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COMMUNICATION


   Presented by,
      K.I.E. Dharmasiri
      08/MS/120
      Department of business management
Overview
 What  is communication
 Process of communication
 Barriers for communication
 Types of communication
What is communication
   Communication is the transfer and
    understanding of meaning.

   Communication is the process by which
    information is exchanged and understood
    by two or more people.
Process of communication
Message       Channel          Receiver




Encoding                       Decoding




             Feedback

Sender                       Understanding
Barriers for the communication
 Emotions
 Filtering
 Information overload
 Language
 National culture
 Badly expressed message
 Semantic problems
Types of communication
   Based on communication channels

verbal communication-Oral &
 written communication using words.

Nonverbal communication- Message sent
 through human actions & behaviors rather
 than words.
   Based on style & purpose

Formal communication- Communication
 that flows based on official chain of
 command.

Informal communication- Communication
 that is not defined by the organization’s
 hierarchy.
Summary


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Communication

  • 1. COMMUNICATION Presented by, K.I.E. Dharmasiri 08/MS/120 Department of business management
  • 2. Overview  What is communication  Process of communication  Barriers for communication  Types of communication
  • 3. What is communication  Communication is the transfer and understanding of meaning.  Communication is the process by which information is exchanged and understood by two or more people.
  • 4. Process of communication Message Channel Receiver Encoding Decoding Feedback Sender Understanding
  • 5. Barriers for the communication  Emotions  Filtering  Information overload  Language  National culture  Badly expressed message  Semantic problems
  • 6. Types of communication  Based on communication channels verbal communication-Oral & written communication using words. Nonverbal communication- Message sent through human actions & behaviors rather than words.
  • 7. Based on style & purpose Formal communication- Communication that flows based on official chain of command. Informal communication- Communication that is not defined by the organization’s hierarchy.