Basic information about Communication and barriers

1. Welcome to the Preasentation

2. What is Communication ?
Communication is simply the act of transferring
information from one place to another.
 The different categories of communication include:
Spoken
or Verbal
Communication
Non-Verbal
Communication
Written
Communication
Visualizations

3. Communication Skill…..
 Generally, communication Skill can be defined as a process of
exchanging information, from the person giving the
information through verbal and non-verbal methods, to the person
receiving the information.
 The most common method of communication is verbal, using a specific
language where it is a two-way process, with feedback on the message
received.
 Communication also involves the exchange of ideas, opinions and
information with a specific Object.

4. Communication Process
Communication theory states that communication involves a sender and
a receiver (or receivers) conveying information through a
Communication
Channels
Encoding
messages
Decoding
Messages
Feedback

5. Interpersonal Communication Skill
 Interpersonal
communication is the
process by which people
exchange information,
feelings, and meaning
through verbal and non-
verbal messages,
 it is face-to-face
communication.

7. Opening Communication…..
 In many interpersonal encounters, the first few minutes are extremely
important as first impressions have a significant impact on the success
of further communication.
 A friendly disposition and smiling face are much more likely to
encourage communication.

8. Effective and Active listening….
The following points are essential for effective and active listening:
 Be prepared to listen.
 Keep an open mind and concentrate on the main direction of the speaker's
message.
 Avoid distractions if at all possible.
 Delay judgment until you have heard everything.
 Be objective.
 Do not be trying to think of your next question while the other person is
giving information.

9. Verbal Communication
 Effective verbal or spoken communication is dependant on
a number of factors and cannot be fully isolated from other
important interpersonal skills such as non-verbal
communication, listening skills and clarification.

10. Non-verbal communications
 Non-verbal communications include facial expressions, the tone and
pitch of the voice, gestures displayed through body language and the
physical distance between the communicators ,
They include:
Body Movements
Posture
Eye Contact
Para-language
Closeness or Personal Space
Facial Expressions
Physiological Changes,

11. Questioning
 Questioning is the key to gaining more information and without it
interpersonal communications can fail. Questioning is fundamental to
successful communication.
 Being an effective communicator has a lot to do with how questions are
asked.
Encouraging Participation
 In group situations leaders often want to involve as many people as
possible in the discussion or debate.

12. Barrier to communication
Barrier to
Communication
Emotional barriers
and taboos
Lack of attention,
interest, distractions,
or irrelevance to the
receiver
Barriers to Effective
Listening
Differences in
perception and
viewpoint.
Physical disabilities
such as hearing
problems or speech
difficulties.
Physical barriers to
non-verbal
communication

13. "Communication
works for those
who work at it."
John Powell