The document summarizes the Plexent ITIL Expert Program, which allows IT professionals to advance from the ITIL Foundation level to ITIL Expert certification in an accelerated and efficient manner. The program combines all ITIL Intermediate certifications into an integrated blended learning package with both online self-study and classroom sessions. Participants can choose between a Lifecycle track focusing on management or a Capability track focusing on processes. The program aims to help professionals improve their careers and job performance through an experiential learning approach.

1. Advancement. Accelerated.
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2. What is the
ITIL Expert
Program?
The Plexent ITIL Expert Program is an innovative training curriculum that
combines all of the ITIL v3 Intermediates certifications into one
integrated package, and allows IT professionals to quickly advance
from the Foundation level to the most sought-after qualification in the
IT domain – ITIL v3 Expert.
ITIL v3 Foundation certified ITIL v3 Expert
IT professional
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3. An efficient & accelerated path
Lifecycle Intermediate course
(SS + SD + ST + SO + CSI + MALC) Combines the ITIL v3
OR Intermediates certifications
Capability Intermediate courses into one integrated package
(RCV + OSA + PPO + SOA + MALC)
Uses a combination of self-paced online
learning and instructor-led classroom
sessions
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4. A blended program
Basic building block of the Expert Program
Online Online
Classroom
self-study Exam prep
Learner-centric: Some material is best learned by self-reading for better retention, while other
material is best learned in a classroom that equips participants to build their skills for immediate
application in the workplace
Flexibility: More power in the hands of user to do the online self-study at a suitable time and
pace.
Reduction in classroom time: Classroom time reduced by 50% = reduction in out-of-office
training costs
and lost employee hours
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4

5. Why become an ITIL
ITpreneurs’ survey of more than 160 ITIL Expert?
Experts reveals the Expert level as one of
the most desired qualifications in the IT
domain that helped them achieve the
following top three career and performance
improvements
1
2 3
On-the-job Performance
Career Development Building skills to better
perform the job and be more Improved
Career advancement productive credibility
inside and outside
the organization Feel more
valued among
peers and
management
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6. Two distinct tracks to
certification
ITIL v3 Expert
ITIL v3 Managing Across the Lifecycle
(5 credits)
Service Service Service Service Continual
Service RCV OSA SOA PPO
Strategy Design Transition Operation
Improvement 4 4 4 4
3 3 3 3 3
ITIL v3 Lifecycle Modules ITIL v3 Capability Modules
10 days classroom / 50 hours online self- 12 days classroom + 50 hours online self-study
study (21 credits)
(20 credits)
ITIL v3 Foundation
(2 credits)
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7. Lifecycle Vs.
Capability Track
ITIL Expert Program ITIL Expert Program
– Lifecycle Track – Capability Track
The Capability Track is for the
The Lifecycle Track is for the
professional looking to gain intense,
professional who seeks a leadership
specialized, process-level knowledge
role requiring a broad management
in one or more processes, with a
focus of ITIL practice areas across
focus on day-to-day execution of ITIL
teams.
practices.
IT Manager Process Owner Process Manager Operational Staff
ITSM Implementer ITIL Consultants Process Consultant IT Practitioners
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8. Benefits of the ITIL Expert Program
Accelerated
path
to certification
Optimized
course
design for
learning that
lasts
Experiential
learning
through intensive
team experience
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9. Optimized
course
design for
learning that
lasts
A blended program combining three different learning
components
Online self-study
Classroom learning Builds strong conceptual knowledge
Digital reference material Translate concepts into
practical skills through
application-oriented exercises
and group-work
Reinforce the presented
concepts
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10. Accelerated
By combining ITIL v3 Intermediates into an path
to
integrated blended package, the program certification
allows you to achieve the ITIL Expert Level in
½ the time it would take in a traditional
classroom setting.
Traditional path to
ITIL Expert
25 days
ITIL Expert
Program
12 days
ITIL v3 Expert
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11. Accelerated
path
The reduced classroom time offers to
additional benefits including reduced certification
out-of-office hours and travel
expense.
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12. Experiential
learning
through
intensive team
Through the energy-packed classroom experience
sessions with peers for the application of
knowledge, the program transforms
individuals to a high-performing IT Service
Management team.
This allows the professionals to build and
maintain a network, enabling the sharing of
best practices for professional and
organizational benefits long after the
program is over.
