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Oral communication
This document discusses oral communication and provides details about its meaning, definition, characteristics, advantages, disadvantages, tips, and the Murphy model of communication. Oral communication refers to direct conversations between individuals through speeches, presentations, or discussions. It has advantages like quick feedback, flexibility, and resolving issues, but disadvantages include a lack of written proof and being unfit for lengthy or formal exchanges. The Murphy model describes the six components of the communication process - context, sender, message, medium, receiver, and feedback.
Oral communication
- 1. ORAL COMMUNICATION Presented By:- Ravi Garg MBA 1st M 1212
- 2. MEANING Any thing saidfrom the mouth is refer to oral communication . It includes individuals conversation with each other . It is a direct conversation . Speeches , Presentation , Discussion are all forms of oral communication . It is generally recommended where a direct interaction is required .
- 3. DEFINITION “ The manwho think and does not know how to express what he think, he is at the same level, who as the person cannot think .”
- 4. CHARACTERSTICS Two wayprocess Presence of sender and receiver It can not be erased Effect from Body Language Day to Day Language
- 5. ADVANTAGES Quick Feedback Flexibility Economic source Personal touch Removal of misunderstanding Quickness in Exchange in Idea’s
- 6. ADVANTAGES It isbest way to transfer Private information. It promotes the morale of the employees. It is a best way to resolve the issue/conflict , disputes etc.
- 7. DISADVANTAGES Unfit inLengthy message No Written Proof lack of clarity misuse of time Presence of both parties Unfit for written matters
- 8. DISADVANTAGES It isnot consider as a legal record . it requires full attentiveness of both parties . It is not sufficient at formal level .
- 9. Tips Be Confident Give Full Facts Avoid use of Extra words Maintain Eye Contact Use Simple and famlier Words Consider the Objective Allow time to Respond
- 10. MURPHY MODEL Murphy’smodel propounded by three writers H.A.MURPHY , H.W.HILDBRANT and J.P.THOMAS . According to this model , there are six components of communication process .
- 11. COMPONENT OF THEMODEL (1) CONTEXT :- It is a broad field that includes country , culture , organization and external and internal cause of action . This action is based on encoding idea . (2) SENDER-ENCODER :-The sender-encoder uses symbols , usually words, that express the message. (3) MESSAGE :- It is the core idea . It consists of both verbal symbols and non-verbal symbols.
- 12. COMPONENT OF THEMODEL (4) MEDIUM :- The medium is the through which a message is communicated . It can be printed word , e-mail , sound etc. (5) RECEIVER-DECODER :- The receiver or listener or reader is the person who receives the message and decodes . (6) FEEDBACK :- It can be oral and written . Sender needs feedback to determine success and failure of the communication .
- 14. SUMMARY OF THEMODEL In short , the model described above what happens in communication . A context in which a sender choose a message to communicate . The sender must also choose the medium for the message . The receiver decodes the message and provides feedback.
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