This document provides a summary of Cai Yi Cheryl's personal details, academic qualifications, and professional experience. She holds a Bachelor's degree in Business Administration from the National University of Singapore and has worked in client support roles at HSBC Trustee and J.P. Morgan Chase Bank, managing projects related to FATCA compliance, account openings, and client services. Her current role involves project management, quality assurance, and acting as a resource on FATCA and related regulations.

1. Cai Yi Cheryl (蔡毅)
Personal Particulars
Address: Blk 519A Tampines Central 8 #12-15 S(521519) Date of Birth: 15 July 1988
Contact: +65 8388 5909 NRIC No: S8825854A
Email Address: cai.yi.cheryl@gmail.com Marital Status: Single
Academic/Professional Qualifications
• National University of Singapore, Aug 2007 – Dec 2010: Bachelor of Business Administration (Marketing) Merit
CAP: 3.7/5
• Aarhus School of Business, Jan 2009 – Jun 2009 (Student Exchange)
• Victoria Junior College, Jan 2005 – Dec 2006: GCE ‘A’ Levels – English Literature ‘A’, Economics ‘B’, Mathematics ‘A’,
Theatre Studies & Drama ‘B’; General Paper ‘A2’
• Dunman High School, Jan 2001 – Dec 2004 : GCE ‘O’ Levels with 7As, 1B, 1C
Professional Experience
HSBC Trustee (Singapore) Limited (Client Support Services – Special Projects, 1 Aug 2013 to Present)
Primary Role as FATCA Project Manager and Resource
1. FATCA (UK Tax Reporting and Exchange/Common Reporting Standards, included)
Role: Sole FATCA Project Manager and On-The-Job Resource – Supporting Trust Department of 60 Staff
• Attending all Steering Committees (Global, Asia, Local), localizing requirements, communicating updates
• Writing Business Procedures – New Business and Account Maintenance
• Analyse Business Requirements Document and creating Traceability Matrices with all Working Documents
• Writing Business Solutions Proposals (Country / Department Level)
• Conduct Training for all FATCA Enhanced Reviewers and New Business Reviewers (Account Opening Team)
• Conduct Training on W Form Filling and Validation
• Drive FATCA Enhanced Review of 100% of all Trust Accounts
• Drive New Business Review of 100% of all New Accounts
• Perform 100% Quality Assurance of work done by Reviewers
- Review of all Trust Documents (eg. Trust Deed, Deed of Variations, Minutes of Distributions, ID Documents etc.)
- Ensure Trust Type is accurate (Grantor / Simple / Complex) – review of Trust Deed / Variations / Appointments
- Ensure FATCA Classification is accurate (Analysis of FYE Statements to determine FFI / PNFFE etc. status)
- Determine Entity Residency of each Entity of Trust Structure
- Perform US Indicia Search (of Trust Parties)
- Identify FATCA Beneficial Owners (pursuant to Trust Type and Distributions made)
- Identify Reportable Beneficial Owners (pursuant to Trust Type and Distributions made)
• W forms preparation, pursuant to finalized classification (all entities in Trust Structure)
• Resource for all Fast Track Requests (W forms request from Upstream Custodians)
• Drive Management Information Reporting using various Working Tools
• Sole contact point for Trust Department on all FATCA-related queries
• Test Manager: New Business Processes, Account Maintenance, and Treasury Reporting
• Challenges faced:
o Dependency on IRS for release of W forms, guidance, and signing of Intergovernmental Agreements to finalise
procedures and FATCA classification Tool (eg. Treatment of Charitable Trusts under IGA 1 Agreement)
o Introduction of TRE, which has different timelines from FATCA; achieving a balance to determine ideal Enhanced
Review Go-Live to reduce duplicated efforts
o Transitioning to New Business System, scheduled concurrently with FATCA Go-Live – managing strain on resources
in terms of testing, training and information management (system vs manual; transition between systems)
2. Operating Companies Review
• Necessitated by Globally Revised policies on Non-Managed Operating Companies (Higher-Risk Structures)
• Analyse requirements of updated policy and spearhead filter review of all Trust Accounts
• Perform detailed analyses of structures to understand shareholding and determine next steps
• Present findings of review exercise in management report - propose remediation measures
• Implement approved remediation measures (eg. staff training to enhance understanding, driving relationship exit
where risk exceeds Group's risk appetite)

