A team manager or leader must have good interpersonal skills A team manager must develop good interpersonal skills over and above his or her technical skills

1. Developed by Commonwealth Infrastructure Partners & GreenEncoDeveloped by Commonwealth Infrastructure Partners
Dr Geoffrey Clements
Chairman, Commonwealth Infrastructure Partners
2019
Project Management
Managing team performance

2. Managing team performance
Team management and leadership
• The best team managers are
also good leaders
• However, team management
and leadership are not
identical
• Although there is important
overlap

3. Managing team performance
Qualities of a good team manager
• A team manager or leader must have good interpersonal skills
• A team manager must develop good interpersonal skills over
and above his or her technical skills
Qualities of a good team manager
Leadership qualities
Task management qualities
Vision qualities
Integrating qualities

4. Managing team performance
Leadership qualities
• A good leader/manager leads by example
• You must display the same level of
• As you would expect from team members
Commitment Professionalism
Conviction Persistence

5. Managing team performance

6. Managing team performance
Task management qualities
• Assign clear roles in the team
• And relationships between team members
• Set up a well-defined reporting system
• Assess the abilities and competence of team members
• Assign tasks accordingly

7. Managing team performance
Task management and delegation
The ability to delegate responsibilities and tasks:
• Is one of the most important qualities of a good
manager/leader
• Creates efficiency
• Promotes productivity
• Inspires team members to perform well

8. Managing team performance
Task management and communication
Clear unambiguous communication
• Is a cornerstone of effective management
• Creates clarity for job and task roles for team members
• Avoids confusion
• Increases efficiency & productivity

9. Managing team performance
Communication skills
• Effective communication is usually a combination of:
o Written & verbal
o Formal & informal
o Group & one-to-one
• Good communication enhances
o The relationship between manager & team members
o Relationships within the team

10. Managing team performance
Vision qualities
• The team leader should reflect the vision of the organisation
• And create a vision for the department or division of the
company
• A leader with vision inspires the team and lifts their
performance

11. Managing team performance
Integrating qualities
A good team leader creates integration in the team by
• Holding regular group meetings and interactions
• Ensuring that the role of each team member is understood by
the whole team
• Briefing the team about the role of their performance for the
company

12. Managing team performance
Enhancing team integration
As a group leader, you can enhance the integration of the team
by
• Praising good performance
• Encouraging poor performers
• Allowing each team member to value their own contribution
• Fostering an entrepreneurial spirit
• Balancing the workload of team members
• Focus on output
• Setting and monitoring realistic timelines and goals

13. Managing team performance
Discipline
Discipline must be
• Fair
• Rational
• Ethical
• Within company guidelines
Remember: progress & success result from encouragement and
reinforcing good performance

14. Managing team performance
Teams within teams
CEO
Department Head
Team member
Team member
Team member
Department Head
Team member
Team member
Team member
Department Head
Team member
Team member
Team member
• The CEO’s team consists of the
Department Heads, each of whom has
their own team. Depending on the
size of the organisation, there will be
further levels of hierarchy.
• Each team must be fully integrated,
and function as a unit. There must
also be thorough vertical integration,
with a dynamic feedback loop
between the CEO and each team.
• Effective horizontal integration is also
vital, so that each section of the
organisation is aware of the role of
other sections, even if they do not
interact directly.

15. Managing team performance
Define criteria for success
• Involve the team in defining goals and success
• Ensure that everyone buys into and contributes to the process
• Set challenging but achievable targets
• Make sure that everyone knows how “success” will be defined
& measured

16. © 2019 Commonwealth Infrastructure Partners
Managing team performance
Thank you
geoffrey.clements@commip.org
www.commip.org