The document summarizes the transformation of IT management at California State University, East Bay from a decentralized model with fragmented resources to a centralized-coordinated/locally-directed model. Key aspects included establishing service level agreements, consolidating resources, standardizing operations, and improving support while maintaining local input. Initial challenges were addressed and early successes showed improved infrastructure, support, and coordination while giving leadership to local units.
Flexible Resources Project Management OfficeJason Carter
Flexible Resources provides experienced
programme directors according to your projects. Want to start a new business or planning to add some special sector to your existing one then we are here to support you with our programme directors to plan your programmes and successfully complete it.
IT Simplification Assessment PowerPoint Presentation SlidesSlideTeam
This deck consists of total of thirtytwo slides. It has PPT slides highlighting important topics of It Simplification Assessment PowerPoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. Our designers have included all the necessary PowerPoint layouts in this deck. From icons to graphs, this PPT deck has it all. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation.
IT Simplification And Modernization PowerPoint Presentation SlidesSlideTeam
Our topic specific It Simplification And Modernization PowerPoint Presentation Slides presentation deck contain thirty-three slides to formulate the topic with a sound understanding. This PPT deck is what you can bank upon. With diverse and professional slides at your side, worry the least for a powerpack presentation. A range of editable and ready to use slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates makes it all the more worth. This deck displays creative and professional looking slides of all sorts. Whether you are a member of an assigned team or a designated official on the look out for impacting slides, it caters to every professional field.
Flexible Resources Project Management OfficeJason Carter
Flexible Resources provides experienced
programme directors according to your projects. Want to start a new business or planning to add some special sector to your existing one then we are here to support you with our programme directors to plan your programmes and successfully complete it.
IT Simplification Assessment PowerPoint Presentation SlidesSlideTeam
This deck consists of total of thirtytwo slides. It has PPT slides highlighting important topics of It Simplification Assessment PowerPoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. Our designers have included all the necessary PowerPoint layouts in this deck. From icons to graphs, this PPT deck has it all. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation.
IT Simplification And Modernization PowerPoint Presentation SlidesSlideTeam
Our topic specific It Simplification And Modernization PowerPoint Presentation Slides presentation deck contain thirty-three slides to formulate the topic with a sound understanding. This PPT deck is what you can bank upon. With diverse and professional slides at your side, worry the least for a powerpack presentation. A range of editable and ready to use slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates makes it all the more worth. This deck displays creative and professional looking slides of all sorts. Whether you are a member of an assigned team or a designated official on the look out for impacting slides, it caters to every professional field.
Brian D. Voss - Kuali Foundation Applications and You!Kuali Days UK
Presented by Brian D. Voss, Vice President and Chief Information Officer at the University of Maryland at the Kuali Days UK conference, 30 October 2013.
The Connecticut Distance Learning Consortium (CTDLC) provides eLearning services and support for multiple platforms including Angel, Blackboard, and Moodle for K-20+ institutions. The CTDLC will review how it assists institutions in evaluating which LMS product is appropriate for their current and forecasted needs.
How Judson ISD Implemented and Tracks IT Metrics & Key Performance IndicatorsSteve Young
This presentation looks at the challenges around all the information technology staff sift through daily (or don’t as the case may be.) Judson ISD wanted to better track what it was doing and how it was doing, so we developed a web application KPI Dashboard to help our staff and customers see how our services and our staff are performing.
Want to learn more about Activity Based Costing or IT Delivery Services Transparency? Would you like to better communicate your Technology Services Catalog or articulate proper chargebacks to the Business Stakeholders?
The business demands Best-in-Class Solutions with a secure and reliable infrastructures with no downtime, and now the CIO can provide a portal view with comprehensive Business Unit Dashboards and custom Data Analytics reporting.
Slides from a presentation given by Chris Wright, Faculty Liaison Group Leader, University of Leeeds, at the UCISA event 'Understanding Users: Making the most of feedback' on 17 January 2007
In 2008, NSW DET began the implementation of a Services Oriented Architecture (SOA) that supported a number of high profile initiatives including: Connected Classrooms; their deployment of SAP and the modernization of TAFE systems.
Most recently, NSW DET has used their SOA infrastructure to enable the rollout of 260,000 laptop computers to students, eliminating tens of thousands of hours of effort and providing an improved service to their students.
Attend this seminar to hear from Phil Sherwin, Chief Architect for DET, on how DET approached the establishment of an SOA, the success they realised and the lessons learnt so far.
Lean IT... here's how we use activity based costing, total quality and process re engineering to drive quality up, cost down and redirect IT spend from support to strategic investments
1. Centrally-Coordinated/Locally-Directed: An Innovative IT Management Model for Decentralized Institutions John Charles Chief Information Officer California State University, East Bay Educause Western Regional Conference April 1, 2008
Dark Ages & IT Fiefdoms (pre-2004): Every College & Admin Division had their own IT tribe Enlightenment (2004-2005): Two Colleges, One Admin Division, & Library willing to test new IT management models Reflection Creating a New Future for IT@CSUEB (2006): Centrally-coordinated/locally-directed Transition Plan (2006) Service Level Agreements Living the New Model (2007-Present): IT Staff Values, Alignment & IT@CSUEB Strategic Plan Win-win Outcomes Lessons Learned
Next Provost Council meeting, delighted dean shares success story with other deans And, a second dean wants “in” CIO and second dean revise (tweak) the MOU 3 months later (1 st Quarterly Review) the dean and CIO are delighted with results Library plus one administrative division become frustrated with local IT management performance VP and University Librarian ask CIO for assistance CIO, Librarian, and VP revise (tweak) the MOU 3 months later (1 st Quarterly Review) the Librarian, VP, and CIO are delighted with results News of these successes spreads quickly; Reactions are mixed (some fear the potential loss of local control, while others welcome the opportunity to shift responsibility to the CIO)
IT management approach counter-productive Duplication of systems, hardware, software, services and efforts within colleges and admin units Fragmentation of services with consequent inequities in security, capacity, quality of service and end-user experience Loss of resources that could have been used for opportunity investments
President, CIO, VPs, Provost & Deans reached consensus on expanding this hybrid model to the remaining admin divisions and colleges
These values provide a framework for effectively working together and meeting the needs of the university community. They are ideals toward which we continue to strive in our daily efforts.
Key Indicators : Number of critical events per managed object. Percentage of technology costs accounted for in life-cycle replacement budgets. Total cost of ownership (TCO). Challenges : Recovery from several years of resource constraints. History of uncoordinated (ad hoc) funding and procurement decisions. Actions : Coordinate university-wide infrastructure service levels, standards, architectures, consolidation, and budget planning.
Key Indicators : Delivery cost per service. Percentage of faculty using each service. Faculty satisfaction. Challenges : Cottage industry culture. Communications, feedback, & consultation. 24x7 support. Actions : Smart classrooms as infrastructure. Blackboard performance enhancement. Instructional design assistance for technology integration. Self-service & self-help.
Key Indicators : Percentage of key administrative processes online. Percentage of key student services online. Percentage of students using online services. Student satisfaction. Challenges : 24x7 support. Actions : Access to PCs & network. Audit administrative processes and student services for online access. Redesign website for student audiences. Design for self-service & self-help.
Web Services – 2 levels…utilizing particular skill set more efficiently, and by grouping services can serve broader population (peaks and valleys of this type of work). Accessibility, knowledge sharing. Lot of quantifiable wins, also lot of small “personal” wins – computer from HR to UA (treating as infrastructure and 1 unit, cross-collaboration), all being serviced by same mgmt, bigger picture view