SlideShare a Scribd company logo
Director | Information Technology
William G. Hull
Charlton, NY 12020
billghull@gmail.com (518) 779-5647 (mobile) LinkedIn profile
Information Technology Executive
“Ownership in Delivering Business Value through People, Process and Technology”
Senior Professional with over 25 years of Information Technology experience. Strategic leader with a strong focus
on execution and delivering business value. Entrepreneurial-spirited team leader with experience in strategy,
program and project management, systems management, strategic planning, systems integration, operations
management and consulting experience in technology companies, manufacturing companies and numerous
organizations. Excel at motivating and energizing teams to deliver results which impact the bottom line. Throughout
my career consistently built high performing teams by driving high levels of emotional engagement and
collaboration.
Areas of expertise:
Senior level leadership, results focus, business relationship management, IT strategy, innovation, communications,
process reengineering, vendor management, international organization experience, project management, planning
and execution, motivation and mentoring.
PROFESSIONAL EXPERIENCE
Golub Corporation, Schenectady NY 3/15 – present
Director Network and Technology Engineering
Strategic Management and leadership driving the maturity of Golub’s infrastructure
Leadership:  Align and motivate teams with CIO strategy
 Managed a $1.2M Capex budget, $1.8M expense budget
 Delivered programs / projects and resourcing to drive next level org performance
 Evangelist for cloud solutions and services over in-house assets, when appropriate
o TCO and ROI
 Drove strategic vendor management, saved millions of dollars in costs
o Cisco Smartnet agreement $250k saved with $300k Cisco consulting “throw in”
o Negotiated $1.2M Capex spend to $800k
o Reduced telecoms costs by $300k
o Negotiated Pure Tier1 storage expansion from $850k to $150k
o Negotiated zero cost replacement of digital content displays, over $350k
o Negotiated over $2M Microsoft “true up” to ~$750k
o Negotiated IBM audit gap from $5M to $1.2M
People:  Directed/Managed 16 employees in the Network and Technology Engineering teams
 Numerous contractors and consulting partners
Accomplishments:  Managed a portfolio of over 50 projects
 Exceeded goals on milestone projects:
o WAN upgrade to Fiber technology across the enterprise
o new wireless platform in 140 store locations
o Physical to Virtual (P2V) initiative
 Collapsing end of life infrastructure
 Leveraging advantageous software licensing
Cameron International, Houston TX 4/06 – 11/14
Director Global Infrastructure
Senior Manager IT, Enterprise Projects
Strategic Management and leadership driving the maturity of Cameron’s global infrastructure
o implementation of an ITIL based ITSM solution
o deployment of ~500 digital media displays across 140 sites
 Implemented an ITDP program for recruiting 4yr college degreed graduates
 Established first Managed Services agreement for Unified Communication break/fix tasks.
Will be used as a model for future staff augmentation/outsourcing
 Mainframe upgrade
 Defined a Six Sigma 101 training program
Leadership:  First ever Director Global Infrastructure at Cameron
o Hired by the first ever CIO at Cameron
People:
 Established organizational charter: Standardize, Centralize, “Commoditize”, Insource /
Outsource, while driving transformation and continuous improvements
 Enabled growth and ability to scale from ~7,000 people to ~30,000 people, $2.5B to $10B
 Strategic planning and budgeting for global Infrastructure requirements
