1. CURRICULUM VITAE
MANOHARA.T.V Mobile - 9740665446
#100, I Block SuvernnaSankeerna
KSRP Police QutrsKoramangala
BANGALORE – 560 034. Email ID – manohara.tumkur.vasu@gmail.com
Career Objective:
To take up the challenging career with lot of professional growth in a competitive work
environment to hone up my skills to perfection and to work with zeal towards climbing up
to success ladder along with the organization.
Technical Skills::
 Expert in computer Typing
 DTP
 Tally 6.3
 SAP CRM Application
 MS Office, Windows Operating System.
Strengths:
 Good communication skills
 Adaptability
 Patient and hardworking
 Always ready to learn new thing
 Believe in my self
Educational Qualification:
Education College /School Period
B.A G.A.SCollege 2006-2009
P.U.C M.E.S PU College 2004-2005
S.S.L.C R J H School 2002-2003

2. ACCENTURE SERVICES PVT Ltd.
HR – Employee Service
Well equipped Knowledge on below Application.
 SAP
 SAP CRM
 ISO
 DTS
 Right Now
 Archive Services
 Oracle
 Citrix
 VMware
 KANA
 Gateway
 CCCS
Career Experience
Organization : Accenture Services Pvt Ltd.,
Project & Designation : JAGUAR (HR)
From : January 2016 June 2016
Summary:-
Human Resource Advisor with practical knowledge of HR activities. Creative leadership
skills to achieve business objectives. Directs projects that improve efficiency while meeting
deadlines and budget and requirements.
Accomplishments
 Received summit awards for best performer of the team.
 Recognition by client for best performer.
 Received Thank you card from colleague for assisting/helping at work.
 Received award in talent hunt competition organized for BPO Bangalore.
 Received several Celebrating performance points for displaying best performances in different
events like best captain, training new joiners,
 Submitted process improvement ideas.
Roles and Responsibilities:
 Working on HR Transactions
 Sending weekly reports to client
 As part of HR team deliver the required services.
 Working on PeopleSoft/Oracle for updating/validating employee details.
 Calculating Pensions and other compensations of the employees.

3.  Handling outplacement services for employees.
 Do quality check for team members.
 Conduct refresher training.
Other Initiatives
 Part of Engagement Team, Creative Team, Fun Spoc
 Conduct different occasions for employee engagement programs like organizing ethnic day for
festivals, activities for Independence day, etc
 Conduct competitions across different deals and distribute prizes
 Have team bonding activities
Send fun mailers to team
Organization : Accenture Services Pvt Ltd.,
Designation : Senior Process Associate
From : 14th March2012 To 22nd December 2014
Key Responsibilities
 Billing & Invoicing for electricity and gas customers for domestic and commercial.
 Processing of Cancel Re-Bill, Cancel Re-Bill Part-2 ,Cos Loss, Cos Gain,MIA,Home
move & Move in Nill Advance ,Final Meter read, Missed MEX or Product Change,
 To Processing of Migrated Invoice Adjustments
 To Verifying the Exceptions and source in CRM Notes & DTS Flow Monitor for
Processing purpose
 Leaving The Detailed Notes in CRM Notes & ISU
 Amending the reads as per Customer & Data Collector Information
 Sending Conflicting Read Letters to Customer through Letter Merge
 Booking Service Orders & Raising the Internal Tasks
 Verifying Billing blocks on the accounts
 Sending Mails to Plausibility floor walkers for Meter units alignments
 Handing off the exceptions to Onshore team which is Unable to process the accounts
 Estimating the Meter readings by using Forecasting Calculator
 Forwarding the Pending Exceptions to Concern RCD-Numbers
 Processing of Prepayment & Credit Plan Exceptions
 Finding the source by using ICS tool for Nill advance
 Updating Clients customers Details In CRM Identification Documents
 Generate Account s Performance review report on daily basis as per client needs.
 Follow up with Onshore & Offshore Teams to provide sufficient accounts information
Additional Responsibilities
 Meeting the client targets as per the weekly schedule
 Sending the clarification e-mails and to complete within the deadline
 Updating Query Tracker & Escalation Log
 Sending out suggestion for process improvement
 Sharing our thoughts about process flow
 Achieved Star of the Month Award
 Achieved the expected Client’s Quality as per the requirement
 Achieved Completed Files Per Hour as per the Client’s requirement

4. VIRGIN MEDIA (MAPLE)
Handling the customer requirement information and mobile tariff plans and handset related
information.
ALLSEC TECHNOLIGIES
Six months of experience in “ALLSEC” Tech BPO call center.
Key Responsibilities
 Handling the Karnataka customer calls for DOCOMO Process,
SERCO BPO
Six months of experience in “SERCO BPO” call center
Key Responsibilities
 Handling the India customer calls for DOCOMO Process,
Language Known:
 English, Hindi, Kannada, Telugu, Tamil
Hobbies:
 Listening to music and playing chess
 Playing cricket and basket ball
Personal details:
Father’s Name : VASU
D.O.B : 09th JAN 1988
Sex : Male
Martial Status : Married
Nationality : India

5. Declaration:
I do hereby declare that the details made above are true to the best of my knowledge and
belief.
Date: - Yours sincerely
Place:-Bangalore {MANOHARA.T.V}