The document emphasizes the importance of understanding communication and audience engagement, illustrated by a quote from John Lennon about happiness. It offers practical advice such as listening, taking notes, asking questions, and maintaining a positive and transparent demeanor. Additionally, it stresses the significance of self-care through proper diet and sleep while encouraging enjoyment in life.

1. communication break downcommunication break down

2. “When I was 5 years old, my mother
always told me that happiness was
the key to life. When I went to school,
they asked me what I wanted to be
when I grew up. I wrote down ‘happy’.
They told me I didn’t understand the
assignment, and I told them they
didn’t understand life.” - John Lennon

3. BOFHBOFH

4. know your audienceknow your audience

5. listenlisten

6. take notes
ask questions
understand from
THEIR perspective
take notes
ask questions
understand from
THEIR perspective

7. be positivebe positive

8. be transparentbe transparent

9. avoid clichésavoid clichés

10. eat welleat well

11. sleep wellsleep well

12. have funhave fun

13. supportops.co
kartar.net
37signals.com/svn/
www.kitchensoap.com
everythingsysadmin.com
github.com/blog/
supportops.co
kartar.net
37signals.com/svn/
www.kitchensoap.com
everythingsysadmin.com
github.com/blog/

14. www.performancemagic.com/blog/
@gergnz
www.performancemagic.com/blog/
@gergnz

15. Devops Down Under 2013
July 12 & 13
www.devopsdays.org
Devops Down Under 2013
July 12 & 13
www.devopsdays.org