The case study investigates employee motivation in the hospitality sector, specifically at Hilton Hotel, emphasizing financial and non-financial incentives. Key findings indicate that financial rewards significantly enhance employee motivation, while performance-based rewards can demoralize staff. Recommendations include implementing effective motivational strategies and providing non-financial benefits such as insurance and flexible working hours to improve overall employee satisfaction and organizational success.

1. Case Study of Hilton Hotel

2. Aim
“To investigate the impact of varied ways of staff
motivation under HRM perspective”- a case study
of Hilton Hotel”.

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4. Objectives

To determine the concept of employee motivation
within hospitality business.

To understand the factors that can encourage
workers and its requirement for attaining business
outcomes.

To investigate the strategic ways for encouraging
workers in order to better develop and smooth
running of hotel business.

5. Research question
What is the concept of employee motivation within
hospitality business?
What are the factors that can be used to encourage
employees and their best effort towards attaining
business objectives?
What are the strategic ways for encouraging workers
in order to better develop and smooth running of
hotel business?
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7. Research Methodology

Research approach- Inductive

Research design- Descriptive

Data Collection- Primary through
questionnaire and secondary through books,
journals and online.

Sample and sampling- Random sampling and
sample size is 30 employees.

8. Findings of the study
Theme1 Financial rewards is the main factor that
affect the individual level of encouragement towards
work.
Theme 2 Performance based rewards is the factor that
de-moralize employees working in hospitality firm.
Theme 3 Management provides proper non financial
benefits to their employees.

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10. Theme1 Financial rewards is the main factor
that affect the individual level of
encouragement towards work.
Financial rewards Non-financial rewards Public recognition Working environment
0
2
4
6
8
10
12
14
16
18

11. Theme 2 Performance based rewards is the
factor that de-moralize employees working in
hospitality firm.
Yes
No
0 2 4 6 8 10 12 14 16 18 20
Column B

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13. Theme 3 Management provides proper non
financial benefits to their employees.
Yes
No
0 2 4 6 8 10 12 14 16 18 20
Column B

14. Recommendations
From the above collected facts and figures it can be
recommended to Hilton Hotel that it is essential for them to
undertake effectual motivational factors so that best services
can be rendered to clients. It also helps workers to satisfy their
needs and encourage them to work effectively towards
organizational success. Moreover, firm is also required to
involve various non-financial benefits such as insurance, paid
holidays and flexible working hours so that workers can
perform their desired goals effectively.

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16. Recommendations
From the above collected facts and figures it can be
recommended to Hilton Hotel that it is essential for them to
undertake effectual motivational factors so that best services
can be rendered to clients. It also helps workers to satisfy their
needs and encourage them to work effectively towards
organizational success. Moreover, firm is also required to
involve various non-financial benefits such as insurance, paid
holidays and flexible working hours so that workers can
perform their desired goals effectively.

17. References
• Lăzăroiu, G., 2015. Employee Motivation and Job Performance.
Linguistic and Philosophical Investigations. (14). pp. 97-102.
• Miner, J. B., 2015. Organizational behavior 1: Essential theories of
motivation and leadership. Routledge.
• Pinder, C. C., 2014. Work motivation in organizational behavior.
Psychology Press.
• Gagne, M., 2014. The Oxford handbook of work engagement,
motivation, and self-determination theory. Oxford University Press.

18. Thank You!!

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