Associate Feedback matters improve before they leave

2. • The Gables difference
• Key to our success
• Strategic differentiator

3. • Use Kingsley quarterly
• Measure satisfaction,
engagement, retention intention
• Correlate to resident satisfaction

4. • Overall Satisfaction
• Proud to work for Gables
• Recommend a friend to work here
• Achieve Vision, Mission, and Corporate Goals

5. Improve before they leave

6. • Immediate supervisor provides constructive feedback
• Someone at Gables encourages my development
• Performance reviews are helpful to me
• Management assists in identifying training and development needs

7. • Changed appraisal forms to include competencies related to
recognizing high performers, addressing low performers,
• Associates can add what they need to grow over the next 12
months