 Drove strategic vendor management
o SAP, IBM, HP, Dell, MS, BT, CyrusOne
 Transformed three silo’ d world regions to one global infrastructure team
 Established a global organization of 120+ direct, 50+ indirect
 Operation budget over $20M, Capital budget over $20M
 Organizational Change management
o Global infrastructure teams supporting 27,000 employees
o Processes and culture change
 Mentor/motivate cross-functional teams
o Analysts, Functional, Business, Management
o Partnered with offshore system integration company
 Vendor management, several multi-year multi-million dollar contracts
Accomplishments  Delivery/execution of a $6.5M Global Core Infrastructure Program
o Desktop strategy around lifecycle management
o Back end system architecture
o Global policy and governance
 Hardware and Software Asset Management
 Sustain and Transform of processes from operational to new product introduction
 Defined and implemented IT infrastructure Shared Services across the company
 Consolidated ownership of $10M/yr global desktop end of life program
 Working with CFO/CAO, established IT financial processes
 Implementation of a global Service Delivery and Management team (ITIL)
 Leveraged Six Sigma and ITIL frameworks
 Project setup, execution and measurement: RFI, RFP, POC, TCO, ROI, Contracts
 Established first ever Data Center co-location in NSAM. Defined strategy for EACR and
APME
 Consolidated servers across the globe to a virtual server environment in one data center
 Consolidate global networks into “One Network”
 Consolidated ownership for hundreds of “last mile” providers and internet breakouts
 Sustainment and Transformation of infrastructure core technologies
 Centralized 80+ Email servers and outsourced, equivalent of 16 FTE savings
 Consolidation of multi-networks, Savings in excess of $4M annual
 Co-location outsource of NSAM data center, Disaster Recovery and Business continuity,
with savings in excess of $250k annual
Emerson, St Louis MO 4/03 - 3/06
Program Manager - Independent consultant, Cincinnati Bell
Accomplishments:
 Consolidation of Emerson global corporate helpdesk silo’s into a cohesive service desk platform
implementing Oracle’s Support™ application, providing Telecommunications and IT infrastructure services
for the Emerson Electric Enterprise.
 Defining and aligning business requirements with the ITIL (Information Technology Information Library)
standards and best practices for IT Service Delivery and Service Management.
Interwoven Inc., Sunnyvale CA 1/00 – 4/02
 Manager Alliance Services - Americas
 Technical Account Manager - GE
Corporate, General Electric Company, Albany, New York 7/97 – 12/99
 Quality Process Leader, Six Sigma Black Belt
 GE.com Program Manager
 GE Travel Center, Systems Leader
Power Systems, General Electric Company, Schenectady, New York 2/91 – 6/97
 Operations and Technology, Desktop, Server and Email – leader
 Client/Server, Program Manager
 Systems Integration, Project Manager
Data General Corporation, Albany, New York 1988 – 1991
 Senior Systems Engineer
General Electric Company, Schenectady, New York 1983 – 1988
 Lead Systems Engineer
EDUCATION
Union College, Schenectady, New York
Bachelor of Computer Science
Major GPA 3.7
PROFESSIONAL
 PMP certification – October 2013 (expired)
 ITIL Foundation certification – 2008
 Member of Houston SIM chapter
 GE EIMP program, CIO nominated only program
 GE 6 Sigma, Black Belt certification
 Contract negotiation savings:
o Microsoft EA, over $3M savings
o BT: over $1.5M savings annual
o HP: over $3M savings annual
o IBM: over $2M savings annual
o Outsourcing Project resource augmentation: $600k savings