2. 3. Archive Management Project
• Leading a team of 5 in the review of archives and organizing the required logistics
• Liaising with Compliance and Legal, to put together a Documentation Retention Schedule and Deviation Paper on
document retention periods that are unique to the Trust Business (eg. Indefinite retention of client material due to
Limitation Act)
• Planning Workflow to coordinate Remediation Efforts
• Conducting training for all BAU Staff on New Workflow
• Achievement: Completed project 2 months ahead of schedule
4. Additional Ad-hoc Projects
• Review of Structures holding French Securities
• Review of Third-Party Banks
• Data extraction for data cleansing in preparation for data migration to new systems
J.P.Morgan Chase Bank (Treasury Services - Client Service and Implementation Analyst, 1 Mar 2012 to 31 July 2013)
IMPLEMENTATION
End-to-end project ownership (Product Implementation)
• Analysing project scope and organizing relevant partners to drive project to completion.
• Getting to know the client and understand their project requirements. Working out a project timeline with the client
and drawing up Project Plan to drive implementation to its completion.
• Managing both internal and external expectations with regard to project completion.
• Conducting testing and training for the client during and after product implementation.
• Ensuring that Compliance, Risk and Legal policies are adhered to in the course of project implementation (heightened
control measures in the current financial environment)
• Obtaining necessary deferral approvals from relevant parties where urgent product implementation is required
• Internal communication with teams such as Sales and KYC. Ensuring that all internal stakeholders are provided with
client materials in a timely fashion, so that workflow is not impeded.
• Internal coordination with other Lines of Businesses (LOB) where cross-product implementation is in scope.
Understanding various LOB requirements and assisting the client in managing timeline and items to provide.
• Internal communication to management (weekly updates and/or escalations) to update on project progress and client
temperature – in tandem with Cycle Time and Client Survey KPIs.
• Internal communication with various Operational Teams to ensure Product Setup proceeds smoothly on all fronts
• Obtained two “Excellent” Client Survey Satisfaction Scores within 6 months of joining the Implementation Team
Internal Projects
• Regional Lead for various APAC Product Implementation requests from Europe and America JPMorgan Partners –
coordinating implementation requirements across countries, and communicating these to JPM Partner for presentation
to the Global client.
• Drawing up regional policies and procedures for JPM America’s engagement of JPM APAC Implementation Officers for
product implementation – mapping out clear Roles & Responsibilities of both parties
• Drawing up policy and procedure guides for APAC product implementation – Escrow Account Opening. Mapping out
various stages of deal maturity to ensure that Implementation engagement is timely
• Performing self-audit on peers’ Account Openings – ensuring that peers have observed all control measures.
• Independently conducted a 5-day Singapore Account Opening Training for America JPMorgan Partners (Team of
5 senior Implementation Officers) within 4 months of joining the Implementation Team. Received “Excellent”
feedback from all training participants
CLIENT SERVICE
Frontline duties
• Attending to Client’s live inquiries, mainly transactional (telephone & email)
Internal Communications
• Retrieval of Client messages on online portal and disseminating messages to appropriate teams for execution
• Coordinating Maintenance Request (Authorized Signatory updates, Audit Confirmations, Callback Lists etc.)
Administrative duties
• Updating client contacts, Compiling daily-feeds (Interest setup/rates, Time Deposits etc.), Maintaining records of
various disclaimer letters to be issued to existing and new clients
• Miscellaneous tasks (systems testing - UAT, pulling out reports etc.) for Implementation
J.P. Morgan Chase Bank (Administrator, 10 Oct 2011 to 29 Feb 2012)
• Manage meeting schedule of Head of Asia Client Service & Delivery and Head of Asia Implementation & Technical
Services
• Coordinate travel arrangements (book flights and hotel, ensure all travel arrangements comply with company policy,
prepare trip itinerary for Heads etc.); Consolidate weekly trip approval requests from team to be sent to US Office
• Download weekly client issue report and forward to relevant heads
• Assist with logistics for onboarding newly hired staff of Singapore Service & Delivery Team
• Raise system access request for team members via various portals, claim expenses for all team members via Oracle
• Any other miscellaneous admin tasks (meeting room booking, order stationeries etc)

3. Burson Marsteller (Graduate Intern, 07 Feb 2011 to 31 Jul 2011)
• Client servicing, managing media relations, developing all materials required by team and client, and research on
various industries for new business pitches
• Built on research skills, with emphasis on media audit (print & digital) and message gap analysis
• Main accounts were corporate (J.P. Morgan, Accenture, Neste Oil, Global Blue and Global Coalition for Efficient Logistics).
Also dealt with Henkel, Cerebos, Aedas, Intel, LGT Investment, Tata Capital, Merrill Lynch, Merck-Serono, UOB, MTU
Asia, National Arts Council, VISA, Emirates, Diageo, Dow Chemicals, Michael Page and SES Astra.
Village Earth Consulting (Shanghai) (Marketing Intern, 04 Jan 2010 to 30 Jun 2010)
• Wrote marketing proposals (both English and Chinese) for various companies, namely in industries concerning Social
Networking Sites, Skincare, Beverages, Hotels, Precision Tools, OEMs, Wind Energy and others.
• Wrote an Investment Memorandum for an entrepreneurial effort, requesting US$ 5 Million
• Conducted industry analysis on a wide range of unfamiliar industries to understand the Chinese market (varies across
region)
CapitaLand Limited (Customer Service Executive, 05 Mar 2007 to 29 Jun 2007)
• Aid in the arrangements of major conference events for established clients
• Performed front-desk duties and communicated with the elite public
• Completed duties involved in various aspects of building management (of Capital Towers)
Stansfield College (Marketing Executive, 4 Dec 2006 to 28 Feb 2007)
• Arranged one-to-one consultations for potential students to entertain enquiries regarding available courses
• Market Stansfield courses to encourage enrolment
• Took charge of walk-in enquiries
• Successfully brought in 25 enrolments
Activities
NUS Radiopulze (Music Director) - Lead music department of 12 members, liaised with record label companies
for music
NUS Canoeing Club (Marketing Executive) - Draft proposals to engage sponsors for Expedition Events, induct
participants for Expeditions
NUS Student Exchange Buddy Programme - Represent NUS as ambassador to engage foreign student visitors and
establish global network
St Johns Ambulance Brigade (Sergeant) - Supervised and organised activities for all levels of my corps
Personal Attributes and Skills
Communication & Interpersonal
• Fluent in English and Mandarin
• Have good written and verbal presentation skills
• Enjoy good rapport with supervisors, teammates and clients
Work-related
• Proficient in MS Excel, Word and PowerPoint
• Efficient with numbers
• Independent, resourceful, meticulous, well organised, able to handle pressure and meet deadlines consistently