Cleaning Master was founded in 2010 by Miss Chan and Miss Toh to provide high quality cleaning services. They have strict training programs to develop skilled cleaners and ensure quality service. Cleaning Master offers a wide range of cleaning services for both commercial and residential clients. They maintain high standards for their workers and conduct quality checks to keep workers performing well and clients satisfied.

1. Bringing cleaning to a higher level
CLEANING MASTER
SDN BHD
COMPANY PROFILE

2. CONTENT
1
OUR VISION Page 2
OUR MISSION Page 3
INTRODUCTION Page 4
COMPANY DETAILS Page 5
CLEANING MASTER STAFF DETAILS Page 6
SERVICES PROVIDED BY US Page 7
WORKERS PROFILE Page 8
CHAIN OF COMMANDS Page 9
QUALITY CHECKS Page 10
TRAINING Page 11
LIST OF EQUIPMENT Page 12

3. OUR VISION
2
CLEANING MASTER SDN. BHD. HAS THE FOLLOWING
VISION FOR OURSELF AND OUR CUSTOMERS
Supply our clients with workers that are well trained and
skilled in cleaning. So our clients will have nothing to worry
about and will get the best cleaning service possible.

4. OUR MISSION
3
CLEANING MASTER SDN. BHD. HAS A CLEAR MISSION
FOR OURSELF AND OUR WORKERS. THIS MISSION IS:
To ensure that our customers gets the best service possible
and to always fulfill the clients specific needs and wishes.
This because we are masters in cleaning!

5. INTRODUCTION
4
HOW IT ALL STARTED FOR CLEANING MASTER.
Cleaning Master SDN. BHD. was founded in 2010 by Miss Chan
and Miss Toh. The company headquarters was and still is
located in Kluang, Johor.
It all started when Miss Chan and Miss Toh wanted to make a
difference in todays cleaning standards for clients. This since
many people where in need of a good cleaning service for their
house, but no one could provide the right service for them. Also
the quality of workers and agencies where simply not sufficient
enough to fulfill the needs of the client.
With both of them having a long experience in housecleaning
Miss Chan and Miss Toh came up with a special training course
that each worker must follow before they would start working
for clients. By doing this each worker would know exactely what
are all the important cleaning skills and how to solve them
perfectly.
Another important succes factor is that Cleaning Master always
selects its own workers by themselves. In this way the best
capable people are found and provided to our clients.
Our way of working has been a great success in the past few
years. We where able to grown from 10 workers to 15 in one
year and we are now growing up to 30 workers in 2012.
Cleaning Master has proved to be the Master in Cleaning service.
We are here to stay!

6. COMPANY DETAILS
5
Name of company : Cleaning Master Sdn.Bhd.
Registered office : No.10, 2nd Floor, Jalan Duku
86000 Kluang, Johor
Telephone Number : 017-7971558 / 017-7975560
Fax Number : -
Handphone : 019-7558335 (Chan Yit Bee)
016-3227805 (Toh Chu Sia)
019-7558815 (Toh Sin Ming)
010-6659053 (Marco de Groen)
Date of Incorporation : 29 May 2010
Company Registration No. : 1007932-H
Authorised Capital : RM 100,000.00
Paid-up capital : RM 100,000.00
Bankers : Public Bank - Kluang, Johor
Board of Directors : Chan Yit Bee
Toh Chu Sia
Registered with : Kementerian Kewangan
Malaysia

7. STAFF DETAILS
6
Executive Director : Chan Yit Bee Toh Chu Sia
Operation Manager : Toh Sin Ming Toh Chu Sia
Sales Marketing : Toh Chu Sia
Personel Administration : Toh Chu Sia
Personel Training: Chan Yit Bee
Finance : Chan Yit Bee
Drivers: Toh Chee Kiong

8. OUR SERVICES
7
CLEANING MASTER SDN. BHD. PROVIDES A WIDE
RANGE OF SERVICES FOR OUR DIVERSE CLIENTS
We clean: Houses, appartments, shops, offices and more
Food court, school, factory, complex, office building
contract cleaning
Detail cleaning
Bedroom cleaning
Head to toe livingroom cleaning
Bathroom and toilet cleaning
Outside parking lot cleaning
Chemical cleaning jobs
Vacuum cleaning
Window cleaning
Waste disposal
Collect garbage for recycling (paper, plastic, aluminium etc.)

9. WORKERS PROFILE
8
CLEANING MASTER SDN. BHD. HAS A HIGH STANDERD
FOR THEIR WORKERS. THEY ARE SELECTED BY A LIST
OF KEYPOINTS THAT WE HAVE MADE.
THESE KEY POINTS ARE:
The age of the workers is: 23 to 38
Our workers have 3 year contracts
They are able to speak bahasa Malay
The right attitude of being a cleaning worker
Well educaded in manners towards other people
Being able to work on their own and see the work that needs
to be done.

10. CHAIN OF COMMANDS
9
HOW WE MAKE SURE EVERYTHING WILL RUN SMOOTH
To enable us to provide quick and effective response to all the
needs of our customer’s requirement, we have a short and
flexible and yet efficient chain of command. The personnel
assigned to your facility are directly under the clients supervision.
Our workers will work closely with the clients to fulfill its needs
of that day. Should the client not be able to supervise the worker
then our workers are able to work alone after instructions are
givin to them.
Before our workers will leave the clients facility a general check
is made by them. Sometimes another worker of Cleaning master
could do a surprise check up in order to keep the workers sharp
and to their highest cleaning level.
Our daily working chedual is:
Morning from : 7 o’ clock to 12 o’ clock
Noon from : 1 o’ clock to 6 o’ clock afternoon
Night (Overtime Charge only) from : 7 o’clock to 10 o’clock

11. QUALITY CHECKS
10
KEEPING OUR WORKERS SHARP AND OUR CLIENTS
HAPPY
In order to keep our workers sharp and provide our clients with
the best service possible we will do quality checks. These are
most of the times not announced to them or our clients.
In order to make these checks as smooth as possible one of our
staff members will come and take a quick look after a worker is
done. Should there occour any problem then the worker will fix it
directly or as soon as possible.
We hope for our client understanding in this matter since this is
also the best for them in the long term.

12. TRAINING
11
WHAT DO WE TRAIN OUR WORKERS IN?
All our workers are masters in cleaning thanks to our specific
training given to them. Cleaning is a skill that can be learned to
anyone. But being a master in cleaning all lies in the details and
the eyes of the worker.
Workers must have the right working attitude and the vision of
a cleaner. This so they will always see the work that needs to be
done at the location they are at.
Cleaning Master trains its workers in how to see the work that
needs to be done, how to handle the client personal belongings,
how to clean at different locations., manners in communication
and respect to our clients, how to use and handle cleaning
equipment and many other aspects that are connected to
cleaning.
Cleaning Master garantees that every worker has passed these
tranings successfully!

13. LIST OF EQUIPMENT
12
CLEANING MASTER SDN. BHD. HAS A WIDE RANGE OF
EQUIPMENT IN ORDER TO PROVIDE YOU WITH THE
BEST CLEANING SERVICE POSSIBLE.
OUR EQUIPMENT CONSISTS OF:
Vacuum cleaner (wet and dry)
Mops
Water Hose
Buckets
Window cleaner
Cleaning chemicals (extra charge)
Special cleaning materials ( on request )
Transportation