Communication skills involve the ability to use and understand language through both receptive and expressive means. Effective communication is critical for career and personal success. There are various goals and methods of communication, as well as barriers that can interfere with understanding like semantic issues, emotions, and a failure to properly listen. Communication involves verbal, paraverbal, and nonverbal messages, with nonverbal cues being especially important for conveying emotions. Strong listening skills are also essential for receiving messages.

1. Communication Skills

3. Hearing- physical process, natural, passive
Listening- physical as well as mental process,
active, learned process, a skill

4. Pre- assignment
Share 3 opportunities you missed because of
lack of communication.

5. Communication Skills
• Communication skills is the ability to use language (receptive) and
express (expressive) information.
• Effective communication skills are a critical element in your career
and personal lives.

6. Communication Goals To change behavior
To get action
To ensure understanding
To persuade
To get and give
information

7. Most Common Ways
to Communicate
Speaking
Writing
Visual
Image
Body
Language

8. Barriers
to
Communication
 Semantic Barriers
 Emotional Or Psychological Barriers

9. Semantic Barriers
 Symbols with different meaning
 Badly expressed message
 Faulty translation
 Unclarified assumption

10. Emotional Or
Psychological
Barriers
 Premature evolution
 Inattention
 Loss of transmission & poor retention
 Undue reliance on the written word
 Distrust of communication
 Failure to communicate

11. Communication code scheme

12. Communication Involves Three Components
 Verbal Messages - the words we choose
 Paraverbal Messages - how we say the words
 Nonverbal Messages - our body language

13. Nonverbal messages are the primary way that we communicate emotions
Facial Expressions Gestures & Postures

14. Paraverbal Messages
Paraverbal communication refers to the messages that we transmit through
the tone, pitch, and pacing of our voices.
o The power of pitch
o The truth about tone
o The strength of speed

15. RECEIVING MESSAGES
Listening
Requires concentration and energy
Involves a psychological connection with the speaker
Includes a desire and willingness to try and see things from
another's perspective
Requires that we suspend judgment and evaluation

17.  Nonverbal
 Giving full physical attention to the speaker;
 Being aware of the speaker's nonverbal messages;
 Verbal
 Paying attention to the words and feelings that are being expressed
Key Listening Skills

18. Who killed Romeo?

19. Thank You