case study

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FIVE STAR HOTEL MOHALI
THESIS GUIDE
AR. ALOK UPADHYAYA
SESSION SUBMITTED BY:ROLL NO:
5TH YEAR
2011-2012 0700117015 MOHD FARAZ
THUMBRULES FOR ALLOCATION OF SPACES IN THE
HOTELOF 200 GUEST ROOMS:
SOURCE :WHO(WORLD HOTEL ORGANISATION)
GUESTROOMS NO. OF ROOMS AREA IN METER
•KING 43% 86 30
•DOUBLE 50% 100 35
•HANDICAPPED 2% 4 32
•SUITES 5% 10
TOTAL AREA 200 15520
NO.OF ROOMS AREA IN FEETS AREA IN METER
•FLOORAREA 2000 185
•SEATING 200 19
•RETAIL 100 10
•GENERAL CASHIER 125 12
•BELLMAN STATION 50 5
•RESTROOM 40 4
•WORK AREA FOR MAIL 40 4
STORAGE
FOOD AND BEVERAGE
COFFEESHOP 2400 223
COCKTAIL LOUNGE 1600 149
LOBBY BAR 800 75
SUPPORTS BAR STORAGE 75 7
FUNCTI0N AREA
BALLROOM 3500 325
BALL ROOM FOYER 900 84
BANQUET ROOMS 1200 112
FOOD PREPERATION
•MAIN KITCHEN 2000 186
•BAKER'SSHOP 850 79
•ROOMSERVICE AREA 300 28
•CHEFS OFFICE 100 10
•DRY FOOD STORAGE 300 28
•REFRIGERATED FOOD 200 19
STORAGE
•BEVERAGE STORE 150 14
•FOOD CONTROLLER'S 100 10
OFFICE
• CHINA, SILVER GLASS 200 20
STORAGE
•TOILETS 100 10
EXECUTIVE
OFFICE
•RECEPTION/ WAITING 200 20
• GENERALMANAGER 150 14
• F&BMANAGER 120 12
•SECRETARY 100 10
•COPYING AND STORING 100 10
AREA IN FEETS AREA IN METER
SALES&
CATERING
•RECEPTION/WAITING 150 14
•DIRECTORS OF SALES 150 14
•COPYING& STORAGE 50 5
ACCOUNTING
•CONTROLLER 120 12
•ACCOUNTING WORK 300 28
•AREA+SECRETARY+
COPYING
•PAYROLL MANAGER 120 12
RECEIVING &
STORAGE
LOADING DOCK 200 19
RECEIVIN GAREA 250 24
RECEIVING OFFICE 120 12
•.THE LOCALITY INCLUDING THE IMMEDIATE APPROACH AND ENVIRONMENT SHOULD BE SUITABLE FOR
LUXURY HOTEL.
GUIDELINES FOR 5 STAR HOTELS
•.THERESHOULD BE ADEQUATE PARKING SPACES FOR CARS.
•.THE HOTEL SHOULD HAVE AT LEAST 25 BEDROOMS, ALL WITH WELL APPOINTED ATTACHED BATHROOMS WITH
LONG BATHS OR THE MOST MODERN SHOWER CHAMBERS, WITH 24HOURS OF PROFESSIONALLY HOT AND
COLD WATER.
•.ALL PUBLIC ROOMS AND PRIVATE ROOMS SHOULD BE FULLY AIR CONDITIONED AND SHOULD BE WELL
FURNISHED WITH SUPERIOR QUALITY CARPETS, CURTAINS, FURNITURE, FITTINGSETC. IN GOOD TASTE.
•.THERE SHOULD BE ADEQUATE NO. OF EFFICIENT LIFT IN BUILDING OF MORE THAN TWO STORIES I
INCLUDING THE GROUND FLOOR, WITH 24 HOURS SERVICES.
•THERESHOULD BE WELL DESIGNED AND PROPERLY EQUIPPED SWIMMING POOL.
•.THE LOBBY AND THE LADIES AND THE GENTLEMAN CLOAK ROOM EQUIPPED WITH FITTINGSAND
FURNITURE OF HIGHEST QUALITY.
STUDY OF STANDARDS
• LOCATION IS ONE OF THE IMPORTANT FACTOR FOR COMMERCIAL SUCCESS, DEPEND ON MARKET
ORIENTATION HOTEL SHOULD GENERALLY BE CONSPICUOUS AND SITED NEAR THE MAIN ROAD.
• PRINCIPLE RELATIONSHIP OF PARTS OF MEDIUM SIZE HOTEL IS - SEPARATION OF GUEST HOUSING
AND SERVICE AREAS: NO CIRCULAR CROSSING; DISTINCTION BETWEEN FRONT AND BACK OF
HOUSE.