More Related Content

What's hot

Terrance Knecht Resume
Terrance Knecht ResumeTerrance Knecht Resume
Terrance Knecht Resumejeanneknecht
 
Terrance Knecht Resume
Terrance Knecht ResumeTerrance Knecht Resume
Terrance Knecht Resume
TerranceKnecht
 
Paul L Gue Resume
Paul L Gue ResumePaul L Gue Resume
Paul L Gue ResumePaul Gue
 
Get the Green Light to Go Greener
Get the Green Light to Go GreenerGet the Green Light to Go Greener
Get the Green Light to Go Greener
Bob Sawhill, CFM
 
Matthew Keane Profile
Matthew Keane ProfileMatthew Keane Profile
Matthew Keane Profile
Matthew Keane
 
Cisco Systems Case Study: The Architecture Review Process Improving the IT P...
Cisco Systems Case Study: The Architecture Review  Process Improving the IT P...Cisco Systems Case Study: The Architecture Review  Process Improving the IT P...
Cisco Systems Case Study: The Architecture Review Process Improving the IT P...
Susan Bouchard
 
Jeff Chugg Professional Resume - 01-23-2017
Jeff Chugg Professional Resume - 01-23-2017Jeff Chugg Professional Resume - 01-23-2017
Jeff Chugg Professional Resume - 01-23-2017Jeff Chugg
 
Who needs EA… when we have DevOps?
Who needs EA… when we have DevOps?Who needs EA… when we have DevOps?
Who needs EA… when we have DevOps?
Jeff Jakubiak
 
Nisfan Nawaz Resume
Nisfan Nawaz ResumeNisfan Nawaz Resume
Nisfan Nawaz ResumeNisfan Nawaz
 
James McIntyre - Resume
James McIntyre - ResumeJames McIntyre - Resume
James McIntyre - ResumeJames McIntyre
 
Linn gerald 3
Linn gerald 3Linn gerald 3
Linn gerald 3
Gerald Linn
 
New En Softek It Capabilities Brochure March 2011
New En Softek It Capabilities Brochure   March 2011New En Softek It Capabilities Brochure   March 2011
New En Softek It Capabilities Brochure March 2011harryatensoftek
 
Resume_Wilson_Gregory
Resume_Wilson_GregoryResume_Wilson_Gregory
Resume_Wilson_GregoryGreg Wilson
 
Cisco Systems Case Study: EA Foundation Delivers Mobile Service Value
Cisco Systems Case Study: EA Foundation Delivers Mobile Service ValueCisco Systems Case Study: EA Foundation Delivers Mobile Service Value
Cisco Systems Case Study: EA Foundation Delivers Mobile Service Value
Susan Bouchard
 
Michael fulton it architecture for non-architects
Michael fulton   it architecture for non-architectsMichael fulton   it architecture for non-architects
Michael fulton it architecture for non-architects
MAX Technical Training
 
Paul architect technical_leader_analyst_seattle_wa_resume
Paul architect technical_leader_analyst_seattle_wa_resumePaul architect technical_leader_analyst_seattle_wa_resume
Paul architect technical_leader_analyst_seattle_wa_resume
paneja
 
Resume
ResumeResume
Resume
tlknecht
 

What's hot (20)

Terrance Knecht Resume
Terrance Knecht ResumeTerrance Knecht Resume
Terrance Knecht Resume
 
Terrance Knecht Resume
Terrance Knecht ResumeTerrance Knecht Resume
Terrance Knecht Resume
 
Paul L Gue Resume
Paul L Gue ResumePaul L Gue Resume
Paul L Gue Resume
 
Get the Green Light to Go Greener
Get the Green Light to Go GreenerGet the Green Light to Go Greener
Get the Green Light to Go Greener
 
Matthew Keane Profile
Matthew Keane ProfileMatthew Keane Profile
Matthew Keane Profile
 
Cisco Systems Case Study: The Architecture Review Process Improving the IT P...
Cisco Systems Case Study: The Architecture Review  Process Improving the IT P...Cisco Systems Case Study: The Architecture Review  Process Improving the IT P...
Cisco Systems Case Study: The Architecture Review Process Improving the IT P...
 
Jeff Chugg Professional Resume - 01-23-2017
Jeff Chugg Professional Resume - 01-23-2017Jeff Chugg Professional Resume - 01-23-2017
Jeff Chugg Professional Resume - 01-23-2017
 
Who needs EA… when we have DevOps?
Who needs EA… when we have DevOps?Who needs EA… when we have DevOps?
Who needs EA… when we have DevOps?
 