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13. Why take ITIL Expert Program instead of
Individual Intermediates?
One Integrated Less time Build an maintain a
Program out-of-office network of like-minded
professionals
By offering one tightly integrated Achieving the Expert Level by taking As a team you are working through
package, the Expert Program offers individual Intermediate courses individual challenges and group
a consistent look & feel and requires 25 day (Capability) or 20 assignments and help each other along the
structure across all Intermediate days (Lifecycle) of classroom way. This intense group learning program
modules, that helps the IT sessions. The ITIL Expert Program builds new friendships and extends your
professional build the big picture achieves the same in 12 or 10 network for the rest of your life
and connect effortlessly across the classroom days respectively,
ITIL Service Lifecycle. reducing time out-of-office or away
from client engagements.
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14. Expert Program The 12-week Classic (sample path)
Capability Track
Block A Block B Block C
Online 5-day Exam prep Online 5-day Online self- 2-day
Kick-off Exam prep Exam prep
self-study classroom SOA & self-study classroom study classroom
call RCV & OSA MALC
SOA & PPO SOA & PPO PPO RCV & OSA RCV & OSA MALC MALC
Week 1 Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11 Week 12
Virtual instructor support/virtual group support
Total 12 days of classroom (1 week of 5 day classroom for SOA & PPO +
1 week of 5 day classroom for RCV & OSA +
1 week of 2 day classroom for MALC)
50 hours of online self-study
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15. Expert Program The 12-week Classic (sample path)
Lifecycle Track
Block A Block B Block C
Online self- 3-day Online self- 5-day Exam prep Online 2-day
Kick-off Exam prep Exam prep
study classroom study classroom ST, SO & self-study classroom
call SS & SD MALC
SS&SD SS&SD ST, SO &CSI ST, SO &CSI CSI MALC MALC
Week 1 Week 2-3 Week 4 Week 5 Week 6-7 Week 8 Week 9 Week 10 Week 11 Week 12
Virtual instructor support/virtual group support
Total 10 days of classroom (1 week of 3 day classroom for SS & SD +
1 week of 5 day classroom for ST, SO & CSI +
1 week of 2 day classroom for MALC)
50 hours of online self-study
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16. Flexible Program Samples
1 2 3 4
The ‘Classic’ The ‘Classic Virtual’ The Boot Camp The Weekend Warrior
(12-week program) (12-week program) (10-week program) (15-week program)
This is the default option for the Same as the default option, The Boot Camp requires you to You’ve got a busy calendar and
Expert Program. (See sample in but all classroom sessions take complete all self-study modules prior really cannot take much time for
previous slide). In this option you place in real time in a Virtual to coming to the classroom. The training. After work, there are so
will meet your fellow students Classroom environment led by classroom part is organized as many other things to do so the
3-times over a period of 12 weeks the Instructor. consecutive days for all modules in weekends are left.
the track and then followed by
• Online self-study: MALC • Online self-study
Lifecycle: Five modules of a few weeks later. Same as Classic, but relevant
8-hours each + 10-hours for modules to be completed on
MALC. • Online self-study weekend before classroom
Same as Classic, but all modules session for same
Capability: Four modules of to be completed before classroom
10- session • Classroom session
hours each + 10-hours for Every week there is a full 1-
MALC • Classroom session day physical or virtual
of 8 (Lifecycle) or 10 (Capability) classroom session, eg: every
• Classroom sessions: consecutive days including Monday
Lifecycle: 10 days weekends. Followed by a
Capability: 12 days separate 2-day session for MALC
(Check previous slide
to classroom structure)
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17. ITIL Expert Program Features
Online self-study High-energy Digital Officially
(now available for iPad)
classroom reference Accredited
• Compatible with iPad and • Intensive classroom material Program
laptop sessions dedicated to Participant receives Meets all requirements
group work and additional reference
• Can be taken at a time and of the official ITIL scheme
practical applications material for each module
pace that suits the learner and is accredited by
to reinforce concepts in PeopleCert and LCS
• High quality printed an iPad or e-reader, or
• Available for 2 years after material (Student digital format for
completion of course for handbook, Sample computer
repeated reference exams)
• Includes exam preparation
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18. How can you get started?
To find out more about the ITIL Expert
Program visit www.plexent.com/training.
©2012 Plexent – All rights reserved.