1. JOSEPH VIRGULAK
1257 Carriage Park
Franklin, TN 37064
(615) 342-9325
Jvirg44@gmail.com
SUMMARY
Obtaina challengingpositionwithopportunityforadvancementinacompanywhere I
can utilize myprovencapabilitiesdevelopedthroughexperience and education. Utilize
my managementskillstohelpclientsandinternal teamsasneeded.
EXPERIENCE
Oct. 1998 to Present AffinionGroup Franklin,TN
BillingOperationsManager Jun.2007 to Present
 Managed a billingteamof sevenemployeestoensure membersbillingsvolumesof
$500 - $800 millionwereprocessedandsenttomaximize revenue.
 Workedon billingsetupprocessesasnew client/processesinitiatefornew
marketing.Setupinterchange paymentprocessors
 Managed multimilliondollarclientpaymentprocessingconversion.
 Managed a fraudpreventionteamworkingwithseniormanagementandoutside
vendorsinan attemptto reduce fraudexposure andchargebackratios.
 WorkedcloselywithITexperts,projectmanagers,businessmanagersandsubject
matterexpertsinplanninganddevelopinganalytical methodsfordatacollection,
data variables,analysis,statisticsandpresentations.
Partner OperationsManager Nov. 2002 – May 2007
 Servedasliaisonbetweeninternal groupsandmultipletop-10financial institutions
to helpdrive keystrategicinitiatives.
 Ensuredcomprehensive visibilityintosubscriberenrollmentprocessing.
 Createdandmaintainedweeklyreportingprovidedtobothinternal andexternal
businesspartners.
 Coordinatedmarketingcodessetupfor2,500 campaignswithinestablishedSLA.
 Performmanycreditcard conversionprocessesforFifthThird,Chase Bank.
 Partneredwithmultiple internal groupstoimplement“downsell”program,
resultingin$1M inincremental revenueover2-yearperiod.
SeniorBillingAnalyst Oct. 1998 – Oct.2001
 Understandandensure the end-to-endbillinglifecycle,exceptions,chargebacks,
electroniccheckreturns,fee forservicesanddeclines.
 Ensuredthat all keyfunctions,includingcreating/sendinginvoices,monitoring
billingholdsandresolutionof billingrejectswere completedwithinestablished
SLAs.

2.  Re-configuredbillinglogicfromhightolow riskmerchantsetup,generatingannual
savingsof $1 million.
Sept.1984 to Aug.1998 Nash Engineering Trumbull,CT
Supervisor,Bill of Material/ECN Coordinator Sep.1993 – Aug.1998
 Provide directionandsupervisionof supportstaff
 Troubleshootandrespondtoquestionsfrommanufacturing,purchasing,marketing,
finance andMIS departmentsregardingpoliciesandprocedures.
 Correspondwithforeignsubsidiariesforimplementationof productchangesand
dispositionof stock.
 Involvedincertificationof ISO-9000 bydevelopingengineeringchange notices
(ECN’s) andbill of material standardizedprocedures.
 Provide monthlyinputto“Obsolete ProductsandPartsCommittee”todecide future
statusof identifiedproducts.
Bill on Material Analyst and SalesOrder Analyst Jan.1984 to Sep.1993
 Involvedinall aspectsof customerservice includingproblemsolving, interfacing
withsalesforce andmonitoringtosee thatall salesand service objectswere meet.
 Liaisonbetweenmanufacturingmangers,schedulersandpurchasingdepartmentsin
orderto supplypastsfor shippingdeadlines.
 Researchedandverifiedthatcorrectinputcodeswere accuratelyenteredinto
computersystem.
 Coordinatedpartsavailabilityinformationwithmanufacturingandpurchasing
departmentsinordertoachieve customerdeliverydeadlines.
EDUCATION
 Central CatholicHighSchoolNorwalkCT.
o HighSchool Diploma
 C.P.IComputerProgramingInstitute_Certifiedincomputerprogramming
 ISO-9000 CertificationProcedures
 OliverWrightMRP 2
 ProductionControl Planning
 ManufacturingProcesses
 SOXSarbanesOxleyAudits