This document discusses the power of language and provides guidance on using language to establish supportive relationships. It explains that language is a system of symbols and grammar that convey meaning, and that meaning can differ across cultures and contexts. The document also addresses confronting bias in language, noting that words should avoid unqualified generalizations and reflect the designations preferred by ethnic and other groups. It suggests using inclusive language to avoid revealing bias related to gender, sexual orientation, age, class, ability, and provides tips for using words to build supportiveness rather than defensiveness.

1. Understanding Verbal Messages HCOM 100 Instructor: _______________