Table of contents<br />What is communication? … 3<br />Understanding the process … 4<br />Importance of communication … 7<br />Reflection: What makes an effective leader? … 10<br />Factors found in great communicators … 11<br />Active Listening … 12<br />Feedback … 14<br />Stephen Covey -The Indian Talking Stick … 15<br />Barriers to communication … 17<br />Nonverbal behaviors …18<br />Summary…20<br />Questions … 21<br />Work Cited … 22<br />
What is Communication?<br />It is sending, giving, or exchanging information and ideas which can be expressed nonverbally and verbally.<br />(What is the Definition of Communication).<br />
Understanding the Process<br />Channel<br />Noise<br />Feedback<br />
Thought: Information such as a concept, idea, or feeling. <br />Encoding: A message is sent to a receiver by words or symbols.<br />Decoding: The receiver translates the meaning into information that can be understood.<br />Feedback: The sender and receiver confirm what the other has said and gives their input.<br />(Communication and Leadership).<br />
Don’t become preoccupied with your own thoughts.
Do not dominate the conversations; let the other speaker talk.
Plan responses after the others have finished speaking.
Analyze by looking at all factors and ask open-ended questions. </li></ul>(Kanchier)<br />
Feedback<br />The purpose of feedback is to alter messages so the intention of the original communicator is understood by the second communicator. <br />Evaluative:Making a judgment about the person's statement. <br />Interpretive:Paraphrasing- attempting to explain what the other person's statement means. <br />Supportive:Attempting to backup the other communicator.<br />Probing:Gain additional information or clarify a point. <br />Understanding:Discover what the other communicator means by her statements. <br />Great idea!<br />(Kanchier).<br />
Listening and Feedback: TheIndian Talking Stick<br />In this video Stephen Covey describes how the talking stick is a powerful communication technique. While you have the stick:<br />
What happens when we use the talking stick?<br />(Covey, 2007)<br />
Barriers to Communication <br /><ul><li>Culture, background, and bias- Ethnic, religious, & social differences.
Noise —Environmental noise that interferes or causes distraction.
Know bodylanguage speaks louder than words.</li></li></ul><li>Questions?<br />
Work Cited<br />Communication and Leadership. (n.d.). Retrieved July 9, 2011, from Big Dog and Little Dog's Performance: http://www.nwlink.com/~donclark/leader/leadcom.html<br />Covey, S. (2007, March 6). Stephen Covey: Indian Talking Stick . Retrieved July 10, 2011, from You Tube: http://www.youtube.com/watch?v=HUxi- Zc45tA&feature=youtu.be<br />Kanchier, C. (n.d.). Be an Effective Communicator. Retrieved July 7, 2011, from Power to Change: http://powertochange.com/world/effectivecommunication/<br />Ramsey, L. (n.d.). Business Know How. Retrieved July 6, 2011, from Body Language Speaks Louder Than Words : http://www.businessknowhow.com/growth/body- language.htm<br />What is the Definition of Communication? (n.d.). Retrieved July 11, 2011, from Relationship with Self: http://www.relationship-with- self.com/definitionofcommunication.html<br /> <br /> <br />