Nisfan Nawaz Resume
Nisfan Nawaz ResumeNisfan Nawaz Resume
Nisfan Nawaz Resume
 
James McIntyre - Resume
James McIntyre - ResumeJames McIntyre - Resume
James McIntyre - Resume
 
Nachi Sharma
Nachi SharmaNachi Sharma
Nachi Sharma
 
Linn gerald 3
Linn gerald 3Linn gerald 3
Linn gerald 3
 
New En Softek It Capabilities Brochure March 2011
New En Softek It Capabilities Brochure   March 2011New En Softek It Capabilities Brochure   March 2011
New En Softek It Capabilities Brochure March 2011
 
Resume_Wilson_Gregory
Resume_Wilson_GregoryResume_Wilson_Gregory
Resume_Wilson_Gregory
 
Cisco Systems Case Study: EA Foundation Delivers Mobile Service Value
Cisco Systems Case Study: EA Foundation Delivers Mobile Service ValueCisco Systems Case Study: EA Foundation Delivers Mobile Service Value
Cisco Systems Case Study: EA Foundation Delivers Mobile Service Value
 
Michael fulton it architecture for non-architects
Michael fulton   it architecture for non-architectsMichael fulton   it architecture for non-architects
Michael fulton it architecture for non-architects
 
J. roman resume_v070113
J. roman resume_v070113J. roman resume_v070113
J. roman resume_v070113
 
Abhishek_Kaushik_Resume_Jan16
Abhishek_Kaushik_Resume_Jan16Abhishek_Kaushik_Resume_Jan16
Abhishek_Kaushik_Resume_Jan16
 
Paul architect technical_leader_analyst_seattle_wa_resume
Paul architect technical_leader_analyst_seattle_wa_resumePaul architect technical_leader_analyst_seattle_wa_resume
Paul architect technical_leader_analyst_seattle_wa_resume
 
Resume
ResumeResume
Resume
 

Viewers also liked

Mechanical Engineer
Mechanical EngineerMechanical Engineer
Mechanical EngineerKathir Kumar
 
CV - Roberto Peixoto - English
CV - Roberto Peixoto - EnglishCV - Roberto Peixoto - English
CV - Roberto Peixoto - EnglishRoberto Peixoto
 
CURRICULUM VITAE f
CURRICULUM VITAE fCURRICULUM VITAE f
CURRICULUM VITAE fErick Gojah
 
CV_Botincan Berislav_EU format_en
CV_Botincan Berislav_EU format_enCV_Botincan Berislav_EU format_en
CV_Botincan Berislav_EU format_enberislav botincan
 
3856 basem azzouz cv june-2016
3856 basem azzouz cv june-20163856 basem azzouz cv june-2016
3856 basem azzouz cv june-2016
basem ali
 
Senior Electrical Engineer resume Jan 2016
Senior Electrical Engineer resume  Jan  2016Senior Electrical Engineer resume  Jan  2016
Senior Electrical Engineer resume Jan 2016Khadar Ali Shaik, P.Eng
 
Electrical Engineer-Hany Madkour_CV
Electrical Engineer-Hany Madkour_CVElectrical Engineer-Hany Madkour_CV
Electrical Engineer-Hany Madkour_CVHany Madkour
 

Viewers also liked (7)

Mechanical Engineer
Mechanical EngineerMechanical Engineer
Mechanical Engineer
 
CV - Roberto Peixoto - English
CV - Roberto Peixoto - EnglishCV - Roberto Peixoto - English
CV - Roberto Peixoto - English
 
CURRICULUM VITAE f
CURRICULUM VITAE fCURRICULUM VITAE f
CURRICULUM VITAE f
 
CV_Botincan Berislav_EU format_en
CV_Botincan Berislav_EU format_enCV_Botincan Berislav_EU format_en
CV_Botincan Berislav_EU format_en
 
3856 basem azzouz cv june-2016
3856 basem azzouz cv june-20163856 basem azzouz cv june-2016
3856 basem azzouz cv june-2016
 
Senior Electrical Engineer resume Jan 2016
Senior Electrical Engineer resume  Jan  2016Senior Electrical Engineer resume  Jan  2016
Senior Electrical Engineer resume Jan 2016
 
