This document contains quotes from various customers about how they have used Citrix solutions to transform their businesses. Some key points: - Lucas Metropolitan Housing Authority used Citrix Cloud to enable more mobile employees and clients to access applications securely. - Montefiore Health System was able to rollout an Epic system to thousands of users faster using Citrix solutions. - Several healthcare organizations discussed how Citrix allows secure mobile access to critical patient information. - Educational institutions discussed how Citrix extended the life of older devices and improved learning outcomes.

1. ​Transforming Business with
Citrix
​Customers share their stories.

2. Quick quotes from customers industry-wide who have used
Citrix solutions to transform their businesses, making them
more secure and productive.
March 2017

3. “The goal for Lucas Metropolitan Housing Authority was to get more
employees out in the community, and to enable more clients to submit
applications without physically coming into an office. This goal required
mobility and the cloud, along with the confidence that personal
information required when completing federal and state forms would
remain secure. We looked to Citrix and the Citrix Cloud built on Microsoft
Azure Government as the solution to this problem.”
Craig Patterson
Acting Chief Information Officer
Lucas Metropolitan Housing Authority

4. “We were able to roll out the EPIC system and hundreds of standard apps
to thousands of users on 10,000 machines in less than 12 months –
a staggering feat. If we didn’t have Citrix solutions in place, and I’d had
to use another vendor or a manual process, we would probably have
doubled the time to implementation. The result is better patient care
delivered faster and without the expense of added manpower.”
Corey Cush
Senior Director of Technology Services
Montefiore Health System

5. “We are able to utilize NetScaler Insight Center for visibility on
application delivery from the thin client all the way back to the Citrix
server, to provide an exceptional user experience to our entire
organization. With this information at our fingertips, we have
unprecedented visibility into our IT infrastructure and can rapidly and
easily troubleshoot latency and performance issues to focus on our
mission to save lives while focusing on patient care.”
Andy Lin
Senior Information Technology Manager
Montefiore Health System

6. “We have to be vigilant at all times. And what’s great about Citrix is that
you don’t have to come up with a specialized security solution. It will work
with what you have. But it will also increase your capacity to secure data,
especially on mobile devices and laptops that are used within classrooms
or staff and faculty offices."
Mark Henry
Manager of Virtualization and Learning Technologies
College of Engineering, Texas A&M

7. “Adopting a cloud-based IT strategy is a critical part of our plan to become
Australia’s number one occupational rehabilitation provider. With a large
number of potential customers living in remote areas who are unable to
physically travel into more populated areas for treatment, we needed to
enhance our existing infrastructure to rapidly deliver effective treatment
helping people get healthy and back to work.”
Boris Kotevski
National IT Manager
Rehab Management

8. “Enhanced by Microsoft Azure, the Citrix Cloud is easier, faster,
more affordable and simple to understand. In the short time since
we’ve adopted Citrix Cloud, our analytics have already shown
change is happening. Change can happen if you put your mind to
it, especially with partners like Citrix and Microsoft.”
Craig Patterson
Acting Chief Information Officer
Lucas Metropolitan Housing Authority

9. “Security is vital to our organization as every day our employees deal with
sensitive data belonging to local citizens. By relying on companies like
Citrix, our IT team is able to keep this propriety information safe regardless
of the device or location. The reassurance that our data will not be
compromised also allows our employees to focus instead on the most
important piece of their job – helping serve, protect and build a robust
relationship with the community.”
Ashish Kakkad
CIO
San Diego County Sheriff’s Department

10. “Using Citrix Cloud, we achieved everything we wanted. We centralized
applications and databases, gained greater control and security, improved
service to guests, and reduced both capital expenditures and operating
costs. With Citrix Cloud, I have peace of mind, knowing that the technology
is secure, reliable and delivered at the lowest TCO while significantly
increasing performance.”
Jon Pertchik
CEO
InTown Suites

11. “We want to deliver on our promise for New Zealanders to get the very best in Olympics coverage,
and to achieve this we need to make sure our Rio production team have secure and reliable access to
the tools needed for the job. NetScaler SD-WAN was the most mature offering allowing us to achieve
this. Having investigated the options available we found the SD-WAN solution from Citrix was easiest
to deploy by overlaying our existing architecture without having to change the underlying network
or modify our site layout in Rio. The Rio 2016 Olympics is a key milestone with little room for error,
and for the past few months we’ve trialled our systems and processes in a simulated environment
to address any issues. When testing NetScaler SD-WAN we were thrilled it delivered exactly what
it promised. We’re already looking beyond the games to see how SD-WAN can support big sporting
events in the future.”
Mr. Wheeler
Director of Technology
Sky TV

