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Enterprise Systems - Real World Perspective
- 1. ENTERPRISE SYSTEMS Shauna Cox May 31, 2012 Presented to DePaul University Enterprise Systems Class
- 2. Introduction • 20+ yearsInformation Technology – Strategic Planning – Project Management – Information Security – Application Development – Infrastructure Management • Director, Information Technology Services (4 years)
- 3. Agenda • Chicago Housing Authority / ITS Dept. • Major Enterprise Applications • Use of ERP System(s) • Enterprise-Wide System Implementations • Future Plans • Questions
- 4. Chicago Housing Authority •Largest Owner of Rental Housing in Chicago • 3rd Largest Housing Authority in U.S. • Serves over 50,000 families & individuals – 20,000+ Public Housing Units – @ 37,000 Housing Choice Voucher families • Plan for Transformation
- 5. Information Technology Services •Department Functions include: – Application Development – System Administration – Helpdesk – Network Infrastructure Management – Project Management • Comprised of: @ 45 Employees • Serves: 2000+ Users • Supports: Approximately 75 Sites
- 6. Major (Core) Applications • Asset (Property) Management • ERP System • Document Management • Construction Management
- 7. Major (Core) Applications • Electronic Collaboration • CRM System • Data Warehouse
- 8. System Interaction CHA Electronic Collaboration Asset Management Document Management System ERP System - HR Data - Procurement Warehouse - Finance Source: http://www.tech-faq.com/erp.html CRM Construction Management
- 9. ERP System • ProjectJustification – Integrated solution – Eliminate silo systems – Automate manual processes • Phased Approach (2 phases) – Human Resources Module (2005) – Finance & Procurement Modules (2006) • Length of project: 2 years • Cost: $7 million • Co-sourced • 3 major upgrades since initial implementation
- 10. Benefits • Streamlined processes •Comprehensive source of record for information • Better control and management of data • Supports defined roles
- 11. Challenges Discussion Basis: CourseReading / Article • ERP Mistake #3: Not understanding or using key features. • ERP Mistake #4: Underestimating the time and resources required. • ERP Mistake #5: Not having the right people on the team from the start. • ERP Mistake #7: Not investing in (continuous) training and change management. • ERP Mistake #10: Not decommissioning legacy applications. Source: http://www.cio.com/article/print/702989
- 12. Enterprise-Wide System Implementations • CRM • Electronic Collaboration
- 13. CRM • Project Summary – Deployed SaaS solution to provide an integrated system which tracks client information, facilitates case management & supports funds management. • Primary Stakeholders – Resident Services – Housing Choice Voucher Call Center – Grants Management • Cost: $1.3 m. • Project Duration: 10 months
- 14. CRM Goals • Provide an integrated enterprise client tracking solution which serves the following purposes: – Client tracking & case management for Resident Services programs – Contract management of service providers – HCV Call Center System for clients & landlords – Ability to track contacts, fundraising prospects & grants information for Corporate Relations & Grants Management • Leverage existing system platform • Implement a system that is scalable and easy to use & maintain • Provide effective reporting & trending capability
- 15. CRM Victories • Project completed / implemented Challenges • Stakeholder satisfaction • Requirements gathering / documentation • Scope & Role clarity • Integration
- 16. Electronic Collaboration • ProjectSummary – Launch / re-launch enterprise-wide intranet / portal and selected extranet-based sites to serve as a platform for: • Communication • Workflows • Electronic collaboration • Document management • Executive Sponsor – Communications • Budget: Up to $750 K • Expected Project Duration: 1 year
- 17. Project Goals • Implementa cohesive, integrated suite of tools and services that help facilitate internal & external communication • Enhance / establish company-wide intranet for use by divisions / departments • Reduce paper handling • Enhance enterprise governance for portal management
- 18. Electronic Collaboration Victories Challenges • One initiative implemented • Stay tuned… • Requirements gathering / documentation • Managing perception & user adoption
- 19. Lessons Learned • Clear Requirements • Role Clarity & Accountability • Incremental Approach Success • Change Management • Senior Level Support & Active Advocacy
- 20. Future Plans • StrategicPlanning • Optimization of Existing Systems • Enhanced Integration / Consolidation • Complete Current Initiatives (i.e., Electronic Collaboration) • Embark on New Initiatives (e.g., New ECM System)
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