower palm position  Glove position  Politician handshake  Dead fish hand shake  Crushing fingers  Hard hand shake  Holding fingers  Pulling Hand  Holding wrist/elbow/arm/shoulder  Manly shake  Keeping an arm’s length
  • 13. Some noticeable gestures  Palm  “V” Sign, OK Sign  Thumb position  Crossing arms  Fixed & focused stare.  Covering mouth touching nose  Rubbing Chin
  • 14. Some noticeable gestures  Finger in mouth  Scratching neck.  Touching the face  Hesitant before speaking  Finger on cheek & hand on chin  Pointing finger  Hands crossed, thumb upward
  • 15. Leg Position  LEGS POSITION CROSSED LEGS POINTERS POSITION TERRITORIAL GESTURE
  • 16. Gestures of DISINTEREST  Tapping foot  Doodling on paper  Playing with hair  Shutting eyes frequently  Rubbing ear  Playing with an object
  • 17. The SOFTEN Formula  S  Smile  O  Open Posture  F  Forward leaning  T  Touch  E  Eye Contact  N  Nodding
  • 18. A TRAINED PERSON CAN TELL ABOUT THE BODY LANGUAGE OF THE OTHER PERSON SIMPLY BY HEARING THE PERSON’S VOICE
  • 19. Kuch Tum Kaho Kuch Hum Sune…. (Appearing for an Interview) The Grand Finale
  • 20. The well groomed working women - That’s “You”  Hair  Personal Hygiene  Face  Make-up  Hands  Nails  Feet  Shoes  Jewellery  Clothes Overall Image: A Neat, well-groomed, quiet & elegant lady.
  • 21. Well-groomed man “Groomed well from top to toe”  Hair  Face  Hands  Personal hygiene  Clothes  Shoes  Jewellery
  • 22. General Tips  Find out about the organisation  Update yourself with general awareness  Study thoroughly your favorite subject  Make a visual impression  Punctuality  Other essentials  Venue  Call Letter  Important certificates
  • 23. Do's Look Confident Present well Be courteous Decent manners Wear a smart appearance Don’t  Frequent shifting of chair  Blinking, scratching  Stretching  Yawning  Giggling  Cracking knuckles  Answering in tense under tones
  • 24. Before You take off....  Take permission before entering.  Take seat when asked for.  Sit in a formal posture.  Maintain eye contact.  Give a confident look.
  • 25. On the Hot Seat  Be Specific in answering  Be honest in saying no if you don’t know.  Keep smiling and cool posture while answering.  Don’t hurry. Wait ‘N’ Answer.  Think before You Speak.  Don’t try to befool the panel.
  • 26. Body Language during an interview  Handshake (If offered)  Open & Formal Posture  Eye Contact  Facial expressions  Voice
  • 27. Steps in answering behavioral interview questions  Give a complete story of an event first.  Be specific about what you did/said/felt/thought.  Separate your actions from the actions of others.  Use “I” examples more than “We”
  • 28. 7 SIGNALS FOR SUCCESSFUL INTERVIEW  Smile, Eye Contact  Spontaneous Humor  Relax, Calm Signals  Mirror the interview techniques  Don’t hurry….wait  Maintain alert position  Try to adapt and open, honest & confident attitude.
  • 29. Finally……  Ask questions/clarification from panel.  Gather the items you might have placed on the table.  Standup and straighten up your clothes.  Smile and shake hands with the interviewer and Thank them.  Exit by closing the door quietly.
  • 30. At the end of Interview……. Question that you can ask.  Exact profile being looked for.  Details about the organisation  Location of posting  Any probation  Formal induction programme  When and how result will be conveyed  Don’t forget to show gratitude by saying thank you.
  • 31. Interviews (Frequently asked questions)  Why do you want this job?  Where do you see yourself in 5 years time?  Why should we offer you this job?  What are your strengths & weaknesses?  What do you consider your greatest achievement?  What do you know about our company?  Why did you choose this particular career?  What attracts you to this company?  What public figure & business leaders you admire most and why?
  • 32. Interviews (Personality related questions)  Tell us about yourself.  What three keywords would your peers use to describe you?  What would your boss say is your biggest problem?  How would your best friend describe you?  How would your worst enemy describe you?  Tell us about the passion in your life as it relates to your work.  What aspects of your work excite you the most?
  • 33. Few sample questions  Why are you the best person for the job?  (1) I’ve held a lot of positions like this one, and that experience will help me here.  (2) Because I am good at what I do.  (3) Our discussion here leads me to believe this is a good place to work.  (4) You need someone who can produce results, and my background and experience are proof of my ability. For example….
  • 34. What do you know about our organization?  (1) I have done a little homework and here is what I know about your organization…..(Cite examples)  (2) Everything I’ve seen & heard makes me want to be a part of this Org.I understand your industry is …..and your primary customer is….A particularly exciting part of your business appears to be……  (3) I know enough to know this is an exciting place to work. It appears to be fit for my career goals.
  • 35. What are your strengths?  (1) I am good at giving constructive criticism to my co- workers. This honesty is something I’m very proud of & have found essential to having open working relationship.  (2) I consider myself to be very consistent . I have proven myself to be someone who can be counted upon to do what is expected.  (3) I’d have to chose between two skills. I am very proud of my determination & ability to get things done. At the same time, I am very proud of my analytical abilities & problem solving skills. These skills combine to give me a unique ability to solve problems and then implement the solutions.
  • 36. Where do you want to be in 5 years?  (1) I haven’t really thought that far ahead but I think I’d want your job.  (2) If selected I’d hope to met my goals & take advantage of opportunities to learn so I will be considered for other positions within the company. I hope to build my career with a company such as this one.  (3) Long term, I hope to start my own business.
  • 37. Curriculum Vitae Contents…  Personal Information  Background  Qualification  Contact details  Certificates & other documents  Passport size photographs  Any other relevant information
  • 39. Wherever you are, it is the place to start. What you do today is important.