Sheryl A. Love is a dedicated individual with over 20 years of experience in financial analysis, risk mitigation, and process improvement. She has extensive leadership experience managing projects to implement ERP systems and conduct process reengineering. She is skilled in troubleshooting, communication, and using software such as Microsoft Office, HTML, and Oracle reporting tools.

1. Sheryl A. Love
20119 MerrittAvenue,ChippewaLake,MI 49320
Home (231) 867-3368 – Cell (231) 598-0678 – Salove_62@yahoo.com
Summary
Dedicated individual well-versed in analyzing and mitigating risk and finding cost-effective solutions and
excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.
Summary of Skills
 Leadership and Management
 Business Development
 Application Software Management
 Business Process Analysis
 Project Planning
 Troubleshooting Skills
 Customer Service Skills
 Performance Improvement
 Strong Communication Skills
 Solid Financial/Accounting background
 ERP Software Implementation
 Microsoft Office Tools: Word, Excel,
Access,Project,Visio
 Experience with HTML Web Design
 Knowledge of SQL, TOAD,ODBC
 QuickBase Database Software
 Experience with Oracle Reporting
Tools: Hyperion, Web Focus, ODS,
Crystal Reports, Cognos
Accomplishments
 Reduced the incidence of IT issues by 75% and more for clients by creating a User's Group
Committee that includes project planning sessions to coordinate upgrades, patches, and testing
initiatives as part of a process improvement program.
 Direct projects for implementation of ERP systems for seven clients, and coordinate multiple
implementation projects for new clients.
 Increase productivity by implementing process improvements at 16 clients through Business
Process Reengineering of their core systems in the Finance/Accounting areas.
 Conducted discovery projects at four higher education institutions to identify strengths,
weaknesses,opportunities, and threats (SWOT). Then making recommendations for
improvement in the Finance/Accounting areas.
 Created communication channels across interdepartmental boundaries for three higher education
institutions serving as Transition Applications Direction which serves to keep all departments and
leaders apprised of application improvements and maintenance schedules and any other issues as
they occur.
 Analyze and interpret financial and accounting concepts to ensure compliance with governmental
and company policies and procedures are being met.
 Establish system controls as new financial systems are upgraded or introduced.
 Keeps apprised of new financial rules and regulations by keeping a current membership to the
Institute of Management Accounts organization.

2. Sheryl A. Love Resume Page 2
Experience
Transition Applications Manager/Senior Systems Analyst
March 2007 to Current
Ellucian, Inc. – Maitland, FL
 Collaborated with global teams to resolve IT support cases in relation to financial data, including
postings of financial, student finances, and payroll issues.
 Analyze key metrics to measure product effectiveness for efficiency, compliance, and understanding
of financial data.
 Identify product problems and strengths and collect data on the customer experience through
discovery projects in the use of the finance, human resource,and payroll data.
 Lead cross-functional teams of programmers, user liaisons, database administrators, and system
administrators to design and develop features,implement software upgrades of new products and
services, and fix product defects.
 Deliver detailed feature road maps that included action items and project targets for keeping current
on the client ERP systems and staying compliant in policy and procedures as well as to enhance
customer experience in processing financial data and reporting.
 Develop accurate development estimates and draft project resource plans for client engagements
pertaining to the finance and accounting areas.
 Leverage in-depth understanding of end-to-end customer experience to identify pain points and latent
customer needs both functionally and technically for processing financial data and reporting purposes.
 Manage local IT teams and functional teams,allocating resources to ongoing projects and enforcing
deadlines.
 Maintain in-depth knowledge of distribution platform guidelines and capabilities to guide internal
development within the financial world of higher education.
 Analyze key metrics to measure product effectiveness. (i.e. purchasing, receiving, processing of
financials, etc.)
 Collect data on customer experiences to identify product problems and strengths through discovery
projects pertaining to financial and accounting processing, procedures, and compliance.
 Maintain in-depth knowledge of distribution platform guidelines and capabilities to guide internal
development of people and systems.
 Act as Financial Analyst backfill for various institutions when needed.
Senior Staff Accountant (Promoted from Staff Accountant)
June 2005 – March 2007
Ferris State University, Big Rapids, MI
 Manage multiple fund accounting functions with expertise in analyzing, balancing, and
reconciling financial data for quality assurance and accurate reporting.
 Performed complex general accounting functions, including preparation of journal entries,
account analysis and balance sheet reconciliations.
 Supervised accounts receivable, accounts payable clerks, accountants, and student workers.
 Prepared correspondence,accounting and financial documents for analysis.
 Prepared accurate financialstatements at end of each quarter.
 Participated in all phases of annual certified audits.
 Participated in the planning and execution of the new Finance ERP System conversion.

