Cheryle King is a senior facilities leader with over 20 years of experience in facilities management, operations planning, project management, and business development. She has a track record of leading teams to deliver customer services on time, safely, and in compliance with regulations. She is skilled in developing collaborative relationships, continuous process improvement, budgeting, policy development, and client satisfaction. Her experience includes positions as Director of Sales and Business Development, Corporate Compliance Manager, and various facility management roles.

1. CHERYLE L. KING
15723 Crystal Grove Houston, Texas 77082 | Email: King_cheryle@yahoo.com | (832) 297-8962
SENIOR FACILITIES LEADER AND CHANGE AGENT
▪ SUPERIOR OPERATIONS PLANNER ▪ RESOURCEFUL ADMINISTRATOR ▪ RELATIONSHIP MANAGER
Tenacious, Resourceful, High-Energy Manager with extensive experience in tactical planning, profit and loss operations and
outstanding customer relationship and vendor management
Lead, Manage and Motivate Diverse Teams to deliver all customer services timely, safely and in compliance with all state,
national and international regulations
Builder of Collaborative and Effective Working Relationships with internal and external stakeholders at all organizational levels
Demonstratealaserfocuson results withexcellentcommunication,analytical,andproblem-solvingcapabilities,resultinginmassive
and measurable process improvements
 ProjectManagement
 ContractNegotiation
 Continuous ProcessImprovement
 OperationalCompliance
 OSHASafety Standards
 BuildingManagement
 Preventative Maintenance
 PredictiveMaintenance
 BudgetDevelopment
 Policy&ProcedureDevelopment
 Executed Large/Small Scale
Moves
 Effective Leadership
 EmployeeDevelopment
 ClientSatisfaction
PROFESSIONAL EXPERIENCE
RACConferenceCenter,Houston,Texas, 2014–2016
Director of Sales and Business Development
 Developedandimplementedabusinessplanfor RAC to generaterevenue throughconference/meetings/bookingsandrentalsof
conferencespaceforameetingfacilitywith16,000S.F.ofspace,yielding$750,000annually
 Administerannual budgetby trackingrevenueand expendituresandmaximizingprofitabilitythroughrevenue development,cash
controlproceduresandexpensereviews.
 Provide leadershipanddirection tostaff includingbutnotlimitedtoday-to-day operations,setting goalsand objectives,making
employmentdecisions,deliveringopportunitiesforgrowth anddevelopment
 Createand implementacomprehensiveandintegratedmarketingplanincludingprint/onlinepromotional collateral,advertising
campaigns,website,socialandotherdigitalmedia pressreleases,multi-mediablogs,Googlerankings,and magazinearticles
 Managed staff to ensuresthat RAC services providedwere of exceptionalquality
 ManagedtheConferencescheduletomaximizetheuse of dates, spaceandstaff
 Cultivated relationshipswithinthecommunity,professionalorganizationsandotherentities to promote RAC
 Monitorstrendsin the meetingmarketandconferencecenterindustryandrecommendednewconceptsandstrategies
 Consultedwithclientsto definemeetingobjectives;determinemeetingandfunctionspacerequirements;negotiated,preparedand
reviewedcontractswithclientsandmanagedallcatering,setupsandvendors
 Reviewedcustomersatisfactionevaluationsandensuresthat follows-upwithclientsaremadeafter event for feedback;shares
customer’sfeedbackwithstaff andrecommendschangestoproceduresandoperationstoimprovelevel of customerservices
 DesignedcustomsalessoftwaremodulesinACT softwaretointegratecomplexcontracts,beverageeventorders,quotationsand
reportingforsalestrendingandrevenuetracking

