City Brand Development:
Creating an Added Value Destination …
C ti        Add d V l D ti ti




CLIVE WOODGER
SCG LONDON
SCG LONDON
Agenda
Creating  Added Value …
Creating Added Value




 • Branding Strategy
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 • Country Branding
 • City Branding
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 • Case Study: Rublyovo‐Arkhangelskoye
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SCG London ‐ Strategic Consulting Group
Who we are

 International Strategic branding
     and design consultancy
                 consultancy.
  We work in the retail, financial,
real estate sectors delivering best
       value … by creating
Our Clients
Our Clients – Retailers
Our Clients ‐ Banks
Our Clients ‐ Business Centres
Our Clients ‐ Shopping Centres
Our Clients ‐ City Developments
A Typical Brand Strategy: Competitive Differentiation


Branding          Differentiated image and reputation development
                  Differentiated image and reputation development

Brand Strategy    Define                        Vision
                    g
                  organisation                  Values
                  management                    Ethos
                  principles and                Attributes
                  aims                          Behaviour


Brand Platforms   Create a positive             Place
                  consistent brand                 y
                                                Physical
                  experience                    Digital Communication
                                                People
                                                Processes & Products
Definition of Branding
    D fi iti    f B di

creating a differentiated image and 
creating a differentiated image and
             reputation

  image – what you say about yourself
reputation  what people say about you!
reputation – what people say about you!
A Typical Brand Strategy
Vision … Values … Attributes
Vision … Values … Attributes

Create commercially attractive and inspirational vision and aims.


Define positive differentiated values and attributes – team ethos.

Achieve effective engagement of management, employees, 
tenants, users, stakeholders …

Understand and manage external audiences and expectations –
communities of interest, politicians, the media, vested interests …

Integrate latest ethical, environmental and sustainability 
practices and policies.
practices and policies
Branding is not a cosmetic 
  packaging exercise – its about 
creating and defining a vision and 
creating and defining a vision and
                  g g         p
aims that will engage and inspire 
       the target audience.
Any Brand Strategy


The Challenge –
The Challenge
achieving consistent brand experiences which 
  hi i         i t tb d         i        hi h
create the desired perceptions with target 
audiences and users 
audiences and users

creating memorable and distinctive 
       g
communications, imagery, signatures, interactions, 
experiences across every potential ‘touchpoint’
Country Branding


 Aims
• To create national pride,
                     p
  confidence and patriotism
• To attract investment
• H l exports …
  Help        t
• Attract tourists …
• Attract talent

  To achieve a positive national reputation –
   political, industry, tourism, agriculture …
Country Reputation

Reputation depends on:
Management – government administration
    g        g
Export – products, services
Culture – ethos, values
  l         h      l
Tourism – sites, venues, events
Investment – where, with who?
People – b h i
P   l behaviour, attitudes
                  ttit d
Country Reputation


Post Crisis Reputation Change

Old images – Western Europe vs. Eastern Europe
       g                   p                   p
Now – Greece, Portugal, Ireland are in trouble …

Challenge f ex S i S
Ch ll     for  Soviet States i d fi i their
                             is defining h i
identity

International opinion and negative clichés need to
be add essed
   addressed!
What are you known for?



Everyone admires good things and ideas!

Country of origin – “Made in Germany” ….
                    “Made in China”

To be known and admired you require the right
products, services, d ti ti
   d t        i     destinations and f iliti th t
                                   d facilities that
external and internal target audiences need and
aspire to
       to.
Information Campaigns

                        No amount of good 
                        advertising can fix problems 
                        advertising can fix problems
                        by itself…

                        Information campaigns must 
                        be ambitious… but truthful….


                        Manage expectations!
Ukraine Branding: Euro 2012
Ukraine Branding: Euro 2012

                                  Large international events –
                                  excellent branding platform!
                                  BUT
                                  Branding is not a one‐time‐
                                  effort



… strategy, vision, attitudes, 
commitment, reputation, 
commitment reputation
ethos ….  

