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COMMUNICATION
Definition:-
-A process by which two or more
people exchange ideas, facts, feelings,
'common understanding of meaning,
intent and use of a message.
-Paul Leagens
• Communication in management is a
process which involves the
transmission and accurate replication
of ideas ensured by feedback for the
purpose of eliciting actions which will
accomplish the organizational goals.
• -William Scott
• PURPOSES:-
• To collect assessment data
• To initiate intervention
• To evaluate outcome of intervention
• To initiate change which help in
promoting health
• To take measures for preventing legal
problems associated with nursing practice
• To analyze factors affecting the health team
PROCESS OF COMMUNICATION
This Photo by Unknown Author is licensed under CC BY
This Photo by Unknown Author is licensed under CC BY
This Photo by Unknown Author is licensed under CC BY-SA
Psychological barrier
4 – CULTURAL BARRIER:
 Level of knowledge & understanding
 Customs
 Belief
 Religion
 Language
2- PSYCHOLOGICAL BARRIER:
 Emotional disturbance
 Fear
 Level of intelligent
 Ego
3- ENVIRONMENTAL BARRIER:
 Lack of ventilation
 Lack of privacy
 Over crowding
LEVELS
Level 1-Conventional acquaintances a person communicates with stranger
to have casual quaintances in the conventional level.
Ex:-First encounter between the nurse and patient
Level 2 –Exploratory associates
Ex:-Relationship with collegues,neighbours,teaching to public etc
Levels 3-Participate friends
Ex:-Nurse and Doctor
Levels 4-Intimacy (closest friends)
Ex:-Two close friends
ELEMENTS
o S-Source(sender-encoder).
o M-Message:
o C-Channel
o R-Receiver
This Photo by Unknown Author is licensed under CC BY
MODES OF COMMUNICATION:-
verbal
• Vocabulary
• Denotative/connota
tive
• Pacing
• Time and relevance
• Clarity and brevity
Non
verbal
•Personnel
appearance
•Posture and gate
•Facial expression
•Eye contact
•tone
TYPES
 Formal communication:-.
 Informal communication:-
 One way communication:-
 Two way communication:-
 Visual communication:-
 Telecommunication:-
channels
The needs problems, issues and
information arising in the organization
must be communicated to the next level
of hierarchy both upward and
downwards.
downward upward
horizontal diagonal
SKILLS FOR EFFECTIVE COMMUNICATION
Confidence
Critical thinker
Analytical
Openmindness
Active listener
Empathetic
Honest
Confidentiality
Knowledgeable
Systematic
Tactfulness
IMPORTANCE OF COMMUNICATION
 Information
 Education
 Motivation
 Counseling
 Reduce stress
 Health promotion
NURSE PATIENT RELATIONSHIP
 Introduction:-NPR is a basic requirements of nursing
practice. These relationship find encouragement when
we
are feeling down & comfort when we are hurting.
 Definition:-It is an interaction between two persons in
which
the nurse offers a series of purposeful activities &
practice
that are useful to particular patient.
 Types of relationships:-
 Social relationship
 Intimate relationship

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communication .pptx

  • 1.
  • 2. COMMUNICATION Definition:- -A process by which two or more people exchange ideas, facts, feelings, 'common understanding of meaning, intent and use of a message. -Paul Leagens
  • 3. • Communication in management is a process which involves the transmission and accurate replication of ideas ensured by feedback for the purpose of eliciting actions which will accomplish the organizational goals. • -William Scott
  • 4. • PURPOSES:- • To collect assessment data • To initiate intervention • To evaluate outcome of intervention • To initiate change which help in promoting health • To take measures for preventing legal problems associated with nursing practice • To analyze factors affecting the health team
  • 5. PROCESS OF COMMUNICATION This Photo by Unknown Author is licensed under CC BY
  • 6. This Photo by Unknown Author is licensed under CC BY This Photo by Unknown Author is licensed under CC BY-SA
  • 7.
  • 9. 4 – CULTURAL BARRIER:  Level of knowledge & understanding  Customs  Belief  Religion  Language 2- PSYCHOLOGICAL BARRIER:  Emotional disturbance  Fear  Level of intelligent  Ego 3- ENVIRONMENTAL BARRIER:  Lack of ventilation  Lack of privacy  Over crowding
  • 10. LEVELS Level 1-Conventional acquaintances a person communicates with stranger to have casual quaintances in the conventional level. Ex:-First encounter between the nurse and patient Level 2 –Exploratory associates Ex:-Relationship with collegues,neighbours,teaching to public etc Levels 3-Participate friends Ex:-Nurse and Doctor Levels 4-Intimacy (closest friends) Ex:-Two close friends
  • 11. ELEMENTS o S-Source(sender-encoder). o M-Message: o C-Channel o R-Receiver This Photo by Unknown Author is licensed under CC BY
  • 13. verbal • Vocabulary • Denotative/connota tive • Pacing • Time and relevance • Clarity and brevity Non verbal •Personnel appearance •Posture and gate •Facial expression •Eye contact •tone
  • 14. TYPES  Formal communication:-.  Informal communication:-  One way communication:-  Two way communication:-  Visual communication:-  Telecommunication:-
  • 15. channels The needs problems, issues and information arising in the organization must be communicated to the next level of hierarchy both upward and downwards.
  • 17. SKILLS FOR EFFECTIVE COMMUNICATION Confidence Critical thinker Analytical Openmindness Active listener Empathetic Honest Confidentiality Knowledgeable Systematic Tactfulness
  • 18. IMPORTANCE OF COMMUNICATION  Information  Education  Motivation  Counseling  Reduce stress  Health promotion
  • 19. NURSE PATIENT RELATIONSHIP  Introduction:-NPR is a basic requirements of nursing practice. These relationship find encouragement when we are feeling down & comfort when we are hurting.  Definition:-It is an interaction between two persons in which the nurse offers a series of purposeful activities & practice that are useful to particular patient.  Types of relationships:-  Social relationship  Intimate relationship