Uploaded byShiwani Solanki
Interview skills
The document provides guidance on interview skills and preparing for job interviews. It discusses what an interview is, why employers conduct interviews, important qualities and skills employers look for. It also offers tips on researching the company and position, conducting self-analysis, preparing answers to common interview questions, practicing good body language, and avoiding common mistakes. The document emphasizes being confident, enthusiastic, polite and presenting one's strengths in a job-focused manner.
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Interview skills
- 1. A world ofOpportunities Getting ready for the right one…
- 2. INTERVIEW SKILLS TheSecrets of Securing a Job Offer
- 3. But, What isan Interview? INTER VIEW Simply put, an interview is an exchange of views and ideas between two (sometimes more) people.
- 4. But, What isan Interview? An interview is an interaction between two persons (here, prospective employer & prospective employee) to find out the possibilities of a mutually beneficial association.
- 5. INTERVIEW…Why? The Secretsof Securing a Job Offer
- 6. Potential employers areinterested in people who: 1. Are Efficient/productive/problem solver. 2. Are interesting to talk. 3. Witty and sometimes humorous. 4. Self-starters/initiative takers. 5. Flexible: Free of rigidity & any attitude problem. 7. Sincere and loyal.
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- 8. The required homeworkA brief of the company. The job profile. Your CV* Awareness about the target industry. Thoroughly prepared FAQs*
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- 10. Your strengths &Weaknesses
- 11. SWOT ANALYSIS S TRENGTHS W EAKNESSES O PPORTUNITIES T HREATS
- 12. An AIDA can change your life! You must get the person’s attention. You must create an interest . Create a desire to know more about you. You must encourage the person to take action. I D A A
- 13. Qualities to bean effective cabin Crew GOOD COMMUNICATION SKILLS Helps you to explain diff. things to customers, convince people, deal with complaints, make announcements etc. FLEXIBILITY: Ability to adapt to the professional lifestyle, cope up with the job requirements, working in diff. shifts, being on the right time . DECISION MAKING Esp. in dealing with the emergencies, handling tough customers, also helps you avoid any confusion and save time. EMPATHETIC Understand the customers needs, their problems, and offer them the right solution/service.
- 14. Skills contd… BeingPolite and Pleasant: Leaves a good impression, put people at ease Well Groomed & Well mannered: Shows professionalism, CONFIDENCE: Develops trust and a sense of reliability HIGH ENERGY LEVEL Creates excitement, improves efficiency and spread positivity
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- 16. Create Your IdentityC Y I
- 17. What they arelooking for?
- 18. Companies hire peoplewho are… Confident but not arrogant. Calm but not quiet. Enthusiastic but not desperate. Friendly but not casual.
- 19. The employers lookfor…. Ability and Suitability. Willingness. Manageability and Teamwork. Professional Behavior. Productive/Economical Problem solving skills.
- 20. Interview before theactual interview Your goal should be to get an opportunity for a personal meeting. Paint the perfect picture on phone Keep Smiling on phone.
- 21. Highlight your strengthsDon’t be superfluous Give relevant and to the point answers. Keep your answers job specific.
- 22. TELL OR HIDEWeaknesses
- 23. The weakness question…Answer the question honestly. Don’t mention big weaknesses. Don’t evade the question. Don’t use cliché like “my biggest weakness is my biggest strength” Keep your answer factual and brief.
- 24. Top ten mistakesyou can avoid… Arriving late for the interview. Poor Attire and grooming. Failure to do research about the co. Failure to practice. Failure to give specific examples. Not taking the opportunity to ask questions. Talking too much (or not at all) Fail to explain why you are good for the job. Saying that you want that job. Bad mouthing the previous company/manager.
- 25. Prepare the FAQsFrequently Asked Questions
- 26. PPPPP Prior PlanningPrevents Poor Performance
- 27. INTERVIEW QUESTIONS General Family, Education, Interests etc. Professional/Technical To assess knowledge & skills. Personal Thinking, ideology, attitude etc.
