This document provides guidance on conducting an effective patient interview. It outlines the key components of a structured interview, including introducing oneself, obtaining consent, actively listening without interruption, using open and closed questions, summarizing to confirm understanding, and building rapport through appropriate body language and verbal responses. The acronym ICE represents exploring the patient's Ideas, Concerns and Expectations, while ALL EARS represents acknowledging, listening, legitimizing concerns with empathy, avoiding reassurance, and summarizing the discussion. Conducting an organized interview through these techniques allows the healthcare professional to gather complete information to understand the patient's perspective and needs.

1. Communications

2. Topics Covered
 Structure of a good pt. interview
 Introduction
 Rapport with patient
 ICE
 Body language
 ALL EARS

3. The Patient
Interview

4. Introduction
 Introduce yourself
 FULL NAME
 Reasons for interview
 Check patient’s name
 Check how they wish to be addressed
 Consent
 Informed – make sure you state the reasons for contact
 Confidentiality
 Listen
 Without interruption

5. Gathering Info
 Questions
 Open Questions
 Closed Question
 Don’t ask multiple or leading questions
 Using Summarising
 In the middle – maintain a clear sequence
 At the end to put it all together
 Shows the patient you are listening

6. Gathering Info (cont’d)
 Signposting
 Helps maintain structure
 Allows you to collect your thoughts
 Digest the information given by the Pt.
 Clarification
 On vague points from Pt.
 How the Pt. is affected

7. I.C.E
 Ideas
 Concerns
 Expectations

8. A.L.L E.A.R.S
 Acknowledge
 Listen
 Legitamise
 Empathy
 Avoid false / premature reassurance
 Reassure
 Summarising

9. Building a Rapport
 Body Language
 Eye contact
 NO FIDGETING!
 Responding to CUES
 Take into account both verbal and non-verbal cues
 Node – to encourage the patient
 Don’t INTERRUPT
 Respond to information give to you by the Pt. but NOT A LIST
OF QUESTIONS
 Be confident!
 Remain sensitive throughout

10. Demonstration

11. Scenario
This is Jane Ryan. You are on an early
clinical experience hospital visit. Please
talk to them and explore their experience
of recovering from an operation.

12. Thank you
Questions?