2. KingscrestConsultancyLLC,Houston,Texas,2013-2014
Consultant
 Developedfranchisemanuals,operationsmanuals,procedures,andtrainingprogramsforcompaniesto achieveindustrycertifications
and created sustainabilityprograms to maintain compliance for those certifications
 Designedallworkplanstoachieveallcomplianceobjectives,evaluatedallcomplianceprograms,performedregularriskassessments
to audit effectiveness and recommended enhancements as needed
Aztec Facility Services, Houston, Texas, 2011-2013
Corporate Compliance Manager/Area Manager (ExxonMobil Houston Area Facilities)
 Instrumental in the organization’s successful achievement of CIMS and Green Building Certification with Honors
 Developedandimplemented newcorporateprocedures,centralizingcompanyinformation.Withinoneyearthisinitiative increasedthe
number of RFP opportunities by45% while meeting all OSHAand CIMS industrystandards
 Created and implemented training programs and implementation a new skills certification program for field and corporate staff
 Managed P/L responsibilityfor 7 Houston area operations
 Excellentrelationshipmanager.Managedemployees,coordinatedworkeffortswithotherbusiness units, and represented Aztec and
Exxon Mobil in the business community
 Achievedthecompany’sbestsafetyrecordinvolvingaclientproprietarysafetyprogram, exceeding client expectations in 2 years of
safety audits achieving the President’s Award for safetyexcellence for 2 consecutive years
 Developed strategy and implemented a plan to develop and top-grade field staff for Houston Area Operations resulting in a more
stable work environment and reducing turnover rate of technical field staff by50%
 Implementedanewcleaningprogramforclients,resultingin a65%improvementincleaningtimesand100%improvementinperiodic
work for client
Global Industries, Houston, Texas, 2007 - 2011
Facility Manager
 Managedaconstructionprojectmovingstafffrom onehundredpercentclosedofficespaceto40percentopenworkspacesaving the
companyover $500K in leasing costs and another $500K in furniture costs bysourcing a bankruptcysale of furniture
 Managed small, medium, and large scale moves utilizing in-house and contract staff
 Managedsafetyperformanceofdepartment;reducingriskbyprocuringappropriatemovingequipmentandimplementingergonomic
workpracticesforofficemovesandshippingandreceivinglistpractices
 Negotiated all leaseagreementsfortheHoustonfacilityto reduceoperationsexpenses
 Developedanemergencypreparednessplanforthecompanyto reducefinancialriskandprovideredundantconnectivityforbusiness
continuity
 Managed large scale meetings and conference services providing consultation for setups, catering, equipment, and staffing
 Renegotiatedkeycontractswithfurniturevendorstobuyusedversus newsystemsfurnitureyieldinganannualcostsavings of $1.6M
Crothall Business & Industry, Houston, Texas, 2005 - 2007
Director of Business Services, (BP Westlake)
 Led and managed multiple business units providing services for 6,000 customers of an Oil and Gas facility
 Maintained superior service levels above 97% for three years while customer base increased from 3,000 to 6,000 in one year
 Developed qualitysystems and continuous improvements to improve deliveryof conference services
 Teammemberondesignandconstructionproject6floorTradingfacilityproviding construction support to improve space utilization

3.  CreatedandmanagedRFPs for bids; managed contracts for food services, shipping vendors, in-house graphics vendor, imaging
vendors, and fleet copiers
 Influenced a shift in companyculture placing high value on safetyas a priority
 Conducted records management inventory of all staff record holdings to include logbooks, research investigations, protocols,
equipmentcalibrations,SOP’s,QA&QCmanuals,studiesfilesandotherofficialdocuments to ensure that the records management
program andprocedureswere in compliance with mandated directives. Managed document destruction program throughout the
companyand successfullyrefined and implemented new records management procedures for maintaining records
 Maintained conference services for 50+ conference rooms in the Westlake campus
IDC Facility Services, Houston, Texas, 2003 - 2005
(Vinson & ElkinsLaw Firm)Facility Manager
 Managed all facility services support for service work orders, including the establishment of a call center for service requests.
Managedconferenceservicesforlawyersprovidinguniquesetupsforcourtroommock-ups,largeandprestigious catering for events,
developed conference room booking system
 Instrumentalincreatingprocessimprovements,includingimplementingcallcentersoftware;mappingsiteandservicesforoff-site call
center support team, therebyimproving overall service levels
 Designed Asset Management Database, developed and rolled out procedures for complete asset cycle program
 Improved reportingprocessbyredesigningstructureofdatausing MS Access and setup templates for client providing readyto use
informationatanygiven time. Reducedthereportpreparationtimefrom 7individualreportsand10hourspermonth to 3 reports and
a 2 hours per month
Shell Oil Company, Houston, Texas, 2000 - 2003
Central Business District Greenspoint Facility Manager
 Responsible for the design and construction for 850,000 S.F. of space in various buildings in the Central Business District and
Greenspoint areas. Led team for CAFM design, implementation, and web interface design for space planning
 Managed facility related work requests for Equiva Services; a service support business unit supporting Shell, Saudi Aramco, and
Texaco
 Utilizedprojectmanagementmethodology(PMI)toworkwithcoreteam memberstoimprovecustomerdeliveryprocesses,increasing
qualitymeasurement of KPI by40% and reducing construction punch list to 0
PROFESSIONAL DEVELOPMENT AND EDUCATION
RiceUniversity,AdvancedProjectManagement,Houston,Texas,2001
CurrentlyEnrolled atStrayerUniversitypursuing aBachelorsofBusinessAdministration,MinorinManagement,ConcentrationinProject
Management