- 28. Tell me somethingabout yourself TM SAY
- 29. I am aconstant learner. I believe in my strengths & capabilities. I enjoy facing challenges. I am never shaken by problems. I believe in creating my own identity. I am a growth oriented person. I always try to maximize my strengths and overcome my weaknesses. I like myself as I am. With my ……………….. Skills, I can make valuable contribution to your org./company TM SAY
- 30. I trust myself and my God. I work in a relaxed and planned manner. I am quick to understand people’s feelings. I renew myself with every sunrise. I am highly flexible. I believe whatever happens, happens for some good. I have a high energy level, I work more, sleep less. I would like to have more friends in my life rather than more money. I am proud to be an Indian. TM SAY
- 31. PREPARING THE FAQsTell me something about yourself. Tell me about your strengths. Tell me about your weaknesses . Why should we hire you? Can you work under pressure? Where do you see yourself 5 years from now? How do you feel when somebody criticize you? Rate yourself on a scale of 1-10 How did you spent your yesterday? What do you know about our company? Do you think we should consider your exam results?
- 32. Body Language Be seated comfortably. Assume a relaxed but active posture. Use your head/hand movements. Look (don’t stare) at them. Mind negative movements.
- 33. Win them overby your charm Be calm, relaxed and Natural…
- 34. When tense… youare not the real you
- 35. Success is Yours1- Identify your goal 2- Set deadline for achievement 3- List obstacles you must overcome 4-Identify people & organizations that can help you achieve it 5- List skills & knowledge required to reach your goal 6- Develop your plan... the action steps you must take 7- List the benefits of achieving your goal
- 36. Why were yourejected? A few typical reasons: 1. The company decided to hire an internal candidate. 2. The company hired someone who was referred to them. 3. The hiring manager hired his friend, family member or a relative. (nepotism) 4. The company ignored the agency you have gone through. 5. The company decided to hire someone cheaper than you.
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- 43. Lets have abreak !
- 44. Your resume: YourMirror
- 45. My objective Towork as an airhostess with a world-class Airlines and contribute my talent, knowledge and skills to the growth and goodwill of the organization.
- 46. My objective Lookingfor a challenging opportunity in aviation/hospitality/travel industry where I can make my presence felt.
- 47. My objective Towork for a professionally managed organization where I can contribute my skills & explore the opportunities for learning and growth.
- 48. Objective Looking fora challenging opportunity to join a growing organization where I can make my presence felt.
- 49. My objective Toexplore Aviation Industry to carve out a special place for myself.
- 50. Ready for achallenging opportunity in aviation industry where I can make a positive contribution with my talent and skills.
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- 62. What do youknow about Aviation? Indian Aviation Industry
- 63. Are you aleader?
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Editor's Notes
- #19 Companies hire people they like: All things being equal, companies hire people they like. Obviously, skills are important and you are not likely to get a job just because you’re nice if you don’t appear able to do the job. But given a qualified candidate who comes across as likeable and an equally qualified candidate who gives the hiring manager the impression that they are going to be a problem, the hiring manager will undoubtedly hire the likeable candidate. It seems fairly obvious to state this but the question is really: What makes one person come across as likeable and another person come across like a jerk? Some people are just naturally likeable and immediately come across as such. Some people give the impression of being aloof especially if they are quiet or detached and are perceived to be socially inept and as a result, not likeable. Some people are good actors and can appear to be nice when they want something. The point is that you make an impression during the interview process and the people you interview with make assumptions based on how you act and what you say. When interviewing, always remember the following: 1. The hiring manager is determining not only if you can do the job but if you have the personality to get along with the other members of their group. 2. Being overly talkative during the interview might make you come across as being desperate or aggressive. 3. Being too quiet during the interview might give the impression that you are distant and aloof even if you’re not. This is an especially important point if the job you’re interviewing for requires a “talker.” 4. Nobody likes desperation. If you appear really enthusiastic to the point of being desperate, most good interviewers will notice. No one wants to hire a desperate person. Enthusiastic, yes. Desperate, no. 5. Understand the difference between confidence and arrogance. One of the biggest turnoffs for most hiring managers is arrogant interviewees. On the other hand, you need to be confident of your abilities and you need to sell yourself during the interview. Walk a fine line between exuding confidence and arrogance. Likeable (and qualified) people get jobs, it’s really that simple. Likeable people are those who act naturally and let their true personality shine through. Likeable people don’t try to be something they are not and they are comfortably confident but not arrogant
