The document provides guidance on conducting an effective interview with three key parts: opening, body, and closing. The opening introduces the interviewer, purpose, and issue. The body consists of different types of questions to ask such as direct, open-ended, closed-ended, and probes. The closing summarizes key points and allows the interviewee to ask questions. Effective interviewees answer questions clearly and concisely, ask for clarification, and turn negative questions positive.

1. CHAPTER 8 Interview

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