Chapter 5
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This document outlines the learning objectives for a lesson on listening. It discusses understanding the listening process by describing the stages of listening and the four main types. It also covers barriers to effective listening such as environmental and personal factors. Finally, it addresses improving listening competence through active listening, critical listening, empathetic listening, and creating listenable messages.
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2. It also discusses other important aspects of speaking such as self-monitoring and repair, automaticity, fluency, managing talk, and the knowledge that speakers require.
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The document outlines the roles and responsibilities of an effective facilitator. It provides "not to do" and "to do" lists for facilitators. The "not to do" list includes dominating the group, pushing personal agendas, and telling inappropriate stories. The "to do" list suggests exhibiting confidence, using relevant stories and examples, observing participation, and being available to discuss exercises. As a facilitator, one is responsible for setting discussion standards, prioritizing the workshop environment, managing timing, and paying attention to group behaviors.
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Speaking is an important part of language learning, not just the product of it. Instructors teach strategies to help students expand their knowledge and confidence, including using minimal responses, recognizing scripts in common situations, and having phrases to discuss the language itself to check comprehension. These strategies give students predictable language to use in exchanges and help them learn to anticipate and vary responses. Instructors also create an environment where students can practice clarifying in a safe space to build skills for communication outside the classroom.
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The document discusses effective communication strategies for the classroom. It emphasizes the importance of communication between instructors and students as well as among students. Specific tips are provided for presentations, visual aids, group work, interpersonal communication, and developing a supportive class climate. Cultural differences in communication styles are also addressed. The goal is to model and teach students how to communicate effectively.
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Oral communication is important for developing students' proficiency and communicative competence. Developing fluency requires components like pronunciation, suprasegmental teaching, and combining approaches. Students need constant exposure and practice to build fluency. There are three modes of practice: imitation, rehearsal, and extemporaneous speech which can increase speaking rate and reduce hesitations. Developing fluency also involves selecting discussion topics, giving peer feedback, and limiting teacher interference.
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The document discusses different kinds of oral texts or "talks" and their purposes. It identifies small talk, which maintains social relationships, light-control talk to motivate through persuasion, heavy-control talk to regulate through blame, search talk to gather information, and straight talk to facilitate problem-solving and emotional expression. Examples of purposes for each type of talk are provided. The document instructs learning activities where students will watch video examples of oral texts and write summaries of their comprehension.
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2. It also discusses other important aspects of speaking such as self-monitoring and repair, automaticity, fluency, managing talk, and the knowledge that speakers require.
3. Additionally, the document differentiates between different types of spoken language such as monologue and dialogue, and identifies several factors that can make speaking difficult such as clustering, redundancy, reduced forms, and interaction.
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The document outlines 7 communicative strategies: 1) Nomination is establishing a topic collaboratively; 2) Restriction refers to any speaker limitations; 3) Turn-taking can give unequal opportunities if some speakers take more time; 4) Topic control is affected by formality as in meetings where only the chair directs speakers; 5) Topic shifting moves the conversation from one topic to another; 6) Repair addresses problems in speaking, listening, and comprehending; 7) Termination involves expressions that end a topic with the initiator typically responsible for signaling the close.
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The document discusses strategies for teaching the four language skills: listening, speaking, reading, and writing.
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Ch 2
This chapter discusses the budget cycle process, which includes executive preparation, legislative approval, budget execution, and audit/evaluation phases. It identifies the key individuals involved in each phase, such as the chief executive who sets policy priorities, budget officers who analyze spending requests, and agency directors who submit budget justifications. The chapter also contrasts political versus technical approaches to defending a budget proposal and emphasizes presenting spending requests that align with organizational goals and priorities.
Ch 3
The document discusses components of personnel services and operating budgets. It identifies the main components as salaries, fringe benefits, and operating costs. It distinguishes that personnel services include wages and benefits for employees, with benefits including items like pensions, insurance, and paid time off. Operating budgets cover recurring operating costs needed to conduct business, like supplies, utilities, and equipment. The document provides details on calculating costs like FICA, Medicare, and pensions in personnel budgets. It also compares incremental, performance, and program budget formats for operating budgets.
