Communication
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tdkr Communication is the exchange of information between two or more parties through various mediums. It involves a sender transmitting a message through a channel to a receiver. There are several types of communication including formal and informal, upward and downward, and verbal and non-verbal. Effective communication requires understanding between parties and can flow in one or two directions with the goal of mutual understanding.
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2) The communication process involving a sender, encoding, message, channel, decoding, receiver, noise, and feedback.
3) Types of communication channels, directions of communication, and barriers to effective communication such as filtering, selective perception, and information overload.
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Formal communication occurs through official channels like reports and meetings, uses proper grammar and pronunciation, and flows from higher levels of management to lower levels. Informal communication happens between friends and coworkers and includes slang, rumors, and gossip. Formal communication in an organization is divided into downward from managers to employees, upward from employees to managers, and horizontal between peers. Informal communication mainly consists of the grapevine, where unofficial news is spread through casual interactions.
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this ppt contains and will boost up your knowledge about , various channels of communication in BUSINESS WORLD
which are there .
hope you like this ppt
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Communication
- 2. Communication is a process of exchanging information, ideas, thoughts, feelings and emotions through speech, signals, writing, or behavior.
- 3. Sender Message Channel Medium Feedback Receiver
- 4. Simple language Two or More Persons Exchange of Ideas Mutual Understanding Direct and Indirect Communication Continuous Process Use of Words as well as Symbols
- 5. 1. On the basis of organizational relationship i. Formal communication ii. Informal communication 2. On the basis of direction i. Upward communication ii. Downward communication iii. Lateral communication 3. On the basis of channel or method of communication i. Verbal communication ii. Non-verbal communication iii. Gesture communication
- 6. In formal communication, certain rules, conventions and principles are followed while communicating message. Formal communication occurs in formal and official style.
- 7. Informal communication is done using channels that are in contrast with formal communication channels. It’s just a casual talk. It is established for societal affiliations of members in an organization and face-to-face discussions.
- 8. Upward Communication is the process of information flowing from the lower levels of a hierarchy to the upper levels. This type of communication is becoming more and more popular in organizations.
- 9. Communication which flows from the superiors to subordinates is known as downward communication It occurs when information and messages flow down through an organization's formal chain of command or hierarchical structure.
- 10. Verbal is uses spoken words to communicate a message Verbal communication is applicable to a wide range of situations, ranging from informal office discussions to public speeches made to thousands of people.
- 11. Non-verbal communication includes body language, gestures, facial expressions, and even posture. Non-verbal communication sets the tone of a conversation, and can seriously undermine the message contained in your words if you are not careful to control it.
- 12. Information flows only in one direction –from the sender to the receiver with no feedback A much common way of communication because it is faster and easier for the sender and there is no trouble from disagreement. There may be mistakes in transmission of information. One-way communication
- 13. Two-way communication A process in which information flows in two-directions –the receiver provides feedback and the sender receptive to the feedback. It is more accurate and fewer mistakes in transmission. But it is time-consuming and more difficult for the sender.
- 14. Vertical communication Information passes downwards or upwards in the organization. Downward communication means that the manager tells employees about a decision that has been already made. It allows decisions to carried out quickly. Upward communication refers to employees’ giving feedback to the manager about the decision. It helps managers to understand employees’ ideas on the decision.
- 15. Lateral communication People in the same level within an organization pass information to each other. It can strengthen the understanding and coordination between people in different departments.
- 16. Written Communication Media Oral Communication Media Electronic Communication Media
- 17. Communication through: Letters , Memos, Reports, Forms , Notice boards and Internal magazines or newspapers Messages can be revised several times. The sender can not receive immediate feedback.
- 18. Face-to-face discussions, telephone conservations, formal presentations and speeches Advantages: Questions can be asked and answered directly; feedback is immediate; and the sender’s attitude can be sensed. Disadvantages: few permanent records Oral Communication
- 19. Communication through electronic media such as mobile phone, paging devises, lap top computers, E-mail, fax machines, and electronic notice boards Messages can be delivered instantly, over long distances, and to a large number of people. But not all people have can access to the media Electronic Communication
- 20. Chain network Wheel network Circle network All channels