1. Surya Teja Kulkarni
Mobile: +91 9052051150
Email: surya.kalakuntla2@gmail.com
PROFILE SUMMARY
 One Year of experience in Oracle PLSQL in Telecommunications Domain.
 Four years of expertise in Tele Communications Domain with exposure in
Commercial Voice Line of Business, Invoice Billing, Service Quality testing of
providers.
 Two years of expertise in Insurance Domain with exposure to Property &
Casualty line of business
 Possess strong data interpretation skills and solution designing expertise aptly
displayed through various roles in Operations, Quality, Workforce, Reporting
and Project Management.
TECHNICAL SKILLS
 Have good knowledge on Oracle SQL/PLSQL
 MS Excel
 Windows Troubleshooting
CERTIFICATIONS
 Lean Six Sigma Green Belt certified from Tata Consultancy Services
 Certified on Level-1 Insurance Certification from Cognizant Training Team
WORK EXPERIENCE
Current Employer:
Employer : Tata Consultancy Services
Role (in IT) : Developer
Function : Tele Communications
Period : 1st November, 2015 – till date
Project Overview : Our Client provides voice, connectivity and messaging,
roaming and mobile financial services to over 700 fixed and wireless carriers and
service providers, including more than 400 mobile operators worldwide.
They maintain a JAVA based application for DBMS and Billing system. I take care
of the below responsibilities with my PLSQL knowledge.
Responsibilities:
 Technical Designer and developer as per business requirements
 Technical analysis on impacted functionalities
 Designing solution for system enhancements/ fixes raised through Change
requests and confirming for client concurrence on Functional Specifications &
approach for Implementation.

2.  Prepared configuration documents and test cases
 Dealt with client issues related to system design as well as to business and
suggested process changes.
Role (in BPS) : Team Leader (Operations)
Function : Tele Communications
Period : 27th April, 2011 – 31st October, 2015
Responsibilities:
 Managing a team of 12 associates
 Manage process work load allocation and ensure its completion within agreed
SLA
 Conduct daily meetings with team and discuss about MTD performance and
targets for the day
 Conduct One-One feedback sessions with associates on monthly basis, discuss
performance and set future targets
 Periodic review of process SOPs and make necessary changes as and when
required
 Coaching and Mentoring associates as per their aspirations
 Deliver reports on daily basis to management on team performance
 Prepare cross skilling plans and drive them to increase versatility of team
 Create EWS report of team on monthly basis, based on One-One session
outcomes and forecast attrition
 Perform RCA on defects and create Corrective and Preventive Action plans
 Periodic review of process related documents and ensure they are up to date
as per Compliance requirements
 Work with Process Excellence team in identifying Process Improvement
Opportunities
 Quality Checking Invoices created in the day and revert for corrections
Previous Employer 1:
Employer : Cognizant Technology Solutions India Pvt. Ltd.
Designation : Senior Process Executive - Data
Function : BPS - Property and Casualty Insurance
Period : 13th October, 2008 – 2nd March, 2011
Responsibilities:
 Update Auto Insurance policies as per customer request and send updated
paperwork to client with new premium details
 Verifying and updating accident & violations information of the insured as per
Underwriter requirements
 Cancelling policies as per insured request and/or non-payment of policy
premiums

3. ACHEIVEMENTS
 Transitioned a project to Hyderabad under Commercial Voice Line of Business
from Belgium.
 Received eleven Star Performer Awards which are awarded for best performer
of the month and Client Rewards for Best Trainer of 2015.
KEY SKILLS
 Good Written and Spoken English skills
 Good Training and Managerial skills
 Data Interpretation skills
 Experienced in data reporting
 Responsible towards work
PROCESS IMPROVEMENTS
 Developed Excel VBA based automations for various process which helped in
reducing AHT and increasing Accuracy of the team
 Acting as Process Improvement Lead for all the automations for my LOB from
Transaction Quality team
EDUCATION
Program or Course Percentage Dates
SSC 69 % 2003
Intermediate- (CEC) 71% 2005
B.Com 61% 2008
INTERESTS
 Reading Books
 Travelling
PERSONAL DETAILS
Date of Birth : 13th March, 1989
Gender : Male
Languages Known : Telugu, Hindi and English
Nationality : Indian
Passport No : H0551273
Father Name : K Madhukar Rao
Address : Flat- 5207, 5th Block, Janapriya Mahanagar,
Meerpet, Balapur X Roads,
Hyderabad- 500071