Ch 4
This document discusses preparing a capital budget and capital improvement plan. It identifies the key phases of a capital budget as planning, budget analysis/project evaluation, and acquiring/managing funds. A capital improvement plan is a spending plan over 3-5 years that identifies high-cost projects. The document discusses justifying, prioritizing, and defending proposed capital projects, as well as different financing methods like pay-as-you-go and debt financing using bonds or loans.
Ch 1
This chapter discusses public sector budgets, including their purpose, types, revenues, expenditures, and accounting methods. It describes line-item, program, and performance budgets and explains the differences between governmental, proprietary, and fiduciary funds. The key functions of budgets are outlined as accountability, control, and planning.
Ch 5
This document discusses various sources of revenue for state and local governments. The top source is taxes, including property taxes, income taxes, sales and use taxes, and excise taxes on items like alcohol and tobacco. Other sources covered include user fees, impact fees, intergovernmental transfers, licenses and permits. The document explains how property tax rates are set through assessing property values, establishing a millage rate, and collecting taxes. It also provides examples of calculating property tax amounts.
Ch 6
This document discusses various budgeting techniques and analytical models for forecasting revenues and making financial decisions. It identifies key factors to consider when forecasting revenues, such as focusing on large revenue sources and historical data. It then compares and contrasts different forecasting models, including status quo, extrapolation, multiple regression, judgmental, Delphi, time-series, and econometric models. Finally, it outlines several financial decision making tools like cost-benefit analysis, cost effectiveness analysis, discounting, rate of return, payback method, breakeven analysis, productivity analysis, and multiple regression analysis.
Ch 7
This document discusses various financial management methodologies for governments including cash management, risk management, procurement, cutback management, and debt management. It provides information on measuring financial condition, detecting operating deficits, cash budgeting, economic ordering quantities, and developing debt management policies. The goal is to help governments maintain service levels, withstand economic disruptions, and meet demands through effective financial administration practices.
Ch 8
This document discusses effective methods for communicating data, including comparing and contrasting different tools for displaying data like tables, scattergrams, line graphs, pie charts, bar charts, and trend analysis. It also examines determining data quality and sources. The document lists common tools used in data analysis and presentation such as spreadsheet, word processing, presentation, statistical, and business intelligence software.
Grammarly Registration & Use Instructions
Grammarly is a free premium tool for SUNY Canton students to check assignments for grammar, spelling, and plagiarism errors before submission. Students should create a Grammarly account with their school email for access. When using Grammarly, students should upload their document, verify they have the premium version, and attach a screenshot of the Grammarly summary to their assignment file.
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This document discusses managing digital business transformation and growth hacking. It provides learning outcomes on critically analyzing an organization's transformation journey, reviewing approaches for digital transformation, and producing growth hacking and analytics plans. The document also defines key terms, presents frameworks for digital transformation and growth hacking, and discusses measuring the effectiveness of digital businesses.
BSAD 372 - CH 9
The document discusses approaches for analyzing customer experience and designing digital business systems. It covers topics like workflow management, process modeling, data modeling, client-server architecture, user-centered design, use case analysis and design principles. Key aspects include understanding customer journeys, analyzing requirements, improving interfaces and balancing usability/security with costs. Diagrams illustrate concepts like system architectures, data modeling, site structures, scenarios and audience types.
BSAD 372 - CH 8
The document discusses customer relationship management (CRM) and how digital technologies can be used to acquire, retain, and engage customers. It defines e-CRM as using digital technologies like the internet, databases, and mobile devices to improve customer knowledge and satisfaction across a customer's lifecycle. The document also outlines several applications of CRM like sales automation, customer service management, and campaign management. It provides examples of frameworks that companies can use to build online relationships with customers and analyze customer data.
