Paulette Williams has over 5 years of experience in customer service and administrative roles. She has worked in call centers, retail, and office environments. Her skills include data entry, customer service, cash handling, and sales. She is currently pursuing an Associate's degree in Fashion and Merchandising from The Art Institute of New York and anticipates graduating in 2016.

1. Paulette Williams
2864 West 15th
Street, Apt 1 Brooklyn, NY 11224
Home: 718-946-9506 Cell: 347-313-6404
pauletteewilliams87@gmail.com
SUMMARYOF QUALIFICATIONS
CustomerService/Administrative Professional withover5 years’experienceincall center andoffice environments.In
depthknowledgeof buildingexceptional customerexperiencesthroughengagement,attitude andservice.Proactively
resolve problemstoexceedcustomerexpectations.Creative,friendlyandveryreliable.Abilitytomulti-taskandadaptto
any environment.Successfullysatisfyrequestsof ahighlydiversifiedgroupof retail customers;self-motivatedandclient
oriented.Expertisein:
 Cash HandlingAccuracy
 CustomerFocus& Satisfaction
 Call Center& TelephoneSkills
 Sales& Marketing
 LeadershipsSkills
 Data Entry & Typing60 WPM
WORK EXPERIENCE
DKB Sales& Marketing May 2016- Sept2016
Data and Order Entry (TEMP)
 Reviewingandenteringordersinto the companysoftware.
 Answeringincomingcallsaswell asmakingoutboundcalls
 Followedupwithnewaswell asexistingvendors.
 Sendingandrespondingtoemails.
 CheckingETA on ordersand assistingthe CEOof the company.
 Processedandmaintaineddatabasedinformationandhandlesinvoices.
NATIONALGRIDBrooklyn,NY June 2015- Sept2015
CollectionRepresentative
 Answeredincomingand made outgoingcalls tocustomers.
 Processedpaymentsandbill disputation.
 Openednewaccountsandtransferredcallstoappropriate department.
BLISS WORLD HEADQUARTERS,NewYork, NY Sept2014- April 2015
Call CenterRep.Customer Service
 Answered incomingcalls,providedinformationandmade spabookings.
 Processedandmaintainedcustomers’orders.
 Maintainedcall centerdatabase byenteringdemographicinformation.
 Respondandsolvedcustomersemailsandissuesregardingordersorspa appt.
H.E.A.P, Brooklyn,NY Oct 2013- March 2014
Intake Specialist/Professional Aide
 Interviewednew andexistingclientstodetermine eligibilityfor the Federal HEAPbenefits.
 Completedthe applicationsprocessonbehalf of customersand answeredinquiriesbyclarifyinginformation,
researching,andresolvingcomplaints.
 Verifiedcustomeraccount information fromtwoseparateddatabases byreviewing,correcting, deletingandre-
enteringinformationinordertoeliminate duplicationof data.
FELD ENTERTAINMENT, Brooklyn,NY Jun2009 – Sept2010
Box Office Ticket Agent(Ticket Master System)
 Respondedtoall customerinquiriesinatimelymanner andeducatedcustomersonproductandservice
offerings.
 Handledall mediaandpublicrelationsinquiries.

2.  Operatedacash registerto processcash,checkand creditcard transactions.
 Managed andbalancedcash drawat the endand beginningof shift.
KOHL’SDEPARTMENT STORE, Brooklyn,NY Jun2007 – Nov2009
CustomerService Specialist/Call Center
 Answeredcustomers’questionsandaddressedproblemsandcomplaintsinpersonandviaphone.
 Processedanaverage of 100+ cash, checkand creditcard transactions eachday ina timelymanner.
 Managed andbalancedcash drawat the endand beginningof shift.
 Collectedcustomerfeedbackandmade processchangestoexceedcustomersatisfactiongoals.
EDUCATION & TRAINING
THE ART INSTITUTE OF NEW YORK, NewYork,NY, USA
AAS in Fashion& Merchandisingand Marketing, GPA:3.43 - Anticipated Graduation 2016