Electrical Engineer-Hany Madkour_CV
Electrical Engineer-Hany Madkour_CVElectrical Engineer-Hany Madkour_CV
Electrical Engineer-Hany Madkour_CV
 

Similar to William G Hull resume

PhilNollan_Resume_05-2016
PhilNollan_Resume_05-2016PhilNollan_Resume_05-2016
PhilNollan_Resume_05-2016Phil Nollan
 
Paul Wallace PMI Certified - Agile Resume
Paul Wallace PMI Certified - Agile Resume Paul Wallace PMI Certified - Agile Resume
Paul Wallace PMI Certified - Agile Resume Paul Wallace
 
Shannon K Watson Resume 9-08-2016
Shannon K Watson Resume 9-08-2016Shannon K Watson Resume 9-08-2016
Shannon K Watson Resume 9-08-2016Shannon Watson
 
Resume Paul Ferrata 2018
Resume Paul Ferrata 2018Resume Paul Ferrata 2018
Resume Paul Ferrata 2018
Paul D. Ferrata
 
Resume_Kailash_Badgujar_2015_OM
Resume_Kailash_Badgujar_2015_OMResume_Kailash_Badgujar_2015_OM
Resume_Kailash_Badgujar_2015_OMKailash Badgujar
 
Israel Heskiel Resume
Israel Heskiel ResumeIsrael Heskiel Resume
Israel Heskiel Resume
Israel Heskiel
 
Resume - James Simmons
Resume  - James SimmonsResume  - James Simmons
Resume - James Simmonssimmoja3
 
Resume Biju Alex
Resume Biju AlexResume Biju Alex
Resume Biju AlexBiju Alex
 
Matthew Keane - CIO - Philadelphia
Matthew Keane - CIO - PhiladelphiaMatthew Keane - CIO - Philadelphia
Matthew Keane - CIO - Philadelphia
Matthew Keane
 
DianeOakleyResume20170130
DianeOakleyResume20170130DianeOakleyResume20170130
DianeOakleyResume20170130Diane Oakley
 
Resume - James B Noble
Resume - James B NobleResume - James B Noble
Resume - James B Nobleguestd09797
 
Joe DiCristofano Resume
Joe DiCristofano ResumeJoe DiCristofano Resume
Joe DiCristofano Resume
Joe DiCristofano
 

Similar to William G Hull resume (20)

DC_Info_v11-1
DC_Info_v11-1DC_Info_v11-1
DC_Info_v11-1
 
Chris Kuntz Resume Generic
Chris Kuntz Resume GenericChris Kuntz Resume Generic
Chris Kuntz Resume Generic
 
PhilNollan_Resume_05-2016
PhilNollan_Resume_05-2016PhilNollan_Resume_05-2016
PhilNollan_Resume_05-2016
 
Paul Wallace PMI Certified - Agile Resume
Paul Wallace PMI Certified - Agile Resume Paul Wallace PMI Certified - Agile Resume
Paul Wallace PMI Certified - Agile Resume
 
Shannon K Watson Resume 9-08-2016
Shannon K Watson Resume 9-08-2016Shannon K Watson Resume 9-08-2016
Shannon K Watson Resume 9-08-2016
 
joshua-quattlebaum
joshua-quattlebaumjoshua-quattlebaum
joshua-quattlebaum
 
Gallacher T Resume 090716
Gallacher T Resume 090716Gallacher T Resume 090716
Gallacher T Resume 090716
 
Chris Kuntz Resume Clorox SM
Chris Kuntz Resume Clorox SMChris Kuntz Resume Clorox SM
Chris Kuntz Resume Clorox SM
 
Resume Paul Ferrata 2018
Resume Paul Ferrata 2018Resume Paul Ferrata 2018
Resume Paul Ferrata 2018
 
Resume_Kailash_Badgujar_2015_OM
Resume_Kailash_Badgujar_2015_OMResume_Kailash_Badgujar_2015_OM
Resume_Kailash_Badgujar_2015_OM
 
