3. The Steps Are :
TQM Process
Process Management Framework
Design Work Process
Process Control
1
2
3
4 Process Improvement and Methodologies
4. Business Processes
Business
Process
Customers
in here
Market Knowledge on
the product
Strategic Planning
Business Development
Planning, Marketing
Planning, Development
Planning, or long term
planning
Managing information
The use of IT, measuring,
analyzing performance,
training
Future Plan
Prediction of future
business, business
expansion, enhancing
cash flow
5. Categories of Business Process
2 MAJOR TYPES OF PROCESS
Value Creation Process Support Process
Daily Operations
Finance and accounting,
facilities management, legal
services, human resource
services, administrative
services
Depends on organization
levels
Horizontal and vertical,
project management based on
time frame
sometimes called core product
relate to company’s competencies
strategic objectives
• creation on customers
satisfaction
•Major impact on company’s
goals
Include fundraising, media relations
and policy advocacy
Example in universities
6. Process Management
Frameworks
PROCESS
FRAMEWORK
Process management
involves :
END TO END PROCESS
CONSIST OF 3 IMPORTANT
ACTIVITIES ; DESIGN, CONROL
AND IMPROVEMENT
IDENTIFIYING
IMPROVING
PDCA CYCLE ( PLAN DO CHECK
ACT
PLANNING ADMINISTERING
REPEATABLE AND
MEASUREABLE
7. PLANNING FOR PROCESS
THE BASIC APPROACH TO PROCESS DESIGN (END TO END
STAGES)
STAGE1 STAGE 2 STAGE 3 STAGE 4
STAGE 5
8. Quality Control
By Japanese Guru
Quality
Control
Cycle
By Ishikawa
In
Japanese
known as
Kaizen
Start with
minor error
Focus on small gradually and orderly
improvement and frequently done over
time with minimum financial investment
Quick
Improvement
9. Quality Control by
Ishikawa
Voluntary
members
Lead by small
groups
Reducing
defects
Description of
the contents
Trainings
Recognitions
Cause effect
diagrams
Pareto
charts
Quality
Control
Cycle
Methods
Text in here
10. Steps in Quality Control Circle
Problem Identification
1
2
3
4
List various problems
Problem
selection
Problem analysis
Alternative
Solutions
Plan for action
solution and
implementation
Choose the most important
problems
Problem analysis (SWOT
Analysis)
Solutions from the analysis
11. Deming Cycle in Process
Improvement
PLAN
REPEATABLE AND
MEASUREABLE
REPEATABLE AND
MEASUREABLE
PDCA CYCLE ( PLAN DO CHECK
ACT
Review the current situation
DO ACT
CHECK
REPEATABLE AND
MEASUREABLE
REPEATABLE AND
MEASUREABLE
12. The Deming Cycle
Detailed Steps in Deming Process
Plan Do Study Act
A B C D
Define Pilot Study Result Solutions
13. Breakthrough Improvement
through BENCHMARKING
Stretch The
GOAL
3. Reengineering
Creative thinking and Break Away
old tradition cost quality and speed
2.
Process
benchmarking
1. Conception
2. Planning
3. Preliminary
data
1.
Competitive
benchmarking