• ALL CATERINGS OUTLETS IF POSSIBLE
ARE ON THE SAME LEVELS AS
KITCHENS: IF NOT MAIN RESTAURANT
DIRECTLY RELATED TO KITCHEN;
OTHER RESTAURANT AND
BANQUETING ROOM SHOULD HAVE
SERVICE ROOM CONNECTED BY
ELEVATORS AND STAIRS MAIN
KITCHEN WHERE BULK COOKING IS
UNDERTAKEN.
• ORGANIZATION OF BACK OF HOUSE
SUCH THAT STAFF AND GOODS ARE
SEPARATE FAR AS POSSIBLE AND
CONTROL CON BE MAINTAINED OVER
BOTH.
• HEIGHT, PLOT RATIO REQUIREMENT,
EASE OF ACCESS, ADEQUACY FOR
PARKING SHOULD BE PROPERLY
CONSIDERED.
(Reference: tourism department)

2. FIVE STAR HOTEL MOHALI
THESIS GUIDE
AR. ALOK UPADHYAYA
SESSION SUBMITTED BY:ROLL NO:
5TH YEAR
2011-2012 0700117015 MOHD FARAZ
•.THERE SHOULD BE A RECEPTION, CASH AND INFORMATION COUNTER ATTENDED BY QUALIFIED,
TRAINED AND EXPERIENCED - PERSONNEL CONFERENCE ROOM / BANQUET HALLSAND PRIVATE
DINNING ROOM.
•.THERE SHOULD BE BOOK STALL, BEAUTY PARLOUR, BARBER SHOP, RECOGNIZED TRAVEL COUNTER,
MONEY CHANGING AND SAFE DEPOSITING FACILITIES, LEFT LUGGAGE ROOM AND A SHOP AND
MEDICINES, ON THE PREMISES.
•.THERE SHOULD BE A TELEPHONE IN EACH ROOM AND TELEPHONES FOR THE USE OF GUESTS AND
VISITORS AND PROVISION FOR A RADIO OR RELAYED MUSIC IN EACH ROOM.
•.THERE SHOULD BE A WELL EQUIPPED; WELL FURNISHED A WELL MAINTAINED DINING ROOM/
RESTAURANT ON THE PREMISES.
•THERE SHOULD BE ELEGANT WELL EQUIPPED BAR / PERMIT ROOM.
•THE PANTRY AND THE COLD STORED SHOULD BE, PROFESSIONALLY DESIGNED AND SHOULD BE WELL
EQUIPPED.
FACILITIES
• MINIMUM SIZE OF GUEST ROOMS EXCLUDING BATHROOM 200SQFT.
• BUILDING SHOULD BE 100% AIR CONDITIONED.
• A CLEAN CHANGE OF BED AND BATHROOM DAILY AND BETWEEN CKECKING.
• MINIMUM BED WIDTH FOR SINGLE(900MM) AND DOUBLE(1250MM)
• MATTRESS MINIMUM10MM THICK.
• MINIMUM BEDDING 2 SHEETS, PILLOWS AND CASES, BLANKETS, MATTRESS
PROTECTOR/ BED COVER.
GUESTROOMS
• SUFFICIENT LIGHT PER BED.
• A 5 AMPERE POWER SOCKETS.
• A WRITING SURFACE WITH SUFFICIENT LIGHT. - CHAIRS.
• WARDROBE WITH MINIMUM FOUR CLOTHES HANGER PER BEDDING.
• SHELVES AND DRAWER SPACE.
• A WASTE PAPER BASKET.
• OPAQUE CURTAINS OR SCREENING AT ALL WINDOWS.
• DRINKING WATER IN 1 GLASS TUMBLER PER BEDDING.
• A MIRROR, AT LEAST LENGTH (3')
• A STATIONARY FOLDER CONTAINING STATIONARY AND ENVELOPS.
• A DO NOT DISTURB NOTICE.
• FRIDGE.
• IRON AND IRONING BOARD TO REQUEST.
SUITES BATHROOMS
• MINIMUM SIZE OF BATHROOM 45 SQFT.
• A BATH TOWEL AND HAND TOWEL TO BE PROVIDED PER GUEST.
• 1WC FLUSH TO HAVE NON POROUS SERVICES.
• HOT AND COLD RUNNING WATER AVAILABLE 24 HOURS.
• BATH TUBS/ SHOWER CLOSETS.
• WATER SERVING TAPS/ SHOWERS.
• A LOUNGE OR SEATING IN THE LOBBY AREA.
• RECEPTION FACILITY OR MEAN TO CALL ATTENTION .
• ACCOMMODATION, FOOD AND BEVERAGE AND OTHER TARIFFS AVAILABLE.