Israel Heskiel Resume
Israel Heskiel ResumeIsrael Heskiel Resume
Israel Heskiel Resume
 
Resume - James Simmons
Resume  - James SimmonsResume  - James Simmons
Resume - James Simmons
 
Chris Kuntz Resume in
Chris Kuntz Resume inChris Kuntz Resume in
Chris Kuntz Resume in
 
Resume Biju Alex
Resume Biju AlexResume Biju Alex
Resume Biju Alex
 
Matthew Keane - CIO - Philadelphia
Matthew Keane - CIO - PhiladelphiaMatthew Keane - CIO - Philadelphia
Matthew Keane - CIO - Philadelphia
 
DianeOakleyResume20170130
DianeOakleyResume20170130DianeOakleyResume20170130
DianeOakleyResume20170130
 
Chris Kuntz Resume in
Chris Kuntz Resume inChris Kuntz Resume in
Chris Kuntz Resume in
 
Resume - James B Noble
Resume - James B NobleResume - James B Noble
Resume - James B Noble
 
Joe DiCristofano Resume
Joe DiCristofano ResumeJoe DiCristofano Resume
Joe DiCristofano Resume
 
Sheldon cousino resume
Sheldon cousino resumeSheldon cousino resume
Sheldon cousino resume
 

William G Hull resume

  • 1. Director | Information Technology William G. Hull Charlton, NY 12020 billghull@gmail.com (518) 779-5647 (mobile) LinkedIn profile Information Technology Executive “Ownership in Delivering Business Value through People, Process and Technology” Senior Professional with over 25 years of Information Technology experience. Strategic leader with a strong focus on execution and delivering business value. Entrepreneurial-spirited team leader with experience in strategy, program and project management, systems management, strategic planning, systems integration, operations management and consulting experience in technology companies, manufacturing companies and numerous organizations. Excel at motivating and energizing teams to deliver results which impact the bottom line. Throughout my career consistently built high performing teams by driving high levels of emotional engagement and collaboration. Areas of expertise: Senior level leadership, results focus, business relationship management, IT strategy, innovation, communications, process reengineering, vendor management, international organization experience, project management, planning and execution, motivation and mentoring. PROFESSIONAL EXPERIENCE Golub Corporation, Schenectady NY 3/15 – present Director Network and Technology Engineering Strategic Management and leadership driving the maturity of Golub’s infrastructure Leadership:  Align and motivate teams with CIO strategy  Managed a $1.2M Capex budget, $1.8M expense budget  Delivered programs / projects and resourcing to drive next level org performance  Evangelist for cloud solutions and services over in-house assets, when appropriate o TCO and ROI  Drove strategic vendor management, saved millions of dollars in costs o Cisco Smartnet agreement $250k saved with $300k Cisco consulting “throw in” o Negotiated $1.2M Capex spend to $800k o Reduced telecoms costs by $300k o Negotiated Pure Tier1 storage expansion from $850k to $150k o Negotiated zero cost replacement of digital content displays, over $350k o Negotiated over $2M Microsoft “true up” to ~$750k o Negotiated IBM audit gap from $5M to $1.2M People:  Directed/Managed 16 employees in the Network and Technology Engineering teams  Numerous contractors and consulting partners Accomplishments:  Managed a portfolio of over 50 projects  Exceeded goals on milestone projects: o WAN upgrade to Fiber technology across the enterprise o new wireless platform in 140 store locations o Physical to Virtual (P2V) initiative  Collapsing end of life infrastructure  Leveraging advantageous software licensing
