Types of Communication, process, barriers, how to overcome barriers

1. COMMUNICATION
Presented By
Asad Rehman
Waqar Ali
Shamsa Kanwal
Bachelor of Business Administration 8th Sem
University of Education
Presented To
Sir Ammar Haider

2. hat is there in it
 Introduction – Communication
 Elements of Communication
 Types of Communication
 Communication Process
 Communication Barriers
 Overcoming Barriers

3. Introduction
Communication
Communication refers to the reciprocal
exchange of information, ideas, facts,
opinions, beliefs, feelings & attitudes
through verbal or nonverbal means
between two people or within a group of
people.

4. Elements of the
Communication
 Sender (encodes)
 Message (content)
 Channel (medium)
 Receiver (decodes)
 Feedback (understanding)

5. Confounding Elements
Interpersonal Variables
 Perception
 Beliefs
 Values
 Sociocultural Background
 Educational & Developmental Levels
 Emotion
 Gender
 Physical & Mental Health
may significantly affect the communication
process.

6. Types of
Communication
 Verbal Communication
 Spoken Communication
 Telecommunication
 Electronic Communication
 Nonverbal Communication
 Touch
 Eye Contact
 Facial Expression
 Posture
 Gesture
 Physical Appearance
 Sound
 Silence

7. Types of Communication
 Formal Communication
 Informal Communication
 Intrapersonal Communication
 Interpersonal Communication
 One-way Communication
 Two-Way Communication

8. Communication
Process

9. Communication
Process

10. Seven Cs of Effective
Communication

11.  Positive Attitude
 Improving Communication Skills
 Getting Feedback of Communication Skills
 Goal-oriented Communication
 Using Creative Alternative Approaches
 Minimizing Negative Impact
 Warmth & Friendliness
 Openness & Respect
 Empathy
 Comfortable Environment
Other Attributes

12. Communication
Barriers

13. Communication
Barriers
Barrier - Reason behind an un-effective
communication.
Types of Communication Barriers
 Semantic Barriers
 Environmental Barriers
 Organizational Barriers
 Personal Barriers
 Technological Barriers
 Cultural Barriers
 Communication Process-related Barriers

14. Communication
Barriers, Cont....
Semantic / Language Barriers
 Language Problems
 Poor Vocabulary
 Poor Knowledge of Grammar
 Poor Pronunciation
 Poor Handwriting

15. Environmental Barriers
 Loud Background Noise
 Poor Lighting
 Uncomfortable Setting
 Very Hot or Cold Room
 Distance
Communication
Barriers, Cont....

16. Organizational Barriers
 Organizational Rules and Regulations
 Hierarchical Relationship
 Lack of Staff Meetings
 Poor Choice of Channel
 Technical Failure
 Time Pressure
Communication
Barriers, Cont....

17. Communication
Barriers, Cont....
Personal Barriers
In Superiors
 Lack of Time
 Lack of Confidence
In Subordinates
 Unwillingness to Communicate
 Fear from Superior

18. Technological Barriers
 Use of Un-updated Technology
 Lack of Technological Knowledge
 Technical Noise
 Barriers at Decoding Stage
Communication
Barriers, Cont....

19. Cultural Barriers
 Ethnic, Religious & Cultural Differences
 Cultural Tradition, Values & Behavior
Communication
Barriers, Cont....

20. Communication Process-related Barriers
 Unclear & Conflicting Message
 Stereotypical Approach
 Inappropriate Channels
 Lack of Poor Feedback
Communication
Barriers, Cont....

21. How to Overcome
Communication Barriers
 Keep in each other’s retention & recollection
abilities
 Pay attention during the sharing of information
 Ensure each other comfort
 Ensure the intactness of sensory perception
 The limitation of hearing abilities must keep in
mind
 Active listening
 Information overload must avoid

22. How to Overcome
Communication Barriers
 Good lighting must be ensured to facilitate
nonverbal communication
 A comfortable seating arrangement
 The difference in social norms, values &
behavior must be give consideration
 Social beliefs must be kept in mind
 Consider cultural traditions, values & behavior
 Use the same language
 Considered difference in the expression &
perception of message

23. How to Overcome
Communication Barriers
 An appropriate channel must be used
 A stereotypical approach must be avoided in
communication
 The message must be clear & nonconflicting
 Proper feedback must be ensured by the
recipient