Good Communicators and Confidence Builders

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Good Communicators and Confidence Builders

  1. 1. HOW TO MASTER GOOD COMMUNICATION SKILLS AND CONFIDENCE By: Usman O. Olayinka
  2. 2. CONTENTS <ul><li>Objectives and purposes of Effective Communication Skills. </li></ul><ul><li>What is Communication? It’s Essences </li></ul><ul><li>Common Ways of Communicating Effectively </li></ul><ul><li>Types of Communication </li></ul><ul><li>Barriers to Effective Communication Skills </li></ul><ul><li>Related Skills to Effective Communication Skills. </li></ul><ul><li>Listening, Presentation and Refusal Skills </li></ul><ul><li>Self-Confidence and Effective Communication Skills </li></ul><ul><li>How to improve your communication skills. </li></ul><ul><li>16 Laws of Effective Communication Skills. </li></ul><ul><li>Conclusion </li></ul><ul><li>Motto </li></ul><ul><li>Thank u 4 listening! </li></ul>
  3. 3. OBJECTIVES <ul><li>Recognize the importance of effective communication skills. </li></ul><ul><li>To confidently speak in variety of situations. </li></ul><ul><li>To learn the cautions in mastering good communication skills. </li></ul><ul><li>To know that communication is an important tool for enhancing love between friends and family. </li></ul><ul><li>Practice active listening. </li></ul><ul><li>Write confidently in a variety of formats. </li></ul><ul><li>To actualize the confidence in public speaking. </li></ul><ul><li>Tips to improve verbal and non verbal communication. </li></ul>
  4. 4. WHAT IS COMMUNICATION? <ul><li>COMMUNICATION IS A PROCESS OF SENDING, RECEIVING AND UNDERSTANDING MESSAGES. </li></ul><ul><li>IT INVOLVES THE EXCHANGE OF IDEAS, INTERESTS, UNDERTANDING AND THE ABILITY TO SPEAK FLUENTLY AND CLEARLY. </li></ul><ul><li>ITS ESSENCES : </li></ul><ul><li>PERSONAL PROCESS </li></ul><ul><li>OCCURS BETWEEN PEOPLE </li></ul><ul><li>INVOLVES CHANGE IN BEHAVIOUR </li></ul><ul><li>MEANS TO INFLUENCE OTHERS </li></ul><ul><li>EXPRESSION OF THOUGHTS AND </li></ul><ul><li>EMOTIONS THROUGH WORDS & ACTIONS. </li></ul><ul><li>TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE. </li></ul><ul><li>IT IS A SOCIAL AND EMOTIONAL PROCESS. </li></ul>
  5. 5. COMMON WAYS OF COMMUNICATING? WRITTEN WORDS SPOKEN WORDS BODY LANGUAGE VISUAL IMAGES
  6. 6. TYPES OF COMMUNICATION <ul><li>VERBAL COMMUNICATION: </li></ul><ul><li>The information is sent to the receiver from sender through a talk. For example: talking drum, talking head, talking about feelings etc…. </li></ul><ul><li>NON-VERBAL COMMUNICATION: </li></ul><ul><li>The information is sends and received through pictures, facial expressions and actions. For example: Spatial relations, body language, hand gestures etc…. </li></ul>
  7. 7. BARRIERS TO EFFECTIVE COMMUNICATION SKILLS <ul><li>Environmental Noise </li></ul><ul><li>Difference in language & cultural background </li></ul><ul><li>Physical Disability </li></ul><ul><li>Finishing others sentence </li></ul><ul><li>Preparing your response before the opponent finish speaking. </li></ul><ul><li>Poor listening skills </li></ul><ul><li>Use of technical terms </li></ul><ul><li>Filtering </li></ul><ul><li>Poor Environmental Odour / Poor Personal Hygiene </li></ul>
  8. 8. RELATED SKILLS TO EFFECTIVE COMMUNICATION SKILLS <ul><li>Presentation Skill (Public Speaking) </li></ul><ul><li>Refusal Skills Listening Skills </li></ul>
  9. 9. LISTENING, PRESENTATION AND REFUSAL SKILLS TIPS <ul><li>Tips 4 effective Listening Skills: </li></ul><ul><li>Face the speaker: Sit up right </li></ul><ul><li>Maintain Proper eye contact with the speaker </li></ul><ul><li>Avoid all external distraction </li></ul><ul><li>Keep your mind open </li></ul><ul><li>Tips 4 effective Presentation Skills (Public Speaking): </li></ul><ul><li>Develop a strong desire for the profession </li></ul><ul><li>Get understanding </li></ul><ul><li>Act confidently </li></ul><ul><li>Practice hard </li></ul><ul><li>Tips 4 Effective Refusal Skills: </li></ul><ul><li>Be Clear </li></ul><ul><li>Use the word “ I” </li></ul><ul><li>Be Assertive </li></ul><ul><li>Stand back </li></ul><ul><li>Leave the situation with total NO </li></ul>
  10. 10. VALUES OF LISTENING SKILLS <ul><li>Good listening reflects courtesy and good manners. </li></ul><ul><li>Listening carefully to the instructions of superiors improve competence and performance. </li></ul><ul><li>The result of poor listening skill could be disastrous in business, employment and social relations. </li></ul><ul><li>Good listening can eliminate a numerous number of poor thought. </li></ul><ul><li>Good listening skill can improve social relations and conversation. </li></ul><ul><li>Listening is a positive activity rather than a passive or negative activity. </li></ul><ul><li>Listening to others is an elegant art. </li></ul>
