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Being a Master CoachBeing a Master Coach
page
Being ABeing A
Master CoachMaster Coach
Being a Master COACH
Striving to Build a Performance Culture
Being a Master CoachBeing a Master Coach
page
The Impact of Emerging Trends
The Past
• Supervise few people
• Supervise at same location
• Experience and expertise in
subordinates’ work
• Supervision as primary role
• One standard job profile
Now and Emerging
• Supervise many people
• Remote supervision
• Little or no experience or
expertise in some subordinates’
work
• Role expectations extend
beyond supervision
• Diversity
Being a Master CoachBeing a Master Coach
page
Company
&
Business
Unit Plan
Team
Expectations
Employee
Expectations
Aligning Performance
Being a Master CoachBeing a Master Coach
page
Performance Management Process
Planning
Performance
Manager as
Performance
Planner
Reviewing
Performance
Manager as
Performance
Reviewer
Ongoing
Coaching
Manager as
Performance
Coach
Being a Master CoachBeing a Master Coach
page
FORMAL (OVERT) Aspects
Goals
Technology
Structure
Products & services
Policies & procedures
Financial resources
PREPARED DISCUSSION
NORMAL CONVERSATION
Day-to-day
activities
Coaching
discussion
Below the surface
INFORMAL (COVERT) Aspects
Beliefs, assumptions
Group norms, interactions
Perceptions
Attitudes
Feelings
Values
Being a Master CoachBeing a Master Coach
page
FORMAL (OVERT) Aspects
Goals
Technology
Structure
Products & services
Policies & procedures
Financial resources
PREPARED DISCUSSION
NORMAL CONVERSATION
Day-to-day
activities
Coaching
discussion
Below the surface
INFORMAL (COVERT) Aspects
Beliefs, assumptions
Group norms, interactions
Perceptions
Attitudes
Feelings
Values

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Being a master coach

  • 1. Being a Master CoachBeing a Master Coach page Being ABeing A Master CoachMaster Coach Being a Master COACH Striving to Build a Performance Culture
  • 2. Being a Master CoachBeing a Master Coach page The Impact of Emerging Trends The Past • Supervise few people • Supervise at same location • Experience and expertise in subordinates’ work • Supervision as primary role • One standard job profile Now and Emerging • Supervise many people • Remote supervision • Little or no experience or expertise in some subordinates’ work • Role expectations extend beyond supervision • Diversity
  • 3. Being a Master CoachBeing a Master Coach page Company & Business Unit Plan Team Expectations Employee Expectations Aligning Performance
  • 4. Being a Master CoachBeing a Master Coach page Performance Management Process Planning Performance Manager as Performance Planner Reviewing Performance Manager as Performance Reviewer Ongoing Coaching Manager as Performance Coach
  • 5. Being a Master CoachBeing a Master Coach page FORMAL (OVERT) Aspects Goals Technology Structure Products & services Policies & procedures Financial resources PREPARED DISCUSSION NORMAL CONVERSATION Day-to-day activities Coaching discussion Below the surface INFORMAL (COVERT) Aspects Beliefs, assumptions Group norms, interactions Perceptions Attitudes Feelings Values
  • 6. Being a Master CoachBeing a Master Coach page FORMAL (OVERT) Aspects Goals Technology Structure Products & services Policies & procedures Financial resources PREPARED DISCUSSION NORMAL CONVERSATION Day-to-day activities Coaching discussion Below the surface INFORMAL (COVERT) Aspects Beliefs, assumptions Group norms, interactions Perceptions Attitudes Feelings Values