1. CHRISTIAN
R.
THOMPSON
CUSTOMER
SERVICE
PROFESSIONAL
MARKETING
PROFESSIONAL
PGA
PROFESSIONAL
616-­‐292-­‐2056
|
cthompson@pga.com
|
1615
Fuller
St.,
Grand
Rapids,
MI
49505
EXECUTIVE
OVERVIEW
Passionate
leader
who
loves
taking
on
new
challenges
in
the
sales
industry.
In
addition
to
being
a
distinguished
leader,
I’ve
gained
marketable
experience
through
internships
and
working
as
a
customer
service
associate.
I
possess
a
fusion
of
innovative
creativity,
collaborative-­‐driven
communication,
and
an
unparalleled
work-­‐ethic.
My
experience
motivating
my
team
members
while
having
a
great
time
in
the
process
gives
me
a
foundation
I
can
use
within
your
organization.
Education
Ferris
State
University
-­‐
Big
Rapids,
MI
49307
§
Degree
objective:
B.S.
in
Marketing/Professional
Golf
Management
§
Graduated:
May
2014
§
Dean’s
List
GPA
receiving
scholarships
for
academics
and
leadership.
§
Simultaneously
held
Executive
Board
positions
on
two
Student
Organizations
while
working.
§
TIPS
Certified
through
FSU
Food
and
Beverage
course
PGA
of
America
§ Player
Ability
Test,
Passed
September
2010
§ Level
One
Checkpoint,
Completed
July
2012
§ Level
Two
Checkpoint,
Completed
July
2013
§ Level
Three
Checkpoint,
Completed
November
2013
§ Graduated,
November
2013
§ Elected
Class
A
January
2015
EXPERIENCE
AND
ACCOMPLISHMENTS
Boyne
Highlands
Resort
The
Ross
Golf
Center,
Harbor
Springs,
MI
Assistant
Golf
Professional
May
2011
–
October
2015
• Assisted
with
day-­‐to-­‐day
business.
• Assisted
sales
of
$295,000
in
5
months.
• Coordinated
and
Administered
Corporate
Golf
Events.
• RTP
One
Client
Point
of
Sale
System.
• Supervised
and
Delegated
outside
staff
and
areas.
• Promoting
Boyne
Highlands
gaining
awareness.
• Built
displays
and
rotated
clothing
lines
and
displays
to
sell
merchandise.
• Customer
relations.
Marketed
and
advertised
member
tournaments
and
fundraisers.
• Conducted
Inventory
Management.
• Bartending
at
the
Country
Club
of
Boyne
for
member
events
using
squir

2.
MLIVE
Media
Group
Walker,
MI
Account
Executive
November
2014
–
May
2015
• Perform
administrative
and
production
tasks
associated
with
content
gathering
sales,
production,
and
fulfillment.
These
tasks
vary
by
percent
day
by
day.
• Work
directly
with
customers
to
gather
essential
information,
and
to
address
questions
and
issues
as
they
arise.
• Actively
participate
in
out-­‐bound
calling
promotional
and
sales
campaigns.
• Enter
and
track
advertising
and
content
information
using
a
variety
of
different
computer
and
software
systems.
• Review
and
monitor
the
accuracy
of
order
entries
and
scheduling,
being
proactive
in
resolving
problems
and
issues
before
they
cause
live
production
errors
or
customer
service
issues.
• Coordinate
and
facilitate
the
creation
and
gathering
of
digital
and
print
advertising,
including
working
with
internal
teams.
• Maintain
professional
working
relationships
with
all
customers
and
coworkers.
• Accumulated
sales
in
6
months
of
just
over
$750,000
earning
the
President’s
Club
Award.
Tournament
Players
Club
of
Scottsdale,
Scottsdale,
AZ
Merchandise
Operations
November
2012
–
May
2013
• Merchandise
operations
for
both
Golf
shops.