  11. 11. BUILDING YOUR SELF-CONFIDENCE <ul><li>Take action. Get things done </li></ul><ul><li>Face your Fear </li></ul><ul><li>Understand the way things happen </li></ul><ul><li>Acknowledge your Uniqueness </li></ul><ul><li>Note that failure won't kill you </li></ul><ul><li>- Things to reframe failure: </li></ul><ul><li>You learn experiences </li></ul><ul><li>You become stronger </li></ul><ul><li>Your chances to success increases </li></ul><ul><li>Get a Mentor </li></ul><ul><li>Get closely related to people that have confidence </li></ul><ul><li>Take good care of yourself </li></ul><ul><li>Practice hard </li></ul><ul><li>Be Seated </li></ul>
  12. 12. ESSENTIALS OF EFFECTIVE COMMUNICATION SKILLS <ul><li>Always think ahead about what you are going to say. </li></ul><ul><li>Use simple words and phrases that are understood by every body. </li></ul><ul><li>Increase your knowledge on all subjects you are required to speak. </li></ul><ul><li>Speak clearly and audibly. </li></ul><ul><li>In case of an interruption, always do a little recap of what has been already said. </li></ul><ul><li>Always pay undivided attention to the speaker while listening. </li></ul><ul><li>While listening, always make notes of important points. </li></ul><ul><li>Always ask for clarification if you have failed to grasp other’s point of view. </li></ul><ul><li>Repeat what the speaker has said to check whether you have understood accurately. </li></ul>
  13. 13. HOW TO IMPROVE YOUR COMMUNICATION SKILLS <ul><li>IMPROVE LANGUAGE. </li></ul><ul><li>IMPROVE PRONUNCIATION OF WORDS. </li></ul><ul><li>WORK ON VOICE MODULATION. </li></ul><ul><li>WORK ON BODY LANGUAGE. </li></ul><ul><li>READ MORE </li></ul><ul><li>LISTEN MORE </li></ul><ul><li>AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC. </li></ul><ul><li>INTERACT WITH QUALITATIVE PEOPLE. </li></ul><ul><li>IMPROVE ON YOU TOPIC OF DISCUSSION, </li></ul><ul><li>PRACTICE MEDITATION & GOOD THOUGHTS. </li></ul><ul><li>THINK AND SPEAK. </li></ul><ul><li>DO NOT SPEAK TOO FAST. </li></ul><ul><li>USE SIMPLE VOCABULARY. </li></ul><ul><li>DO NOT SPEAK ONLY TO IMPRESS SOMEONE. </li></ul><ul><li>LOOK PRESENTABLE AND CONFIDENT. </li></ul><ul><li>USE POSITIVE COMMENTS </li></ul><ul><li>MAKE A PROPER EYE CONTACT </li></ul><ul><li>SMILE GENUINELY AT THE RIGHT TIME </li></ul><ul><li>DRESS WELL </li></ul>
  14. 14. 16 PERFECT LAWS OF EFFECTIVE COMMUNICATION SKILLS <ul><li>Equalize participation in communication </li></ul><ul><li>Introduce yourself with simple genuine smile and handshake </li></ul><ul><li>Warm up new conversations with small talk </li></ul><ul><li>Be Consistent with the proper use of the opponent’s name </li></ul><ul><li>Use courtesy words </li></ul><ul><li>Smile genuinely </li></ul><ul><li>Nod your head occasionally </li></ul><ul><li>Eye Contact </li></ul><ul><li>Take a seat while the opponent is sitting </li></ul><ul><li>Use a polite closing comment or gesture. </li></ul><ul><li>Slightly lean forward and face the speaker. </li></ul><ul><li>Cross your leg towards the speaker and not away from the speaker </li></ul><ul><li>Be perfect in listening skills </li></ul><ul><li>Show empathy to someone who talks about sad experience </li></ul><ul><li>Focus your talk on good (positive) aspects </li></ul><ul><li>Make people feel good </li></ul>
  15. 15. IMPROVING YOUR BODY LANGUAGE <ul><li>Keep appropriate distance </li></ul><ul><li>Touch only when appropriate </li></ul><ul><li>Take care of your appearance </li></ul><ul><li>Cross your leg rightly </li></ul><ul><li>Be aware - people may give false cues </li></ul><ul><li>Maintain eye contact </li></ul><ul><li>Smile genuinely </li></ul><ul><li>Make proper use of your hand gestures </li></ul>
  16. 16. <ul><li>……… Success for you. </li></ul><ul><li>Effective Communication Skill is very essential in the world of today, so communicate well and get paid for it. </li></ul><ul><li>Cheers! </li></ul>
  17. 17. Conclusion <ul><li>The quality of your life is the quality of your communication. </li></ul><ul><li>Self-expression must pass into communication for its fulfillment </li></ul><ul><li>A single conversation with a wise man is better than ten years of study. </li></ul><ul><li>When other means of communication fails try word. </li></ul><ul><li>Self-confidence is absolutely essential to achieving success in any endeavour. You acquire it by doing, learning, accomplishing and persisting. </li></ul><ul><li>You are unique and therefore you must always make unique contribution. </li></ul><ul><li>Being Silence is Silver, Speech is Silver. </li></ul>
  18. 18. MOTTO: <ul><li>BE BRIEF, </li></ul><ul><li>BE SINCERE, </li></ul><ul><li>BE SEATED! </li></ul>
  19. 19. THANK YOU FOR LISTENING!

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