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535 PINEHURST GLEN CT535 PINEHURST GLEN CT535 PINEHURST GLEN CT535 PINEHURST GLEN CT
O’FALLONO’FALLONO’FALLONO’FALLON,,,, MO 63366MO 63366MO 63366MO 63366
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OBJECTIVEOBJECTIVEOBJECTIVEOBJECTIVE
To obtain a position that will provide a challenging opportunity to contribute to efficiency, growth,
and profitability of the company I work for.
WORK EXPERIENCEWORK EXPERIENCEWORK EXPERIENCEWORK EXPERIENCE
US BANK - Lake St Louis, Missouri January 2013-Present
Sales and Service Manager
• Manage operations and staff of six (6) FTE including, customer service, reporting, audit, and
coaching.
• Account services including opening, closing, and maintenance of checking and savings, credit
cards, loans, domestic and international wires, and notaries.
• Customer Service Excellence Award - (Perfect customer service shops)
(2013) - Q3 (2014) - Q1, Q3, Q4 (2015) - Q1, Q2, Q3, Q4 (2016) - Q2, Q3, Q4
• Top District Performer
(2013) - Q3 (2014) - Q4
• Star of Excellence - Quarterly (Top 10% of Company)
(2014) Q4 (2015) Q3, Q4
• Star of Excellence - Annually (Top 5% of Company) (2015)
• Annual Pinnacle Branch – (Branch top 5% of Company) (2015)
• Over 100% in all campaigns since Quarter 1 of 2013
• 143% in Quarter 1 of 2015
• Passed all audits since 2013
US BANK- Des Peres, Missouri May 2012-Jan 2013
Branch Manager
• Managed in-store banking center with four (4) FTE
• Raised decile from ten to seven in three months by increasing revenue 12%.
• Increased non-interest income by 16.7% by reducing closed accounts.
• Increased customer service score from 35.3% to 72% in three months.
• Increased loan production by $320,000 quarter 4 of 2012.

2. US BANK – Hyde Park, Ohio July 2011-May 2012
Branch Manager
• Managed in-store banking center with four (4) FTE (in a six FTE branch)
• Raised decile from seven to four in six months through coaching and action plans.
• Increased net revenue by 15% in 4th quarter 2011, and 16.7% in 1st quarter of 2012.
• Increased non-interest income by 21.72% in 1st quarter 2012 from previous year.
• Above benchmark in 4th quarter campaigns, exceeding DDA production.
• Above benchmark in 1st quarter campaign with small business (600%), mortgage referrals
(200%), and DDA (137 opened accounts in 1 quarter).
• Increased customer service ranking from tier 7 to tier 2 from Oct 2011 to Feb 2012.
PERFECT TOUCH- O’Fallon, Missouri July 2006-July 2011
Owner
• Managed twenty-seven clients within the St. Louis area by organizing and cleaning their
homes.
• Directed two employees with training, follow-up, and relationship skills with clients.
• Developed relationships with clients and maintained all customers for 5 consecutive years
with strong referral base.
BANK OF AMERICA – Chesterfield, Missouri Jan 2001-July 2006
Customer Service Manager
• Co-managed the second largest banking center in the St. Louis region in Chesterfield, and
directed twelve (12) tellers, and four (4) personal bankers by training of conflict
management, and cross selling products and services.
• Increased sales above benchmark consistently, and increased rank from 36 to 2, in six
months by organizing a more efficient operation, and handling consumer and business
customer problems.
• Responsible for bank audit by conducting quarterly audits and scoring 10 out of 10 for three
consecutive years.
• Achieved top customer service manager award in 2004, and 2005

3. DAMAR TRAVEL – Ellisville, Missouri September 1998-January 2001
Manager
• Managed operations of a Branch including training, group travel for high school senior trips,
bank trips for senior citizens, cruises for company incentive and business trips, and speaker
for seminars, promotions and meetings.
• Provided sales and marketing for the Ellisville Branch as well as corporate headquarters in
Maryland Heights.
MARITZ TRAVEL – Maryland Heights, Missouri June 1992 – December 1996
Corporate Travel Consultant
• Travel Consultant for the May Company account
TRAVELTIME INC – Red Oak, Iowa June 1985 – June 1992
Owner
• Corporate and Leisure Travel Agency
• Provided Sales and Marketing, Group Travel, Travel Incentives for Businesses, developed
seminars, business meetings at hotels for businesses and physicians, and was public speaker
for many meetings and seminars.
• Trained on numerous computer systems.
• Traveled extensively with sales representatives, and corporate executives.
• Developed group travel for high school, and businesses including overseeing and directing
yearly trip for High School Choral group to Disneyworld, Disneyland, and booking with
Major League ballparks to sing National Anthem.