12. “With emerging technologies like cloud, mobile, analytics and IoT,
we don’t have the luxury of controlling each device that an employee
brings to work or tries to use to access data. Business doesn’t stop, and
it’s not centralized to one location. Our people need access, and we need
to know that no matter where they are, what time of day it is, or the
device they’re using, our data and our customer’s data is protected.
We use Citrix technology to do that.”
John Brister
IT Director
Franciscan Missionaries of Our Lady Health System

13. “Work is no longer defined by traditional constraints or physical
boundaries. The enterprise workforce transcends geographic and
organizational borders to enable productivity wherever opportunities arise.
People now expect the freedom to choose their work location, device and
network according to the context in which they need to be productive.”
Olaf Romer
Chief Information Officer
Baloise

14. “Work is no longer defined by traditional constraints or physical
boundaries. The enterprise workforce transcends geographic and
organizational borders to enable productivity wherever opportunities arise.
People now expect the freedom to choose their work location, device and
network according to the context in which they need to be productive.”
Olaf Romer
Chief Information Officer
Baloise

15. “Citrix allows us the freedom to choose whether we want to be in the office
or out with the people that need us most. Sometimes when a tragedy happens
to a family, those individuals go into crisis mode and that’s why we’re here.
If we’re working on paper, a whole afternoon can be dedicated to getting that
form typed up and sent on but now that I can take my tablet around with me,
I can help that client in just a few moments and right in their own home.
Everything we do with these families has to be secure, and with Citrix solutions
it feels very safe and confidential.”
Kirsty Wylie
Family Support Practitioner
Action for Children

16. “The new Citrix-enabled environment provides teachers
with easy access. Teachers need to be able to expect
classroom technology to work just as easily as writing on a
chalkboard does. By making the technology environment
more reliable, we free up people to create and innovate.”
Jonathan Urbanski
Network Manager
Maine Township

17. “We’ve seen an absolute increase in performance with Citrix
technology. Student interest has really, really grown. I feel like we
are really preparing them for where they’re heading in college.
Also, not only am I more efficient in the time that it takes me to
grade or the time it takes me to review projects, but I’m also
more efficient in some of the lessons that I can plan.”
Eric Wolf
Science Teacher
Shelton Intermediate School

18. “Although we can’t replace equipment as quickly as we want to,
we can use Citrix to help lengthen the life span of the equipment,
simply by really using the older devices as a vehicle with Citrix to
provide the latest Windows-based desktop for them.”
Daniel DiVito
Director of Technology
Shelton Public Schools

19. “It’s now affordable for us to put five lab computers in the back of
every classroom, when we could’ve only afforded two in the past.
For a class with 20 students, that means one-quarter of them can
receive differentiated instruction at any given time.”
Tina Henckel
Assistant Director of STEM and Data Management
Shelton Public Schools

20. “I need information about my patients; I need data.
Citrix technology enables me to securely access
critical patient information anywhere, anytime,
on any device.”
Dr. Redmond Burke
Director of Cardiovascular Surgery and the Founder of its Congenital Heart Institute
Nicklaus Children’s

21. “We’ve used Citrix to implement security controls and
prevent breaches from occurring. Citrix XenApp, Citrix
XenDesktop and Citrix XenMobile have all been critical in
how we deliver essential applications or services while
maintaining a very high level of security.”
Johnny Brister
Manager of Infrastructure and Technology Systems
Franciscan Missionaries of Our Lady Health System

22. “Thanks to Citrix Receiver, which allows our physicians to access the Epic
application and crucial data including images from their mobile device, they can
access everything they need from the palm of their hand. No longer being
tethered to a physical workstation makes such an enormous impact on the
efficiency of our clinical teams. Thanks to Citrix technology, we can seamlessly
push applications to the physicians knowing that we are still providing the high
level of security required. It’s a win-win for everyone.”
Damien McKinney
Virtualization Architect
Saint Francis Hospital

23. “Anytime physicians or nurses are faced with system
downtime, it impacts patient care. With the Citrix platform,
we’re able to refresh, upgrade and advance the
environment without ever impacting our business, which
operates 24/7, 365 days a year.”
Mark Lacombe
Director of Information Technology
Southcoast Health System

24. “Legal technology is changing quickly and dramatically, and it’s critically
important that we stay abreast of the changes. Many of our students end
up in solo firms or small firms. They’re looking for new and cutting-edge
software that will let them do core legal work more effectively than they
ever have before, but that will also let them run their business affairs, keep
up with their accounts and stay in touch with their clients – all with an
integrated system. In this vein, the Citrix solutions fit the bill.”
J. Rich Leonard
Dean
Campbell Law School

25. “Our call centers provide one of the most important sources of revenue for
the company. It is critical to provide our agents with all the information and
resources our guests need, so they can answer questions and connect our
customers with services efficiently and seamlessly. Our Citrix solution
combines the strengths of NetScaler ADC, NetScaler SD-WAN and
XenDesktop to deliver a fast, responsive workspace to our call center
agents, helping us provide great customer service.”
Jeanine Graham-Bellamy
Director of Infrastructure
Royal Caribbean Cruise Lines, Ltd.