• Checked
in
and
tagged
all
inventory
for
both
golf
shops.
• Checked
in
and
tagged
all
apparel
for
the
Waste
Management
Phoenix
Open.
• Set
up
three
merchandising
tents
for
the
tournament
consisting
of
setting
up
displays,
maintaining
restock,
running
the
point
of
sale
system
and
tear
down.
• Managed
the
merchandise
tent
on
number
16
of
the
stadium
course
during
the
week
of
the
WMPO.
• Reaching
1.5
million
dollars
in
Revenue
for
the
WMPO
exceeding
our
goal
of
$700,000.
• Inventory
Management
quarterly.
The
Ryder
Cup
at
Medinah
Country
Club,
Medinah,
IL
Merchandise
Operations
September
6
-­‐
October
12,
2012
The
2012
Ryder
Cup
hosted
by
Medinah
Country
Club
was
one
of
the
largest
events
in
Ryder
cup
history;
with
record
setting
merchandise
sales
over
$14.5
million
across
a
seven-­‐
day
period.
• Active
part
in
the
team
selling
14.5
million
dollars
in
merchandise
over
seven
days.
• Assisted
customers
with
large
quantity
of
purchases.
• Assisted
volunteers
with
point
of
sale
system.
• Assisted
Vendors
including
Nike,
Imperial,
AHEAD,
Polo,
and
their
initial
displays,
and
restocking.
• Rotated
merchandise
to
increase
sales,
and
alleviate
traffic
throughout
selling
floor.
• Stocked
on
course
Kiosks
with
programs,
radios,
and
sunscreen.
• Set
up
and
dismantled
all
displays
while
maintaining
inventory
on
display
during
hours
of
operation.

3.
Katke
Golf
Course,
Big
Rapids,
MI
Assistant
Golf
Professional
April
2012
–
May
2014
Katke
Golf
Course
is
a
Ferris
State
University
owned
and
operated
public
facility.
Katke
is
home
to
over
250
PGM
students
at
Ferris
State
University
and
looks
to
increase
golf
awareness
in
surrounding
areas.
Katke
has
a
Top
100
Practice
facility
as
voted
by
Golf
Digest
Raters.
• Operate
golf
shop
using
EZ-­‐Links
point
of
sale
system.
• Assist
Head
Professional
with
organization
of
displays,
merchandise
and
inventory.
• Assisted
in
club
repair
including
re-­‐gripping,
loft/lie
adjustments,
re-­‐shafting,
and
measurement
of
swing
weights.
• Performed
tournament
set
up,
execution,
and
clean
up.
• Coordinated
and
Administered
Senior
League.
• Managed
a
golf
shop
that
earned
over
$300,000
in
revenue.
• Trained
new
staff.
• Food
and
beverage
operations/ordering/catering
and
daily
operations
at
the
halfway
house
Scott
Lake
Country
Club,
Comstock
Park,
MI
Outside
Operations
2007-­‐2010
Spring/Summer/Fall
Seasons
A
Grand
Rapids
golf
course
staple,
beautiful
Scott
Lake
Country
Club
and
Practice
Center
is
a
27-­‐
hole
public
facility
nestled
in
the
rolling
terrain
north
of
Grand
Rapids
in
West
Michigan.
In
November
of
2011
Scott
Lake
Country
Club
was
awarded
the
Michigan
Golf
Course
Owners
Association
"2011
Golf
Course
of
the
Year"
Award
and
in
February
of
2012
was
awarded
the
National
Golf
Course
Owners
Association
"National
Golf
Course
of
the
Year"
Award.
• Responsible
for
outside
services
and
training
new
staff
• Passionate
leader
setting
up
and
executing
tournaments.
• Set
up
for
five
to
ten
leagues
every
weekday.
• Set
up
for
100+
participants
in
outings.
Prepared
banquets
for
outings.
• Food
and
beverage
operations.
References
–
Upon
request.