- #23 What is your biggest weakness? This is one of those difficult interview questions that interviewers ask from time to time. The way you handle your response to the question might be as important if not more important than what you actually say. The question is how to answer the question without making it look like you have a weakness that might prevent you from getting hired. At the same time, you don’t want to mention a weakness that isn’t really a weakness and simply tell the interviewer what you think they want to hear. Trust me, an experienced interviewer has heard every clichéd answer to this question and will know when you are feeding them a line. The purpose of asking this question is firstly to see how you handle a stress question and secondly how you actually respond to it. Here are some guidelines for responding when an interviewer asks what about your biggest weakness: 1. Answer the question honestly. It’s always best to answer any interview question honestly (obviously) but this is an especially important one. Making up a weakness that isn’t really a weakness will most likely be very noticeable to the interviewer. If they think you are lying, they may ask you for another weakness which will cause you even more trouble trying to think of one off the top of your head. 2. Don’t mention a big weakness that could cost you the job. Your goal here isn’t to lie of course, it’s simply to present yourself as best you can. We all have weaknesses but it doesn’t mean we tell an interviewer everything that we do wrong. If for example you are interviewing for a project manager job, it’s probably best not to mention that you have trouble getting along with people since you’re going to be constantly working with others. 3. Don’t evade the question. Don’t try to avoid answering the question. Also be careful about giving a clichéd weakness (ie. I work too hard) and then quickly stating how you deal with it. That looks too scripted and the interviewer has probably heard it one million times before. Admitting a real weakness but then stating what you are doing to improve yourself is preferable ie. “My presentation skills are not as strong as I’d like so I signed up for weekend presentation skills classes and also joined a Toastmasters club.” Remember that the specific job you are interviewing for will help to determine how you answer the question. 4.Keep your answer factual and brief. Typically, stress questions such as these that put us on the spot tend to cause us to ramble on and speak for longer than we should especially if we’re nervous. The best way to answer the question is to be well prepared and to know how you are going to answer the question before the interview. This will avoid you trying to think off the top of your head and saying more than you need to which could hurt your chances of getting the job. 5. Be careful about using “my biggest weakness is my biggest strength” as your response. Saying that “I’m a perfectionist” or something like that is another of those clichéd answers that people often give to this question. It will probably come across as being scripted and the interviewer will most likely determine that you got the answer from an interview tips book.
- #28 Job interview questions differ according to the work structure of a company. But most of the job interview questions asked by the companies are related to the three categories. In the first set, the interview asks about the candidate’s family background, education, and interests. The second set comes with question meant to assess the technical knowledge of the candidate. While the last is to judge the candidate’s personality – his/her nature, decision making capacity, ideology, and ability to solve problems.
- #32 Saying, ‘Hey I can do this job- give me a chance and I’ll prove it’ is not enough any more. Today you have to prove your ability and suitability. Itemize your skills, qualities viz a viz the requirements of the job. Then recall an incident to illustrate each of those skills. When you have done, you will be able to justify your ability and suitability to the employer. This will set you apart form the vast majority of other candidates. The interviewer wants to gauge your capacity and willingness to walk an extra mile. Can you take the rough with the smooth? Can you make coffee or tea if required? Think of a time when you did. Now rehearse the story until you can tell it in 90 seconds.
- #35 If the interview feels that you are tensed, he cannot judge clearly whether you are fit for the job or not. When the interview is done in a tensed manner, you will also be not able to answer all the question correctly as you may forget many answers because of the tension which remains in your mind. This is the main reason why interviews ask many funny questions to you.