  • 2. Cameron International, Houston TX 4/06 – 11/14 Director Global Infrastructure Senior Manager IT, Enterprise Projects Strategic Management and leadership driving the maturity of Cameron’s global infrastructure o implementation of an ITIL based ITSM solution o deployment of ~500 digital media displays across 140 sites  Implemented an ITDP program for recruiting 4yr college degreed graduates  Established first Managed Services agreement for Unified Communication break/fix tasks. Will be used as a model for future staff augmentation/outsourcing  Mainframe upgrade  Defined a Six Sigma 101 training program Leadership:  First ever Director Global Infrastructure at Cameron o Hired by the first ever CIO at Cameron People:  Established organizational charter: Standardize, Centralize, “Commoditize”, Insource / Outsource, while driving transformation and continuous improvements  Enabled growth and ability to scale from ~7,000 people to ~30,000 people, $2.5B to $10B  Strategic planning and budgeting for global Infrastructure requirements  Drove strategic vendor management o SAP, IBM, HP, Dell, MS, BT, CyrusOne  Transformed three silo’ d world regions to one global infrastructure team  Established a global organization of 120+ direct, 50+ indirect  Operation budget over $20M, Capital budget over $20M  Organizational Change management o Global infrastructure teams supporting 27,000 employees o Processes and culture change  Mentor/motivate cross-functional teams o Analysts, Functional, Business, Management o Partnered with offshore system integration company  Vendor management, several multi-year multi-million dollar contracts Accomplishments  Delivery/execution of a $6.5M Global Core Infrastructure Program o Desktop strategy around lifecycle management o Back end system architecture o Global policy and governance  Hardware and Software Asset Management  Sustain and Transform of processes from operational to new product introduction  Defined and implemented IT infrastructure Shared Services across the company  Consolidated ownership of $10M/yr global desktop end of life program  Working with CFO/CAO, established IT financial processes  Implementation of a global Service Delivery and Management team (ITIL)  Leveraged Six Sigma and ITIL frameworks  Project setup, execution and measurement: RFI, RFP, POC, TCO, ROI, Contracts  Established first ever Data Center co-location in NSAM. Defined strategy for EACR and APME  Consolidated servers across the globe to a virtual server environment in one data center  Consolidate global networks into “One Network”  Consolidated ownership for hundreds of “last mile” providers and internet breakouts  Sustainment and Transformation of infrastructure core technologies  Centralized 80+ Email servers and outsourced, equivalent of 16 FTE savings  Consolidation of multi-networks, Savings in excess of $4M annual  Co-location outsource of NSAM data center, Disaster Recovery and Business continuity, with savings in excess of $250k annual
  • 3. Emerson, St Louis MO 4/03 - 3/06 Program Manager - Independent consultant, Cincinnati Bell Accomplishments:  Consolidation of Emerson global corporate helpdesk silo’s into a cohesive service desk platform implementing Oracle’s Support™ application, providing Telecommunications and IT infrastructure services for the Emerson Electric Enterprise.  Defining and aligning business requirements with the ITIL (Information Technology Information Library) standards and best practices for IT Service Delivery and Service Management. Interwoven Inc., Sunnyvale CA 1/00 – 4/02  Manager Alliance Services - Americas  Technical Account Manager - GE Corporate, General Electric Company, Albany, New York 7/97 – 12/99  Quality Process Leader, Six Sigma Black Belt  GE.com Program Manager  GE Travel Center, Systems Leader Power Systems, General Electric Company, Schenectady, New York 2/91 – 6/97  Operations and Technology, Desktop, Server and Email – leader  Client/Server, Program Manager  Systems Integration, Project Manager Data General Corporation, Albany, New York 1988 – 1991  Senior Systems Engineer General Electric Company, Schenectady, New York 1983 – 1988  Lead Systems Engineer EDUCATION Union College, Schenectady, New York Bachelor of Computer Science Major GPA 3.7 PROFESSIONAL  PMP certification – October 2013 (expired)  ITIL Foundation certification – 2008  Member of Houston SIM chapter  GE EIMP program, CIO nominated only program  GE 6 Sigma, Black Belt certification  Contract negotiation savings: o Microsoft EA, over $3M savings o BT: over $1.5M savings annual o HP: over $3M savings annual o IBM: over $2M savings annual o Outsourcing Project resource augmentation: $600k savings