• PUBLIC REST ROOMS FOR LADIES AND GENTS WITH SOAP AND CLEAN
TOWELS, A WASH BASIN WITH RUNNING HOT AND COLD WATER.
• PUBLIC REST ROOMS TO HAVE LOW HEIGHT URINALS (24" MAXIMUM).
• RAMP WITH ANTI-SLIP FLOORS AND HANDRAILS AT THE ENTRANCE.
• MINIMUM DOOR WIDTH SHOULD BE 32" TO ALLOW WHEREVER ACCESS AND
OTHER FACILITIES FOR THE PHYSICALLY CHALLENGED.
PUBLIC AREA
FOOD AND BEVERAGE
• EARLY MORNING BEVERAGE SERVICES.
• DINING ROOM SERVING BREAKFAST AND DINNER.
• MULTI-CUISINE RESTAURANT ON PREMISES.
• SPECIALITY RESTAURANT.
• 24 HOURS COFFEE SHOP.
• ROOM SERVICE OF FULL MEALS.
• ROOM SERVICE OF ALCOHOLIC BEVERAGES.
• CROCKERY AND GLASS ARE UNCHIPPED.
• BAR.
KITCHEN
• SEGREGATE STORAGE OF MEAT, FISH
AND VEGETABLES.
• TILED WALLS, NON SLIP FLOORS.
• REFRIGERATOR WITH DEEP FREEZE.
• DAILY PERMANENT CLEANING OF
FLOORS.
• CLEAN UTENSILS.
• SIX MONTHLY MEDICAL CHECKS FOR
PRODUCTION STAFF.
• ALL FOOD GRADE EQUIPMENT
CONTAINERS.
• FIRST AID TRAINING FOR ALL KITCHEN
STAFF.
• DRINKING WATER.
• GARBAGE TO BE SEGREGATED WET AND
DRY.
• RECEIVING AND STORE TO BE CLEAN AND
DISTINCT FROM GARBAGE AREA.
STAFF QUALITY
• STAFF UNIFORM FOR FRONT OF THE
HOUSE.
• PERCENTAGE OF STAFF WITH MINIMUM
1 YEAR CERTIFICATE RECOGNIZED
CATERING HOTEL INSTITUTE SHOULD
BE 30% . STAFF REST ROOM.
• TOILET FACILITIES.
• DINING AREA.
GUESTSERVICE
• LANDRY AND DRY CLEANING SERVICE TO BE
PROVIDED.
• PAID TRANSPORTATION ON CELL.
• SHOE CLEANING SERVICE.
• ICE DRINKING WATER ON DEMAND.
• ACCEPTANCE OF COMMON CREDIT CARDS.
• ASSISTANCE WITH LUGGAGE ON REST.
• A PUBLIC TELEPHONE ON PREMISES UNIT CHARGE
MADE KNOWN.
• WAKE UP CALL SERVICE ON REQUEST.
• MESSAGE FOR GUEST TO BE RECORDED AND
DELIVERED.
• NAME, ADDRESS AND TELEPHONE NUMBER OF
DOCTOR WITH FRONT DESK.
• STAMP AND MAILING FACILITIES.
• NEWSPAPER AVAILABLE.
• HEALTH FITNESS FACILITIES.
• BEAUTY SALOON AND BARBER SHOP.
• FLORIST.
• SHOPS/KIOSK.
• MONEY CHANGING FACILITIES
• BOOKSTALL.
SAFETYAND SECURITY
 STAFF TRAINING IN FIRE FIGHTING
DRILL.
 SECURITY ARRANGEMENTS FOR ALL
HOTEL ENTRANCES.
 SMOKE DETECTOR.
 FIRE AND EMERGENCY PROCEDURE
NOTICE DISPLAYED IN ROOMS BEHIND
DOOR.
 FIRE EXTINGUISHER ON GUEST FLOORS
WITH EMERGENCY POWER.
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3. FIVE STAR HOTEL MOHALI
THESIS GUIDE
AR. ALOK UPADHYAYA
SESSION SUBMITTED BY:ROLL NO:
5TH YEAR
2011-2012 0700117015 MOHD FARAZ
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ENTRANCE
SEPARATE DOOR FOR BAGGAGE SHALL BE PROVIDED AND AVOID
REVOLVING DOORS IN THE ENTRANCE. THERE SHALL BE
SEPARATE SPACE FOR WAITING CARS.
