Christine Johnson has over 15 years of experience providing technical support for various devices such as iPads, laptops, and iPhones. She has supported over 3,500 users and troubleshot issues with applications like Microsoft Office, Windows, Lotus Notes, and proprietary mobility apps. Johnson also has experience with networking tools like Ping, IPConfig, and Pathping to troubleshoot connectivity problems on devices and networks. Previously, she held various roles including computer technician, legal secretary, administrative assistant, and database administrator.

1. Christine Johnson
(248) 794-7049 - christine.johnson2015@yahoo.com
EXPERIENCE
Hewlett Packard Enterprises through Adecco May 2015 – present
Enhanced User support
 Provided technical support for iPad (models iPad 2 - iPad Pro), laptops and
iPhones for approximately 3500 users
 Experience supporting: Microsoft Office 2007 & 2010, Windows XP and 7, Lotus
Notes, Microsoft Outlook and Messaging and Mobility applications
 Troubleshoot and resolve issues with both proprietary and non-proprietary
applications (i.e. MobileIron, Lillylogin, Veeva)
 I have done troubleshooting on network connectivity issues on both laptops and
ipads. Internet Explorer, VPN & wireless on laptops and Safari, VPN and
wireless on ipads. Also on the iPads I support there is a VDI platform that we
support thus enabling us to remote into the ipads for further troubleshooting
and assistance.
PING Utility, Ipconfig/ifconfig (the ipconfig utility on Windows machines), &
Pathping/mtr
As with anyjob, the type of tools that are quickly available can greatly influence
the amount of time that it takes to complete a job. When troubleshooting a
networking issue, the amount of time that it takes to find and fix a problem
directly affect the wasted costs that it causes to any systemrelyingon the network
Hewlett Packard through Collabera February 2013-February 2015
Enhanced User support
 Provided technical support for iPad (models iPad 2 - iPad Pro), laptops and
iPhones for approximately 3500 users
 Experience supporting: Microsoft Office 2007 & 2010, Windows XP and 7, Lotus
Notes, Microsoft Outlook and Messaging and Mobility applications
 Troubleshoot and resolve issues with both proprietary and non proprietary
applications (i.e. MobileIron, Lillylogin, Veeva)
AAA/Barbeau Enterprises
Computer Technician 2011 & 2012
Relocated computers for users at new desks, including setup
Genesis10 October-November 2011
Computer Technician
 PNC Bank computer refresh – installation and setup of new pcs at 3 PNC Bank
locations
PictureMe Portrait Studio
Photographer 2008-2010
 Photography - all ages, familypictures, childrens pictures, creative shots,
editing and sales

2. Law Office Alpena, MI
Legal Secretary June 2003-2008
 Typing, filing, mailing, log of all documents received and worked on at the office,
lawyers calendar maintenance, filing documents at the local courthouse
Training and supervision over other secretary
General Motors/Contract Services Southfield, MI
Regional IT Managers Administrative Assistant
IS&S (Produce Product) Site Coordinator June 1999-March 2003
 Database administration General Motors (GM) OnLine tracking database
 Primary contact for Information Systems & Services (IS&S) in the plant,
assisting users with application and operating systemproblems.
 Liaison to Electronic Data Systems (EDS) GM OnLine project manager during
deployment of new hardware and operating system.
 Lotus Notes restructuring site manager
 Implemented training class for Lotus Notes Calendaring for staff administrative
assistants
 Tested and installed PeopleSoft at 3 GM plants
 IS&S (Produce Product) Site Coordinator responsible for monthly, quarterly,
semi-annual and annual verification and required documentation of systems
and users withinthe GMPowertrain group.
 Facilitate disaster recovery plan review for each system and schedule disaster
recovery plan walk through for each system.
Process IT and mainframe requests for 3 GM plants, assisted in preparation of
documentation necessaryto launch 4 plants to new online request system,assisted in
employee training withnew online request system
Y2K Database Administrator March - May 1999
Database entry for Y2K project for Controls Engineering
EDUCATION
Dorsey Business School, Madison Heights, MI
Computer Applications Specialist Degree