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COMMUNICATION SKILLS
Suchitra Laishram
B.Ed 2nd year ,R.K Sanatombi Devi college of education
DEFINITION
 Communication is a process by which a person,
group,or organization(the sender) transmit
information (the messenger)to another person,
group,or organization(the receiver).
 Communication skills is the ability to use
language(receptive) and express (expressive)
information.
 Effective communication skills are a critical element
in career and personal lives.
AIMS AND OBJECTIVES
 To pass information from one to another.
 To understand the message convey.
 To get something done as feedback.
 To understand others life,benefits,consequence.
 To inspires confidence.
 To builds respect in business and social life.
 To reveals ability to others.
 To develops a distinct personality.
PURPOSES
 To support decision and get into action.
 To achieve coordination,persuade and ensuring
understanding
 To get and give information.
 To develop friendships.
 To build personality in others mind.
METHOD OF COMMUNICATION
 One-way
- fax , e-mail , voicemail ,letter.
 Two way
- Phone call ,in-person.
 Collaborative :
- team meetings ,consulting ,consensus , decision
making , group problem solving.
FOUR COMMUNICATION SKILLS
TOTAL COMMUNICATION PROCESS
ADVANTAGES
 Increase productivity.
 Reduce stress.
 Better understand what others are saying.
 Better understand how to get message across.
 Enhance relationships.
 Save time and money.
COMMUNICATION SKILL BARRIER
 Misunderstood.
 Misinterpreted.
 Rejected.
 Distorted.
 Not heard.
EFFECTIVE COMMUNICATION SKILLS
 Active listening.
 Non –verbal communication.
 Asking questions.
 Being clear and concise and summarising .
 Being emphatic.
 Providing feedback.
 Developing trust and respect.
 Being present.
THANK YOU

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Communication skills

  • 1. COMMUNICATION SKILLS Suchitra Laishram B.Ed 2nd year ,R.K Sanatombi Devi college of education
  • 2. DEFINITION  Communication is a process by which a person, group,or organization(the sender) transmit information (the messenger)to another person, group,or organization(the receiver).  Communication skills is the ability to use language(receptive) and express (expressive) information.  Effective communication skills are a critical element in career and personal lives.
  • 3. AIMS AND OBJECTIVES  To pass information from one to another.  To understand the message convey.  To get something done as feedback.  To understand others life,benefits,consequence.  To inspires confidence.  To builds respect in business and social life.  To reveals ability to others.  To develops a distinct personality.
  • 4. PURPOSES  To support decision and get into action.  To achieve coordination,persuade and ensuring understanding  To get and give information.  To develop friendships.  To build personality in others mind.
  • 5. METHOD OF COMMUNICATION  One-way - fax , e-mail , voicemail ,letter.  Two way - Phone call ,in-person.  Collaborative : - team meetings ,consulting ,consensus , decision making , group problem solving.
  • 8. ADVANTAGES  Increase productivity.  Reduce stress.  Better understand what others are saying.  Better understand how to get message across.  Enhance relationships.  Save time and money.
  • 9. COMMUNICATION SKILL BARRIER  Misunderstood.  Misinterpreted.  Rejected.  Distorted.  Not heard.
  • 10. EFFECTIVE COMMUNICATION SKILLS  Active listening.  Non –verbal communication.  Asking questions.  Being clear and concise and summarising .  Being emphatic.  Providing feedback.  Developing trust and respect.  Being present.