Chapter 11
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This document summarizes techniques for effective communication in business settings, including in-person interactions, meetings, telephone calls, and digital communication. It discusses using proper pronunciation and voice quality when speaking in person. It also provides tips for planning and leading productive meetings, as well as making efficient telephone calls, using cell phones appropriately, and managing voice mail effectively. Finally, it briefly introduces other digital communication tools commonly used in modern workplaces.
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Chapter 11
- 1. ENGL1312 BUSINESS WRITING CENTRAL TEXAS COLLEGE
- 2. CHAPTER 11 COMMUNICATING IN PERSON, IN MEETINGS, BY TELEPHONE, AND DIGITALLY Ch11 page 316
- 22. Guffey, M. E. (2007). Essentials of Business Communication Mason, OH 45040 Reference