1. INSTITUTE OF INFORMATION TECHNOLOGY
&
MANAGEMENT
IMPACT WEEK
(AUGUST 2019)
COMMUNICATION
&
INTERPERSONAL SKILLS
ARORA
2. “No matter what job you have in life, your
success will be determined 5% by your
academic credentials, 15% by your
professional experience and 80% by your
communication skills”
3. MEANING OF COMMUNICATION
Emerged from Latin word’ and ‘Communis’
which means “Common Level of
Understanding”
“The imparting or exchanging of information by
speaking, writing, or using some other
medium…
The successful conveying or sharing of ideas and
feelings.”
- Oxford English Dictionary
4. COMMUNICATION
Clarity of Thought
Clarity of
Expression
What
When
Who
Why
How
Basics of
Grammar
Vocabulary
Pronunciation
Intonation
Effectiveness
(Feedback)
6. VERBAL
All about the words that you choose, and how
they are heard and interpreted.
Spoken Communication
Written Communication
6
7. BASIC VERBAL COMMUNICATION
SKILLS
I. Effective Speaking
Three main areas:
1. The words you choose…
2. How you say them…
3. How you reinforce them with other non-verbal
communication…
8. II. Active Listening
Vital for good verbal communication.
Don’t spend more energy considering what we
are going to say but to listen to the other
person.
11. • Communicating without words…without the use of
language!
• Complements Verbal communication…
• YourBodylanguage…Itconveysmorethanyourwords…
12. TYPES OF BODY LANGUAGE
REMEMBER THAT YOU ARE DEALING WITH “PEOPLE”
(P)OSTURES & GESTURES (KENESICS)
How do you use hand gestures? Stance?
(E)YE CONTACT (OCULESICS)
How’s your “Lighthouse”?
(O)RIENTATION
How do you position yourself?
(P)RESENTATION
How do you deliver your message?
(L)OOKS
Are your looks, appearance, dress important?
(E)XPRESSION OF EMOTIONS
Are you using facial expressions to express emotion?
23. IMPROVING LISTENING SKILLS
Be prepared to listen
Keep an open mind
Try understanding the context
Minimizing Interruptions/ Distractions
Be objective
Ask Questions
Do not stereotype the speaker
24. TIPS TO IMPROVE COMMUNICATION SKILLS
• Practice
• Give undivided attention
• Know your audience
• Check your message before you hit send
• Think before you speak
• Maintain visual rapport (Body gestures: Eye
Contact)
• Maintain a positive attitude and smile
25. SEVEN C’S OF EFFECTIVE COMMUNICATION
Completeness
Conciseness
Consideration
Concreteness
Clarity
Courtesy
Correctness
27. BEFORE WE GO FURTHER…
A crucial pre-requisite for good interpersonal
skills is good INTRAPERSONAL skills…
What do you mean by that?
28. INTRAPERSONAL SKILLS
• Those skills and communications that
occur within a person's own mind.
• Awareness of your personal inner
dialogue
• In order to successfully communicate
with others, you must first learn to
communicate with yourself.
29. INTRAPERSONAL TECHNIQUES
Visualization - Mental preparation skills.
Recognizing Negativity - Attitude is everything
when dealing with negativity.
Compassion - Allows you to see things from the
perspective of others.
Positive Affirmations – Reversing the negative
inner dialouge.
Positive Decision Making - Practical decision
without inner conflict and confusion.
30. INTERPERSONAL SKILLS (CONTINUED…)
The qualities and behaviors a person uses to
interact with others properly…
Skills we use everyday when we communicate
and interact with other people…
In the corporate domain, the term refers to an
employee’s ability to work well with others while
performing their job…
31. WHAT ARE INTERPERSONAL SKILLS?
Communication skills
Emotional intelligence
Team work
Negotiation, Persuasion and Influencing skills
Conflict Resolution and Mediation
Problem solving and decision-making
32. WHY ARE INTERPERSONAL SKILLS IMPORTANT?
• These will help and encourage the students to ask their
doubts from teachers and learn in a best possible manner.
• Helps in building good relationships with your peer group,
teachers, family members and society
• Boost your self confidence and develops personality.
• Helps in expressing your thoughts/ideas and feelings to your
parents, teachers or classmates to get their help/support
• Improves the social status.
• With better soft skills, a person is considered more ethical and
gets respect in society.
• Help you during the job interview process.
33. IMPROVING YOUR INTERPERSONAL SKILLS
Cultivate a positive outlook.
Control your emotions.
Acknowledge others’ expertise.
Ask trusted friends or colleagues for constructive
criticism
Observe other positive interpersonal interactions.
Practice active listening
Be assertive
Practice empathy.
Maintain your relationships.
Seek out mentorship.
34. “If you just communicate, you
can get by but if you
communicate skillfully, you
can work miracles”
- Jim Rohn