RECEPTION LOBBY
RECEPTION DESK VISIBLE FROM ENTRANCE SHOULD HAVE RECEPTION COUNTER
LENGTH
NO. OF ROOMS COUNTER LENGTH
50 3M
100 4.5M
200 7.5M
400 10.5M
GUESTROOM DIMENSION
LIVING AREA BATHROOM TOTAL GUEST
ROOMS
DIMENSI
ON
(METER
S)
AREA
(SQ.M)
DIMENSION
(METRES)
AREA
(SQ.M)
DIMENSI
ON
(METER
S)
AREA
(SQ.M)
BUDJET 3.5 X4.5 16 1.5 X 1.5 2.3 3.5 X 6.2 21.9
MID
PRICE
3.6 X 5.5 20.1 1.5 X 2.3 3.4 3.6 X 6.6 29
FIRST
CLASS
4.1 X5.8 23.8 1.7 X 2.6 4.4 4.1 X 8.6 35.2
LUXURY 4.5 X 6.1 27.9 2.3 X 2.7 6.6 4.5 X 9.1 41.8
FUNCTION ROOMS
MULTIPURPOSE ROOMS FOR MEETINGS, BANQUETS, BALL PARTIES,
EXHIBITION ETC. DESIGNED WITH CONSIDERATION OF SEPARATE
ACCESS IF THE ROOM IS LARGE. SPACE ALLOWANCE.
BANQUET STYLE SEATING=1.1-1.3M2/P
MEETING STYLE SEATING=9-1.11M2/P
STORES
FURNITURE STORE – 0.3M2/ROOM
LINEN STORE – 0.4M2/ROOM, SHELVES AT LEAST 600 WIDE OPEN
LAUNDRY
AREA -140M2FOR 200 BEDROOMS
VENTILATION RATIO -15 TO 20 AIR CHANGE/HR
ADMINISTRATION
SPACE ALLOWANCE – 0.3 TO 0.4 M2/ROOM
BEDROOM
SPACE ALLOWANCE - 28M2
FLOOR TO CEILING HEIGHT – 2.5M(MIN)
WITH 2M OVER ENTRY FOR AC FITTING
HOTEL SIZE COFFEE SHOP RESTAURANT
(ROOM)
50 50-75 -
150 80 60
200 100 60
KITCHEN LAYOUT AND REQUIREMENT

4. FIVE STAR HOTEL MOHALI
THESIS GUIDE
AR. ALOK UPADHYAYA
SESSION SUBMITTED BY:ROLL NO:
5TH YEAR
2011-2012 0700117015 MOHD FARAZ
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LOCATION:
•LE MERIDIAN, NEW DELHI IS LOCATED IN WINDSOR
PLACE, JANPATH,ONE OF THE MOST FOCAL PART OFTHE
CITY.
•IT IS CONSTRUCTED ON A 4.29 ACRE PLOT IN THE CENTRE
OF THE CITY,JUST A FEW MINUTE WALK AWAY FROM THE
SHOPPING, BUSINESS AND ADMINISTRATIVE DISTRICTS.
•LE MERIDIAN NEW DELHI IS CONVENIENTLY LOCATED IN
THE CENTRE OF THE CITY, WITH TWO-KILOMETER RADIUS
OF
•MAJOR CENTRAL GOVERNMENT OFFICES,
•PARLIAMENT HOI THE PRESIDENTIAL PALACE,
•RASHTRAPATI BHAWAN AND
•15 KM FROM DOMESTIC AIR PORT
•IT IS 2.5 KM FROM THE NEW DELHI RAILWAY STATION
•1KM RADIUS LIES POSH AREAS LIKE CANNAUGHT
CIRCLES AND JANPATH MARKET.
DESIGN CONCEPT
• THE DESIGN OF LE MERIDIAN IS SET TO THE CULTURAL PULSE OF THE TIMES AND THE
ARCHITECTURAL FIRM.
• THERE MUST BE SENSE OF THEATRE. THE FORM OF SHAPE MUST BE EMOTIONAL STRINGS. IT IS
LIKE A STAGE FOR PUBLIC AND INTIMATE INTERLUDE FOR RELAXATION, BUSINESS AND
CONVENTIONS.
• THE DESIGN IDEA CONCEIVED TO EXPRESS MATERIALS AND MOOD THAT BELONGS TO THE
FUTURISTIC ENVIRONMENT AND AGE. IT SHOULD HAVE AN AMBIENCE THAT SHALL APPEAL TO
BOTH, THE BUSINESS AND COMMERCIAL TRAVELERS AND TOURISTS.
SALIENT FEATURES
•IT DISPLAYS A BRONZE MIRROR FACADE THAT REFLECTS THE CHANGING SPLENDOR OF THE SKY
•IT IS SO UNUSUALLY STYLED THAT NO BRICK OR MORTAR IS VISIBLE TO THE EYES WHICH MAKES IT THE
FIRST GLASS CURTAIN WALL BUILDING IN THE INDIA.
•THE LANDSCAPED DRIVEWAY, THAT RISES TO MEET THE RAISED LOBBY, IS ALIGNED WITH FOUNTAINS,
LAMPLIGHTS.