26. “After we built the new ballpark in 2012, we were able to leverage the
Citrix virtual desktop environment and migrate approximately 450
employees to the new ballpark with no loss in productivity. Without
individual PCs to manage, the IT operations team can focus on ensuring
availability of the centralized environment, which also greatly leverages the
team's efforts, allowing them to maintain, patch, update applications
centrally, and then distribute these to the user base overnight.”
David Enriquez
Senior Director of IT
Miami Marlins

27. “By centralizing our data systems using Citrix XenApp
and XenDesktop, we’ve eliminated redundant
infrastructure and introduced cost savings, while also
making it easier for employees to submit data at the
project location in real time.”
David Banger
CIO
John Holland Group

28. “Customers choose OpenStack because they want a truly open,
production-ready platform for building their public or private clouds.
By working together with Citrix, NetScaler ADC is now certified to work
with Red Hat Enterprise Linux OpenStack Platform and offers customers
the rich capabilities of NetScaler ADC for workload availability, security,
scalability, and performance.”
Radhesh Balakrishnan
General Manager, OpenStack
Red Hat

29. “Our wealth management business was built out of a joint venture with
Smith Barney. That was 800 branches across the United States and 35,000
desktops. It took a really innovative strategy to make that happen. [A] high-
fidelity VDI platform was critical to allowing us to enable that business and
support them to grow fast, to deliver a new financial platform, all in a way
that was far faster than doing it with a traditional physical desktop
deployment, which would involve all those traditional challenges.”
Joe Verderame, Executive Director
Global Head of EUC Cross-Discipline Strategy & North American Head of Workspace Engineering
Morgan Stanley

30. “By embracing the Citrix Cloud at Lucas Metropolitan Housing Authority,
we’ve made our IT operations more agile, efficient and reliable. Because
Citrix experts manage our workspace technology, our people have secure
access to the apps, data and resources they need to work productively in
the locations where they are most effective. We can focus more attention
and resources on our primary mission: making sure the people we serve
have a decent safe and sanitary place to live, and providing opportunities
for them to grow as individuals.”
Craig Patterson
IT management consultant
Lucas Metropolitan Housing Authority

31. “Citrix continues to drive innovation forward with the introduction of
NetScaler CPX Express. It offers developers and DevOps engineers a free
containerized load balancer for layer 4-7 services based on NetScaler,
which is ideal for creating microservices or containerized applications.
Developers can pave the way for the conversion of monolithic applications
into containerized or microservices applications by using the same
NetScaler functionality that exists in production in the datacenter for
application development and all the way through to production.”
Anthony Shaw
Head of Innovation
Dimension Data ITaaS

32. “Tracking a patient’s flow through this great organization is a very
complex problem. What we need is for information to be digitally
available to our staff and our patients in real-time wherever possible.
But in order for that to happen, we must become successful at having
strategic partners and ISVs that can support an open architecture.
With that kind of freedom, that is really what allows for seminal
moments to occur between the business and IT.”
Christine Ooro Singh
Director of Customer Experience
New York Presbyterian Hospital

33. “Cloud, in general, is going to be a huge enabler for
workplace transformation. Not only does it give us the
agility, but it also gives us an opportunity to look at new
technologies and evaluate their value to the business, as
well as be responsive to the business very quickly.”
Joe Verderame, Executive Director
Global Head of EUC Cross-Discipline Strategy & North American Head of Workspace Engineering
Morgan Stanley

34. “Knowing that I have Citrix solutions powering our organization gives me
the confidence that our IT team is helping drive the organization’s mission
of offering the best possible patient care. Something as simple as login
efficiency has made life so much easier for our staff and they come to me
often saying how much they love this change. We’ve made their life more
efficient, which allows them to interact more with a patient going through
a very difficult time. It is very satisfying to know that the work my team is
doing behind the scenes every day with technology is making a direct
impact on improving patient care.”
Whit Baker
IT Director
The Watershed

35. “The outside world is our biggest security challenge. Citrix NetScaler is the
gatekeeper that helps us protect our network and our patient data. We
were interested in the NetScaler SD-WAN because along with Citrix XenApp
and XenDesktop, it gave us a full end-to-end solution from a single vendor.
The benefit of having SD-WAN with NetScaler is the always-on connectivity
created by bonding disparate WAN links. SD-WAN means no downtime,
something no other competitor is offering.”
Trevor McCain
Network Administrator
The Watershed