  EVERYTHING COUNTS!
Ukraine Branding: New Strategy
Ukraine Branding: New Strategy
Ukraine Branding: New Strategy
Ukraine Branding: New Strategy
Ukraine Branding

   p
   pros                  cons




             comments…
City Branding
Brand Strategy for a City


Challenges
 The range and complexity of interests involved.
 The range and complexity of interests involved

 Stakeholders  who are they?   
 Stakeholders ‐ who are they?
 local/national government ‐ institutions, industry, 
 companies, investors, tenants and vested interests, 
     p
 corporate, cultural …..
Brand Strategy for a City


  Attributes
  p p
  people – products - services – events
            p
     – activities – culture – history –
  architecture – infrastructure – streets
               – landscape …
    what will attract and inspire external
         and internal audiences?
Brand Strategy for a City


Challenges
Alignment! ‐ Teamwork
“You need to give to get!” 
 You need to give to get!
Communication ‐ all brand messages about a place need 
to be coordinated to suit target audiences…

Audiences – communicating the brand in action.
The aim is to optimise the attractiveness and worth of 
Th i i t         ti i th tt ti              d    th f
place assets to those who live, work and perform there –
stakeholders, communities of interest, media, potential 
stakeholders communities of interest media potential
investors …
Creating a Place Brand


        Putting it on the map 
        Putting it on the map
        iconic developments
                     p
  building  ‐ events – features
         g
City Logo Designs
City Logo Designs
Evolving Identity
Evolving Identity
Chicago Civic Iconography

                            “the city and its citizens have 
                            embraced the flag imagery 
                            to infuse into the design of 
                            other objects, and even 
                                     j    ,
                            sometimes themselves”
                            from www.urbanophile.com
Copenhagen Brand Strategy
Copenhagen Brand Strategy
Copenhagen Brand Strategy
Copenhagen Brand Strategy
Iconic Images of London

                          Trafalgar Square




   London Bridge
Iconic Images of London


                          Taxi




 Double‐decker
Iconic Images of London


                          Parliament




    Big Ben
Iconic Images of London




 Everyday life images have the strongest association
London Destination Sub‐Brands
London Destination Sub‐Brands
London Destination Sub‐Brands
City Brand & Media Strategy
City Brand & Media Strategy
City Brand & Media Strategy
City Brand & Media Strategy
Digital Challenge




                    Everybody loves Amsterdam!

                    I’m gonna miss you…
                        g          y

                    I LOVE Amsterdam!
Successful Branding Strategies 

Music Tourism in U.K. 
Adds $1.4 Billion to 
Adds $1 4 Billion to
Economy




                            Live music events across the 
                            country attract 7.7 million 
                            country attract 7 7 million
                            attendances by domestic and 
                            overseas tourists, who 
                            collectively spend 1.4 billion 
                            pounds during their trips.
Case Study: Rublevo‐Arkhangelskoe
Rublevo‐Arkhangelskoe: Initial Concept
Developer Identity
Developer Identity
Developer Identity
Developer Brand
Naming, associations, messages
Naming, associations, messages
Naming, associations, messages
City Logo Proposals
City Logo Proposals
City Logo Proposals
City Brand Identity ‐ Recommended Route
City Brand Identity ‐ Recommended Route
City Brand Identity ‐ Recommended Route
City Brand: Elements and Ethos
City/Developer Identity – Integrated Symbols
City Brand Strategy
City Brand Vision
City Brand Elements
City Brand Elements
City Brand Audiences
City Brand Audiences
City Brand: Themes, Imagery, Messaging
City Brand: Themes, Imagery, Messaging
City Brand: Themes, Imagery, Messaging
City Brand: Themes, Imagery, Messaging
City Brand: Themes, Imagery, Messaging
City Brand: Themes, Imagery, Messaging
City Brand: Themes, Imagery, Messaging
City Brand: Website
City Brand: Website
City Brand: Website
City Brand: Website
City Brand: Website
City Brand: Website
City Brand: Website
City Brand: Website
City Brand: Website
City Brand: Website
City Brand: Website
Identity Elements
Creating an Icon
Creating an Icon
Identity Elements
Identity Elements
Identity Elements
Identity Elements
Identity Elements
Identity Elements
Identity Elements
Identity Elements
City Brand: Marketing Applications
City Brand: MIPIM Stands 
City Brand: Marketing Applications
City Brand: Marketing Applications
City Brand: Marketing Applications
Vision of a Future City
Дякую за увагу!
Д             !
City Brand Development

City Brand Development