This document discusses the micro-environment of online marketplaces and its implications for digital marketing strategy. It defines the micro-environment as the actors and their interactions that influence how an organization responds in its marketplace. It also examines how customers, competitors, suppliers, and intermediaries shape the immediate trading environment and issues organizations should consider regarding these groups in their digital marketing. The document also explores various models of online consumer behavior and the impact of the internet on traditional marketing channels.

1. CHAPTER 2
ONLINE MARKETPLACE
ANALYSIS : MICRO-
ENVIRONMENT
PREPARED BY : NUR AQILAH BT ZAINUDIN
BM240(3B)

2. Learning objectives
 Identify the elements of an organization’s online marketplace
that have implications for developing a digital marketing
strategy
 Evaluate techniques for reviewing the importance of different
actors in the microenvironment: customers, intermediaries,
suppliers and competitors as part of the development of
digital marketing strategy
 Review changes to business and revenue models enabled by
digital markets.

3. Introduction
 All organization operate within environment that influences
the performance of their business
 Organization that monitor, understand and respond
appropriately to changes in environment that have the
greatest opportunity to compete effectively in the online
market.

4. What is micro-environment?
The actor(stakeholder) and
their interactions which
influence how an organization
responds in its marketplace

5. THE DIGITAL MARKETING ENVIRONMENT
Micro-environment
Porter (1980)
or Kotler
(2001)
Known as “operating
environment”
Focus on the actor which
shape the immediate trading
environment
Include customer who needs and
wants are to be satisfied along
with competitor, intermediaries
and suppliers
Macro-environment
Known as “remote
environment”
Consist of economic condition, change
into international trade legislation,
technological and innovation, social
change and political
If ignored, could have significant
impact on future success of an
organization

6. ENVIRONMENTAL SCANNING AND ONLINE MARKETPLACE
ANALYSIS
CLICK
ECOSYSTEM
=============
==Describe
customer
behavior/flow of
online visitor
MARKETPLACE
ANALYSIS
=============
==Define nature
of competitive
market and
provide means of
online env
ONLINE
MARKET
ECOSYSTEM
=============
===Interaction
between differ
online system
with related
technology

7. ISSUES FOR DIGITAL MARKETERS
= access to digital platforms
= level of use of digital platforms
=behavior. Characteristic and profiles
= service expectation
= level of technology adoption
= integration and connectedness
= service provision
= trading relationships
= strategic intention
and planning
= resources and
capabilities
= performance
= supplier and
intermediary
relationships
CUSTOMERS
COMPETITORS
SUPPLIERS &
INTERMEDIARIES

8. EVALUATING
DEMAND LEVELS – ACCESS TO DIGITAL PLATFORM
Loation of
access
Type of
access:broa
dband
Type of
access:mobi
le

9. EVALUATING DEMAND LEVELS
# Broadband
# Mobile
Types of
transaction
= sales
= support
= forum
comment@ consumer
influence
@ type of
sites which
have
influence
LEVEL
INTERNET
ACCESS
Transa
ct
online
online
channe
l

10. CONSUMER CHOICE AND DIGITAL INFLUENCE
Consumer
choice is crucial
step in
purchase
process
Digital media
plays important
role
Using internet
Vital part of
research
process
Use at every
stage of
research
process

11. Business access and digital influence
#size of company
#industry sector and
products
#organisation type
(private, public,
government, not-
for-profit)
#application of service
(which business
activities do
purchased
products and
services support?)
#country and region.
# role in buying
decision
(purchasing
influence)
# department
# product interest
# demographics: age,
sex and possibly
social group
# role and responsibility
from job title, function
or number of staff
managed
VARIATION IN
ORGANISATION
CHARACTERISTIC
INDIVIDUAL ROLE

12. Online consumer behavior and implications for marketing
Customer
Scenarios
Online banking
persona 1 :
SWITCHER
Online banking
persona 2 :
START UP

13. EXAMPLE OF PESONA
First time buyer.
Penny Edwards, Age: 27,
Partner: Ben, Location:
North London, Occupation:
Sales Assistant
Part time Mum.
Jane Lawrence, Age: 37,
Husband: Joe, Location:
Manchester, Occupation:
Part time PR consultant
Single Mum.
Rachel Wilson, Age: 40,
Location: Reading,
Occupation: Business

14. CONSUMER BEHAVIOUR MODEL
EXPERIENC
E SEEKING
BEHAVIOUR
HIERARCHY
OF
RESPONSE
BUYING
PROCESS
MODEL
MULTI-
CHANNEL
BUYING
MODELS
TRUST-
BASED
MODELS
COMMUNIT
Y
PARTICIPTI
ON
MODELS

15. 1. Experience SEEKING BEHAVIOUR MODEL
Directed information-
seekers
UnDirected information-
seekers
Directed buyers
Bargain Hunters Entertainment seekers

16. 2. Hierarchy of response buying process models

17. 3. Multichannel buying model

18. 4. TRUST-BASED MODELS

20. Porter’s five forces
Power of
suppliers
Bargaining
powers of
customers
Extent of rivalry
between
competitors
Threat of
subsitutes
Threat of new
entrants
The business

21. Impact of internet on five competitive forces

22. TYPES OF PORTAL

23. NEW CHANNEL STRUCTURE
(a) Original situation
(b) Disintermediation omit
wholesaler
(c) Disintermediation
omitting both wholesaler
and retailer
Disinterm
ediation is
Removal
of
intermedi
aries

24. New channel structure
From (a) original situation to
(b) disintermediation or (c)
reintermediation or
countermediation
Reintermed
iation is a
Creation of
new
intermediar
ies
between
customer
and
supplier
Countermedi
ation is
creation a
new
intermediary

25. New channel structure
example of channel chain map for consumer selecting an estate
agents

26. Different types of online trading location

27. BUSINESS MODELS FOR E-COMMERCE
A summary of
how a
company will
generate a
profit
identifying its
core product or
service value
proposition,
target
customer in
differ market

28. SUMMARY
 We have explored each of the groups of actors in micro-
environment. From consumer perspective, we have identifies
variables that are likely to be the most effective foundation for
developing targeting strategies
 Suppliers and intermediaries have an important role to play in
digital marketing
 Considered the impact of internet on marketing channel