BSAD 372 - CH 7
This document discusses strategies for digital marketing. It begins by outlining learning outcomes around developing digital marketing strategies and plans. It then discusses issues around integrating traditional and digital marketing approaches. The document provides definitions of digital marketing and explores how various e-tools can support marketing objectives. It also analyzes frameworks for digital marketing plans and objectives. Finally, it evaluates options for varying the marketing mix for digital channels.
BSAD 372 - CH 6
This document discusses supply chain management and e-procurement. It defines key terms like supply chain management and examines how information systems can support supply chain management and e-procurement. It also explores different procurement methods and how to evaluate their potential for cost savings.
BSAD 372 - CH 5
The document discusses digital business strategy and its relationship to other organizational strategies. It provides learning outcomes, management issues to consider, and describes different forms of digital strategies for sell-side and buy-side e-commerce. Examples and models are given for conducting strategic analysis and developing a digital business strategy.
BSAD 372 - CH 4
This document discusses key issues organizations should consider in the digital environment, including legal, privacy, ethical, economic and technological factors. It covers constraints from laws and regulations, how to ensure customer trust and privacy, and assessing relevance of new technologies. Macroenvironmental factors like social trends, government policies, and technological innovation can impact digital business strategy.
BSAD 372 - CH 3
This document discusses managing a digital business infrastructure. It outlines key learning outcomes around understanding digital technologies used for infrastructure and the management required to maintain quality. Specific management issues are examined, such as risks of inadequate management and evaluating service models. Technical concepts are defined, like what parts of a URL indicate and types of infrastructure architectures. Potential problems for digital business users are also listed.
BSAD 372 - CH 2
The document discusses digital business, e-commerce, and online marketplaces. It covers topics such as evaluating competitors' and customers' online strategies, identifying different business and revenue models, and assessing intermediaries. The document provides learning objectives, case studies, diagrams, and guidance for analyzing an organization's e-commerce environment and opportunities.
BSAD 372 - CH 1
This document discusses digital business and e-commerce. It defines digital business as the transformation of key business processes through digital technologies, while defining e-commerce as digital and electronic transactions between organizations and third parties. The document outlines drivers for becoming a digital business, like increased efficiency and competitiveness, as well as barriers like risks of hacking or undelivered goods. It also discusses managing challenges of digital business, like explaining its scope to staff and evaluating digital capabilities.
CH 2 BSAD 310 Fall 2019
This document outlines key laws and regulations pertaining to human resource management, including those prohibiting discrimination and ensuring equal employment opportunities. It discusses topics like disparate treatment, disparate impact, sexual harassment, compensation legislation, labor relations laws, and the importance of organizations evaluating their legal compliance. The overall purpose is to describe the legal context of human resource management and various areas of legal regulation within the field.
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Chapter 5
- 1. LEARNING OBJECTIVES Understanding How & Why We Listen 1. Describe the stages of the listening process. 2. Discuss the four main types of listening. 3. Compare and contrast the four main listening styles. 5.1
- 2. LEARNING OBJECTIVES Barriers to Effective Listening 1. Discuss some of the environmental and physical barriers to effective listening. 2. Explain how cognitive and personal factors can present barriers to effective listening. 3. Discuss common bad listening practices. 5.2
- 3. LEARNING OBJECTIVES Improving Listening Competence 1. Identify strategies for improving listening competence at each stage of the listening process. 2. Summarize the characteristics of active listening. 3. Apply critical-listening skills in interpersonal, educational, and mediated contexts. 4. Practice empathetic listening skills. 5. Discuss ways to improve listening competence in relational, professional, and cultural contexts. 5.3
- 4. LEARNING OBJECTIVES Listenable Messages & Effective Feedback 1. List strategies for creating listenable messages. 2. Evaluate messages produced by others using competent feedback. 3. Discuss strategies for self-evaluation of communication. 5.4