Philip Fraser has over 30 years of experience in front and back of house operations management, including as general manager of two Bonanza Buffet locations where he increased revenue by stabilizing staff turnover through fair treatment and honest communication. He also managed inventory by analyzing product usage and adjusting purchasing accordingly. Previously, he owned and operated a janitorial and carpet cleaning company for 10 years. He holds a diploma in Hotel and Restaurant Management from ICS Correspondence Institute.
Stellenbosch WPI IQP Research Project ReportBrandon Clark
While the South African Bill of Rights establishes the provision of services to all residents, over 1.5 million households have limited or no electricity, refuse removal, water, and sanitation structures. This project aimed to assist in improving service delivery to informal settlements in Stellenbosch, South Africa, by assessing the municipality’s communication and data collection system. Through informational interviews with organisations working on data management and service delivery and engagements with residents of the informal settlement Mountain View, it was determined that the service request process needs to establish feedback loops, interdepartmental communication requires restructuring, and new technologies could improve communication with residents and increasing government transparency.
1. Philip N. Fraser
#210-45640 Alma Ave Chilliwack B.C.
Cell-587-873-8866 Home-604-846-6106
pfraser45@hotmail.com
Executive Summary
Accomplished managerwithextensiveexperienceinfront-of-houseandback-of-house operations.
Provenabilitytocutcosts and decrease staff turnover. Highenergy managersuccessful inbuildingand
motivatingstaff.Cultivatedacompanyculture where staff membersfeelcomfortable voicingquestions
and concerns,as well ascontributingnew ideas todrive companygrowth.
Core Qualifications
OperationsManagement ● Staff Training
InventoryControl ● Supervision
Compensation/BenefitAdministration ● SoundJudgement
Policy/programdevelopment ● ComputerSavvy
Cross-functionTeamManagement ● Complex problemsolving
Professional Experience
BonanzaBuffetCompanyJanuary2010 to May 2015
Edmonton,Alberta
General Manager
Two Locations
Increasedrevenue bystabilizingstaff turnover,managinginventoryandsettingupadvertising
Stabilizedstaff turnoverwithfairtreatment,honestcommunicationandflexibilityinscheduling
practice.
Manage inventorybyanalyzingproductusage,adjustingpurchasingaccordingly.
Manage payroll system.
PHILIP N. FRASER
2. FairmontMacdonaldHotel April 2007 to November2009
1st Cook
Edmonton,AB
Prepared menuitemsforrestaurantandlounge includingbreakfast,lunchanddinner. Prepared
banquetfoodinall areas
Includinggarde mange,proteins,anddesserts.
NickSparkingCleanApril 1995 to February2005
Owner -operator
Burns Lake , BC
Ownerof a janitorial andcarpetcleaningcompanyoperatinginBurnsLake for tenyears.Performedall
aspectsas businessownerandoperator.SoldandmovedtoEdmonton.
TumbleweedsApril1984 to April 1995
General Manager
Edmonton,AB
Performedall dutiesasGeneral Manager,humanresources,training,inventorymanagement,
overseeingkitchenproduction andpublicrelations,
ICS correspondenceinstitute 1994
GraduatedwithHonors:Hotel RestaurantManagement
Edmonton,AB,Canada
Mouat SeniorSecondary
HighSchool Diploma
Abbotsford,BC,Canada