2. • Change management is an approach to shifting
or transitioning individuals, teams &
organisations from a current state to a desired
future state.
• Change management is the process, tools &
techniques to manage the people-side of change
to achieve the required business outcome(s)
3. • The change management process is the
sequence of steps or activities that a change
management team or project leader would
follow to apply change management to a
project or change.
• Change management processes contain the
following three phases:
• Phase 1 - Preparing for change
• Phase 2 - Managing change
• Phase 3 - Reinforcing change