3. Sheryl A. Love Resume Page 3
 Provided timely actuals, forecast and budget data for colleges and departmental units.
 Maintained fixed asset module and calculate and record monthly depreciation expense.
 Helped drafted the complete annual audit reports including all footnote disclosures.
Staff Accountant (Promoted by VP of Adm. and Finance)
February 2003 – June 2005
Ferris State University
 Manage multiple fund accounting functions with expertise in analyzing, balancing, and
reconciling financial data for quality assurance and accurate reporting.
 Maintain accurate financial records monthly reconciliation of the general and operating ledgers.
 Develop and implement policies and procedures for the Finance/Accounting Department.
 Help develop annual financial statements.
 Perform budget and forecasting analysis.
 Serve on various committees for miscellaneous project improvement tasks in accordance of the
strategic goals and initiatives.
Administrative Assistant to VP ofAdm. and Finance
November 1999 – February 2003
Ferris State University, Big Rapids, MI
 Administrative and operational support for University Vice President for Administration and
Finance.
 Updated and maintained business policy materials.
 Assist and coordinate with the university strategic planning efforts.
 Manage and reconcile financial records for the Administration and Finance Department and direct
reports.
 Develop and edit correspondence,presentations, and reports.
 Provide financial analysis and assistance to Investments and Grants Office.
 Provide support to other departments as needed.
 Attend various outside constituent meetings representing the University.
Receptionist/Assistant Executive Secretary to the President
October 1998 – November 1999
Ferris State University
 Office support for the office of the president answering phone, opening mail, scheduling of
appointments, greet customers.
 Create reports using Microsoft PowerPoint, Excel, Word, and Access.
 Coordinate meetings, conferences,workshops, and seminars.
 Assist and coordinate strategic planning efforts.
Investment Office Assistant
January 1998 – October 1998
Ferris State University
 Provide operational support to the Investment and Grants Officer
 Maintain investment and stock portfolios for the University and Ferris Foundation.

4. Sheryl A. Love Resume Page 4
 Balance bank statements,general ledgers, subsidiary ledgers, and activity summaries for the
University and Ferris Foundation.
 Analyze and track stock performance, securities, and mutual funds.
 Maintain and analyze endowments, scholarship, and grant accounts for performance and
compliance.
 Create financial statements for the University and Ferris Foundation.
Paraprofessional
Big Rapids High School, Big Rapids, MI
 Provided support to a student support systems, faculty, and administration.
 Produce attendance/discipline reports in accordance with school policies.
 Develop and communicate progress reports to students and parents.
 Develop and communicate attendance/discipline policies and procedures.
 Assist with student counseling and services
 Implemented student demographic software system for reporting trends and forecasts on the
student population.
 Provided substitute services for classrooms.
Executive Administrative Assistant/Cost Accountant
Reith-Riley Construction Company, Big Rapids, MI
 Provide support system for the Michigan Manager overseeing eight Michigan asphalt plants.
 Performed job cost analysis and forecasting.
 Create and maintained daily, weekly, and monthly job cost reports.
 Prepare and order all bidding documents for securing State funded jobs and projects.
 Implement and maintain quality management practices and processes for the employee ownership
program.
 Secretary for the corporate-wide employee ownership program.
 Coordinate meetings, conferences,workshops, and seminars for all employees of the Michigan
division.
 Assist and contribute to the strategic planning efforts.
 Performed accounts payable and payroll responsibilities.
Office Manager
TCI Cablevision, Inc.,Big Rapids, MI
 Oversee and manage day-to-day function for office and field functions while maintaining a
12,000 plus customer base.
 Recruit, train, and manage customer service representatives.
 Plan, manage, and maintain technician workflow.
 Assist and plan cost control functions from office to field.
 Coach and evaluate employee performance in quality and customer satisfaction.
 Develop, maintain, and report financial and performance reports to corporate officers monthly
and yearly.

5. Sheryl A. Love Resume Page 5
 Maintain operations of billing service, accounts receivable, accounts payable, payroll, computer
entry, and customer service functions.
 Handle customer service requests and conflicts.
Education
MBA: March 2006
Ferris State University – Big Rapids, MI
Advance Studies in Quality Management
Ferris State University – Big Rapids, MI
B.S. Business Administration
Ferris State University – Big Rapids, MI
Business Management
Dorsey Business Institute – Troy, MI
Michigan RealEstate License – Current
Additional Skills
Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client
Relations, Computer Literate, Creative Problem Solving, Customer Needs Assessment,Customer
Satisfaction, Internal Auditing, Lead Development, Multi-Task Management, Project Management,
Reporting, SQL reporting, some Web Page design,